Applies to: Purchases made directly on www.nero.com where the payment was processed by 2Checkout.
No activation code is required for these purchases. Your product is automatically added to your Nero Account. Signing in unlocks the product.
1) Do I need an activation code?
No. If you purchased your Nero product directly from www.nero.com via 2Checkout, you will not receive an activation code. The purchase is linked to your Nero Account automatically.
2) Which email address should I use to sign in?
Use the email address you entered during checkout on www.nero.com. A Nero Account is created automatically with that email address, and your product is added to it.
3) Where do I find my password?
Your initial password is sent to you by email after purchase. If you cannot find it, check your spam/junk folder and then use the “Forgot password?” / “Request password again” option on the sign-in screen.
4) How do I unlock the product?
Follow these steps:
Install the product.
You can download the installer from your purchase email.
Open Nero Start.
Enter the email address you used during checkout.
Enter your password. If needed, select “Forgot password?” / “Request password again”.
After you sign in, the product unlocks automatically.
To confirm, go to Account > My products. Your purchased product should be listed there.
Example: Nero Start sign-in screenExample: Nero Start online sign-in screenExample: Account > My products (product listed after sign-in)
Troubleshooting
I did not receive the password email.
Check spam/junk folders and search your mailbox for “Nero” and your order confirmation. Then use “Forgot password?” / “Request password again” on the sign-in screen.
I’m not sure which email address I used at checkout.
Use the same email address that received the order confirmation from www.nero.com / 2Checkout. Try any alternative email addresses you may have used for the purchase.
The product is still locked after I sign in.
Confirm you signed in with the purchase email address, and check Account > My products. If the product is not listed, sign out and sign in again. If the issue continues, contact Nero Support and include your order information.
I see an “Enter Activation Code” item.
For nero.com purchases via 2Checkout, you do not need an activation code. Ignore this option and unlock the product by signing in to your Nero Account.
Note: If you purchased Nero from a retailer, reseller, or as a boxed product, activation may work differently and an activation code may be required. You will find more information at below article:
Applies to: Purchases from Amazon, eBay, software stores, or other retailers/resellers (not purchased directly on www.nero.com via 2Checkout).
Key point: You need an activation code. Sign in (or create) a Nero Account and redeem the activation code to unlock the product in that account.
FAQ
1) Do I need an activation code?
Yes. Retailer/reseller purchases are activated with an activation code. You will receive the code on a product card, on a receipt, or in an email from the retailer. Keep the code in a safe place.
2) Where do I find the activation code?
On the product card included with the product (printed or scratch-off).
In your retailer confirmation email (digital delivery).
On the receipt or invoice from the retailer (physical purchase).
3) How do I download the installer?
Follow the instructions on the product card or in the retailer email.
4) Do I need a Nero Account?
Yes. The activation code must be redeemed in a Nero Account. Use the account where you want the product to be listed under Account > My products.
Sign in to your Nero Account. If you do not have an account, create one first.
Enter your activation code and follow the on-screen instructions.
Example: online product activation page
Example: online product activation
4. If Nero Start is already installed (recommended path):
Example:product activated
Open Nero Start from your desktop (or Start menu).
If sign in is required, sign in with the same Nero Account used in Step 2.
Follow the on-screen instructions in Nero Start to install or update the product applications.
If Nero Start is not installed
Download the installer offered after activation (or via the link on the product card/retailer email).
Run the installer to install Nero Start and the product applications.
Launch Nero Start and sign in with the same Nero Account used in Step 2.
For some products, follow the guide in Nero Start to install or update the product applications.
To confirm, go to Account > My products. Your activated product should be listed there.
Example: my products list
Option B: Activate in Nero Start
Install the product using the installer from the product card / retailer email.
Launch Nero Start.
Sign in the Nero Account where you want to add the product (or create an account).
Select Activate software or ‘Enter Activation Code’ from left pane / Nero Account.
Example: Enter Activation Code
Enter the activation code exactly as shown and confirm.
