Get Nero Know How--Professional Hub For All Nero Software

How to move your Nero products to a new PC?

Applies to:

Users replacing, upgrading, or moving to a new Windows PC.

Can I use my Nero products on a new PC?

Yes.

Since Nero 2020, you usually only need to install Nero Start (or reinstall your Nero product) on the new PC and sign in with the same Nero Account used for purchase or activation.

Your available products should appear automatically under Account > My products.

For older versions before Nero 2020, you need to install the product installer manually.

Recommended checklist before moving

On your old PC

Before changing PCs, we recommend:

Save all Nero projects
Copy your videos, photos, music, and other project files
Backup your important media folders
Copy your Nero MediaHome library to an external drive. We recommend including all media content.
Make sure you know your Nero Account email address and password
Optional: uninstall Nero after migration is complete

On your new PC

After setting up your new PC:

Install Nero Start or your Nero product
Sign in with the same Nero Account
Install your Nero applications
Copy your projects, media folders, and personal files to the new PC
Reconnect media folders or paste the copied MediaHome library if needed

How do I install Nero on the new PC?

Install Nero Start or your Nero product on the new PC
Open Nero Start
Sign in with the same Nero Account used previously
Go to Updates > Installs
By default, Latest version is selected. You also can switch to All to view all available versions
Install your available Nero applications

Notes:

- Download the latest Nero Start installer from here.
- Find all your products and installers in your online Nero Account here.
- Download installers for old Nero versions here.

Move your data by application

Nero MediaHome

What should I move?

Nero MediaHome library and its content.

Copy the library from old PC to external drive

Connect an external drive with enough free space
Open Nero MediaHome > Options > Library Copy > Copy Library
The Nero MediaHome Library Copy & Paste Wizard opens automatically and Copy tab is by default selected.
Select the external drive as the copy destination
We recommend enabling Include all content
Start the copy process
Click Finish when the process is finished

Result:

A folder named Nero MediaHome Library Copy will be created on the external drive.

Restore the library on the new PC

Connect the external drive to the new PC (the drive containing the Nero MediaHome Library Copy)
Open Nero MediaHome > Options > Library Copy, you will see the library copy information
Select Paste Library
Nero MediaHome Library Copy & Paste Wizard opens automatically in the Paste tab
Confirm the correct copy drive (source drive)
Select the paste drive (destination drive)
Start the paste process
Select Finish when the process is completed
Start Nero MediaHome. Your media library shall now be fully restored on the new PC.

Nero Video

What should I move?

Nero Video project files (.nvc files)
Source videos, photos, and music

Important

Projects may still reference media files stored on the old PC. If files were moved, Nero Video may ask you to locate them again.

Please click the Browse button and navigate to the correct file location on your new PC.

Best practice

We recommend copying project folders together with all related media files and keeping the same folder structure whenever possible.

Nero BackItUp

What should I move?

Existing backup files
Backup destination drives or folders

Recommended

Create your backup jobs again on the new PC to ensure all paths are correct.

Should I uninstall Nero from the old PC?

Yes, if you no longer use the old PC.

Quick Summary

New PC setup in 4 easy steps:

Install Nero Start
Sign in with your Nero Account
Install your Nero apps
Copy your projects media files and MediaHome library.

If you need help, please contact Nero Support and include your order details and product information.

Nero Start release notes v.28.5.65.0

What’s new in this version?

New: Switch between Local (in-app) login and Online login anytime in Options
Improvements: Stability and usability updates, including smoother activation code entry

What is “Open browser to sign in” vs “Sign in within Nero Start”?

Nero Start now lets you choose how the sign-in screen opens:

Open browser to sign in: Sign in using your default web browser.
Sign in within Nero Start: Sign in directly inside Nero Start.

What’s the benefit of open browser to sign in?

When you sign in using Open browser to sign in, your sign-in status can be shared across Nero services that require account login – so you may not need to sign in again in other Nero experiences on the same device/browser environment, for example:

Nero Microsoft Store applications,
Nero’s official website,
Nero AI online services.

This cross-service sign-in experience is not available with Sign in within Nero Start.

How do I switch between different sign-in method?

You can switch anytime in Options, which is helpful if your preferred method works better on your system.

Open Nero Start.
Go to Options.
Find Preferred sign-in method (or a similarly named setting).
Select one option:
- Open browser to sign in, or
- Sign in within Nero Start
Apply.

