Error: “The promotion code is invalid for this region”

Error Message:

“The promotion code is invalid for this region.”

promotion code is not valid in your region

Why am I seeing this error?

This error occurs when you attempt to activate a promotion code in a country or region different from where it was originally issued. Promotion codes are often region-locked and can only be redeemed in specific locations.

Possible Solutions:

  1. Activate the product in the correct region

    • Ensure you are in the same country where the promotion code was issued before attempting activation.

    • If you are traveling or using a VPN, disable it and try again.

  2. Contact the promotion channel or provider

Promotional codes are provided free of charge via media outlets like magazines and web sites.

    • Please reach out to the promotional campaign or the provider for assistance. They may provide a region-compatible code or further instructions.

  1. Check the promotion terms and conditions

    • Review the promotion details to confirm any regional restrictions.

Need further help?

If the issue persists, please contact Nero Support with the following details:

  • The promotion code you’re trying to use.

  • The promotional campaign or link where you get the code.

  • The country or region where you redeemed the code.

  • The country where you’re attempting activation.

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