After activation, the product should unlock automatically.
How to confirm activation
To confirm, go to Account > My products. Your activated product should be listed there.
Example: Nero Start > My Nero Account > My products (product listed after sign-in)
Troubleshooting
My activation code is not accepted (invalid / already used).
Double-check the code for typing errors.
If the code has already been redeemed, it cannot be used again. Confirm you are signing in to the intended Nero Account.
If the problem continues, contact the retailer first (for code issues) or Nero Support and include your proof of purchase and the activation code.
I cannot find my activation code.
Check the product card packaging and any inserts that came with the product.
Search your email for the retailer confirmation and digital delivery details.
Check the receipt or invoice from the retailer.
If the code is missing, contact the retailer/reseller to request a replacement code.
I activated the code in the wrong Nero Account.
Activation codes are linked to the Nero Account used during redemption. If you redeemed the code in the wrong account, sign in to the account that was used and check Account > My products. You also can change your account email.
If you need help, contact Nero Support with your proof of purchase and the activation code.
The product is still locked after activation.
Confirm you are signed in to the same Nero Account that you used to redeem the activation code.
Go to Account > My products and verify the product is listed.
Sign out and sign in again in Nero Start, then restart the application.
Make sure your device is online during activation and sign-in.
I forgot my Nero Account password.
Use the Forgot password option on the sign-in screen to reset your password.
Note: I purchased directly from www.nero.com.
If you purchased directly from www.nero.com via 2Checkout, you do not need an activation code. Unlocking is done by signing in with the purchase email address. You will find more information at below article:
1) Do I need to download the installer?If your product is Nero 2021 or newer and Nero Start is already installed, you usually do not need a separate installer. Nero Start can download, install, and update the included applications for you.
You need to download an installer if:
Nero Start is not installed on your PC.
You are using an older Nero version that does not support installation via Nero Start.
If you only want to download the installer of Nero Start, please get it here.
Sign in with the correct Nero Account (the one used for purchase/activation). Then check Account > My products in Nero Start and refresh. If the product still does not appear, contact Nero Support and include your order/activation details.
Video editing is evolving, and so are the tools you need to stay ahead. While standard tracking works for simple geometric shapes, real life isn’t always square.
That is why the highlight of the latest Nero Motion Tracker update is Segment Tracking.
This powerhouse feature allows you to track irregular objects—like a running pet, a dancing silhouette, or a complex prop—and generate dynamic masks that adapt frame-by-frame as the shape changes. Here is your deep-dive guide to mastering this new technology.
The Star of the Show: Segment Tracking
Segment Tracking is designed for precision. Unlike standard “Zone” tracking which draws a box, Segment Tracking analyzes the video pixel-by-pixel. To give you total control, we have refined the Set Tracking Area controls into a simple “Include/Exclude” workflow.
1. How to Define Your Object (Include vs. Exclude)
Once you enter Segment Tracking mode, you will see the “Tracking Options” control panel. Think of this as telling the AI exactly what matters and what doesn’t.
Add Tracking Area (Include):
Select this tool when you want to include a part of the image in your mask.
Click on your subject. A small (+) marker will appear, telling the tracker: “Keep this.”
Remove Tracking Area (Exclude):
Select this tool when the tracker accidentally picks up the background. You use this to exclude unwanted areas.
Click on the unwanted area. A small (-) marker will appear, telling the tracker: “Ignore this.”
2. Refining and Revoking Selection
Did you click the wrong spot? We have made correcting mistakes instant. You don’t need to switch tools to delete a point.
To Revoke: Simply click any existing (+) or (-) marker on the preview screen again. When you hover over a marker, it will glow blue to indicate it is ready to be removed. Clicking it revokes that specific selection instantly.
If you don’t want the tracking area, you can either remove the tracker from the timeline or click the “Clear” button to clear the selection and start from scratch.
3. Tracking Multiple Objects
Need to track two people or more objects?
Click “Add Tracker” button on the timeline to start a fresh track for a second item.