Nero Start release notes v.28.5.45.0

In recent updates, we’ve introduced several enhancements and improvements to make your experience smoother and more efficient. Here’s what’s new:

What’s new?

Solutions refreshed: Find help faster with StartSmart, How to articles, and Video tutorials — plus improved filters, sorting, and smarter search.
StartSmart improved: It’s now easier to launch the right Nero app for your task.
Fixes & stability improvements: General bug fixes and reliability improvements.

Learn more: How to use the new Solutions in Nero Start?

How to find the right solution faster in Nero Start?

What is “Solutions”?

Solutions helps you complete common tasks by offering three types of help in one place:

StartSmart – Guided use cases that take you directly into the right Nero app to start your job.
How to – Step-by-step help articles for detailed instructions.
Video tutorials – Short videos that show the workflow.

When you search for a use case, Solutions can show all three (StartSmart + How to + Video tutorials) so you can choose what works best for you.

Find what you need with Search

Open Nero Start.
Go to Solutions.
Use the Search field.
Type what you want to do (e.g. convert video, rip CD, backup, edit)
Review results across:
- StartSmart (start immediately),
- How to (read steps),
- Video tutorials (watch a demo).
Select the result you want.

Tip: The most relevant results are always listed at the front.

Use StartSmart to start a task right away

Open Nero Start > Solutions.
Choose a use case from StartSmart that matches your goal.
Select Open (or Install if the required app isn’t installed).
Follow the guided steps to begin.

Use “How to” for step-by-step instructions

Open Nero Start > Solutions.
From How to, choose an article for your use case.
Follow the instructions in the article.

Use Video tutorials to learn by watching

Open Nero Start > Solutions.
From Video tutorials, click a topic

You can start the watching of video demo.

Refine results with Filters and Sorting

Apply filters

Open Solutions.
Select Nero Product Category
Or select a dedicated product

Change sorting

Open Solutions.
Select Popular, Latest or Free.
Solutions will list all info based on your requirement.

Troubleshooting

I can’t find what I need in Solutions

Try a simpler keyword (e.g., “convert” instead of “convert MP4 to AVI”).
Clear filters and search again.
In the feedback area, just feel free to submit what case you were looking for to Nero – we will collect your feedback and make improvements in future updates.

StartSmart doesn’t open the app

Make sure the required Nero app is installed.
If prompted, select Install and try again after installation.

Getting started with your Nero product – nero.com orders via 2Checkout

Applies to: Purchases made directly on www.nero.com where the payment was processed by 2Checkout.

No activation code is required for these purchases.
Your product is automatically added to your Nero Account. Signing in unlocks the product.

1) Do I need an activation code?

No. If you purchased your Nero product directly from www.nero.com via 2Checkout, you will not receive an activation code. The purchase is linked to your Nero Account automatically.

2) Which email address should I use to sign in?

Use the email address you entered during checkout on www.nero.com. A Nero Account is created automatically with that email address, and your product is added to it.

3) Where do I find my password?

Your initial password is sent to you by email after purchase. If you cannot find it, check your spam/junk folder and then use the “Forgot password?” / “Request password again” option on the sign-in screen.

4) How do I unlock the product?

Follow these steps:

Install the product.
You can download the installer from your purchase email.
Open Nero Start.
Enter the email address you used during checkout.
Enter your password. If needed, select “Forgot password?” / “Request password again”.
After you sign in, the product unlocks automatically.
To confirm, go to Account > My products. Your purchased product should be listed there.

Nero account online login — Example: Nero Start online sign-in screen

Example: Account > My products (product listed after sign-in)

Troubleshooting

I did not receive the password email.

Check spam/junk folders and search your mailbox for “Nero” and your order confirmation. Then use “Forgot password?” / “Request password again” on the sign-in screen.

I’m not sure which email address I used at checkout.

Use the same email address that received the order confirmation from www.nero.com / 2Checkout. Try any alternative email addresses you may have used for the purchase.

The product is still locked after I sign in.

Confirm you signed in with the purchase email address, and check Account > My products. If the product is not listed, sign out and sign in again. If the issue continues, contact Nero Support and include your order information.

I see an “Enter Activation Code” item.

For nero.com purchases via 2Checkout, you do not need an activation code. Ignore this option and unlock the product by signing in to your Nero Account.

Note: If you purchased Nero from a retailer, reseller, or as a boxed product, activation may work differently and an activation code may be required. You will find more information at below article:

Getting started with your Nero product – retailer/reseller purchase