Smart Display:To keep your view clean, the markers for Object 1 are automatically hidden while you edit Object 2. (Only the outer boundaries are visible, so that they can be distinguished from each other.)
Ensuring Smooth Performance (Cache & Settings)
Because Segment Tracking analyzes pixels in high detail, it requires system resources. We have added a dedicated Performance & Cache System to keep your editing smooth.
Automatic Setup: When you first use Segment Tracking, a dialog will ask to set the Cache Location. By default, it smart selects the disk with the freest space.
The Cache Monitor:
Located under the preview, the Cache Size display shows your current usage (GPU Memory + System Memory + Disk Cache) versus the overall available size. It uses a color-coded progress bar:
Finish Editing (Per Object): Once you are happy with an object’s track, click Finish Editing.
What this does: This clears the high-resource cache for that specific tracker and locks it so it is no longer editable. This frees up resources for you to track other objects.
Note: A confirmation dialog will pop up to ensure you are ready to lock the tracker.
Advanced Settings: Click the Gear Icon on the title bar to toggle Hardware Acceleration (CPU/GPU) or manually set a Maximum Cache Size.
The Creative Finish: Effects & Pro Features
Once your tracking is done, click the Add Effects button. This automatically “Finishes Editing” for all trackers and moves you to the design page.
Note: Segment Tracking is a premium feature. You can do all the tracking and testing for free, but the Pro Purchase Dialog will appear when you click “Add Effects” if you are not a subscriber.
Creative Controls
On the Effects page, you can apply 5 post-effects to your masked objects or the background:
Original: No changes (great for preserving the subject while editing the background).
Image: Fill or Fit a custom image into the tracked area.
Blur: Adjust intensity to obscure faces or sensitive info.
Mosaic: Pixelate the area; adjust the “amount” to change block size.
Color: Tint the area using presets or a specific hex code.
Desaturation: Make the area black and white by adjusting saturation levels.
New Face Tracking & Zone Modes
While Segment Tracking is the new headliner, we have also optimized our standard tools. You can switch between modes using the Tracking Mode on the Home Screen or the Dropdown below the timeline.
(If you are launching Motion Tracker direct from Nero Video, you can also use this dropdown to switch back to your familiar Face/Zone Tracking mode.)
Face Tracking (Automated)
Now separated from Zone tracking for speed, this mode features Automatic Face Detection and Auto-Start. As soon as a face is detected in the footage, the system locks on and starts tracking immediately—no manual starting required.
Zone Tracking
The classic, reliable mode for tracking standard geometric shapes like rectangles and ovals.
⚠ Warning: Segment, Face, and Zone tracking use different engines. If you switch modes mid-edit, a warning will pop up indicating that current tracking results will be lost.
Ready to create professional, dynamic masks? Open Nero Motion Tracker and try the new Segment Tracking today!
1. What are the recommended system specifications for Segment Tracking?
For the best compatibility and performance, we strongly recommend using NVIDIA graphics cards with at least 6GB VRAM. While other cards may work, NVIDIA GPUs provide the most stable experience for AI-based motion tracking.
2. I am using an AMD graphics card and the tracking fails or crashes. What should I do?
When running on AMD graphics cards, the application uses Direct ML for hardware acceleration. However, because Microsoft has not updated Direct ML components recently, this often leads to compatibility gaps with current AMD graphics card drivers. This can result in tracking failures or AMD driver application crashes.
Solutions:
Try restarting the application and running the tracking again.
If the issue persists, switch to the Software Tracking method within the settings to bypass hardware acceleration issues.
Turn off hardware acceleration.
3. Can I use Intel Graphics for Segment Tracking?
You may encounter performance issues when running Segment Tracking on Intel platforms. If you wish to use an Intel graphics card:
Update Drivers: Please ensure your GPU driver is updated to the absolute latest version.
Potential Issues: Without the latest drivers, you may experience symptoms such as the inability to detect the tracking object or extremely slow tracking speeds.
