What should I do if the app tells me that Nero DVD Player is not available?

If you experience this problem, it is basically caused by two main reasons:

  1. Nero DVD Player is not allowed for your product.
  2. Nero DVD Player is not able to get its status correctly.

DVD

We suggest you start “Nero Start” to double-check your product status. You are likely to encounter the below scenarios in Nero Start:

  • You are not signed in. Please sign in and then you will be able to run Nero DVD Player correctly.
  • You are using a Trial version and it is expired. Please activate your official product or purchase a version.
  • Some files or configurations of your product have been changed and need to be repaired. Please follow the steps in Nero Start to repair them.

Regarding ‘Repair Nero Product’, you can find more detail at:

Why does Nero Start show the “Repair Nero Product” screen and how to continue?

If your product does include Nero DVD Player and still cannot start the application smoothly according to the instructions in this FAQ, don’t hesitate to get in touch with our customer service for help: feedback@nero.com.

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Nero DVD Player 4.0 Updates

We are glad to introduce the new 4.0 version of Nero DVD Player with all the newly designed user interfaces. Hope this update can bring some new feelings to you.

New functions:

  • Support MP4 and MKV media file playback which is totally free.
  • Support loading subtitles during media playback.
  • Support loading Nero NRG DVD video disc image.
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Nero Video Motion Tracker FAQ

How to get a better tracking result?

To get better tracking results, you shall choose the proper target to track. The target shall have enough features for the application to distinguish between the target and the background. If you choose a plain color to track, the application will not be able to recognize the tracking area with the background. Before starting tracking, please preview your video and check if the target’s size changes much or not. If the target’s size does not change much, turn off the “Adaptive scaling“ option to get better accuracy and performance.

Video Extensions

Q: Why do I need to install the other video extensions from Microsoft Store?

A: The Motion Tracker uses a new 64-bit architecture based on the Microsoft Media Foundation technology which means the video decoding and encoding is different from Nero Video. Microsoft Media Foundation must use video extensions to decode and encode some videos like HEVC.

File Problems

Q1: Some videos can be imported to Nero Video but cannot be used in Motion Tracker, what should I do?

A: You can export the source video to AVC with the original resolution in Nero Video first. Then import the exported AVC video to Nero Video to do motion tracking.

Q2: Some video preview is not good/black/flickering in Motion Tracker, what should I do?

A: You can export the source video to AVC with the original resolution in Nero Video first. Then import the exported AVC video to Nero Video to do motion tracking.

Q3: The preview is different between the Nero Video and Motion Tracker, what should I do?

A: You can export the tracked result in Motion Tracker to video first. Then import the exported video to Nero Video to do further editing.

Hardware Acceleration

Q: What is the function of the “HWA“ button? Why is the button disabled sometime?

A: The “HWA“ button is used to switch between hardware acceleration and software acceleration during playback. When the hardware acceleration is enabled, the button’s color turns orange. The button will be disabled when the video codec does not support hardware or software acceleration.

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🛒 Click and Get Nero Platinum Suite

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Changelog – Image Upscaler MS

This is the changelog for Image Upscaler Microsoft Store whose version id starts with 2.0.x.x

See the changelog for which version id starts with 24.5.x.x.

2.0.16.0

2023-02-03

New

setup default ai model

  • Now you can set up the default AI model in the Options.
  • Support new format .webp
  • A 7-day free trial is now available for you.

 

 

2.0.12.0

2022-10-10

New

  • Sign in or create a new Nero Account for a special gift now!

sign in

  • Hints with gif when cursor hovers on the model.

tooltip for models

  • Show the progress status in the thumbnail list for the image under processing.

progress status

  • Support compression settings when saving result as jpeg.

jpeg compressions

  • Keep original EXIF data in result image.

 

Improvements

  • Better sample image with result presenting.
  • The project will not be interrupted when the PC sleep.
  • Other improvements for stability and reliability.

2.0.6.0

2022-08-29

Improvements

  • Some improvements for Intel CPU acceleration.

 

2.0.3.0

2022-8-18

New

  • Some example images to start with.new start with example
  • You can input images from Google Drive

open from google drive

  • AI model selection is now available. Try different models for different photo till you get happy result.

ai models

  • You define how big the result goes. 2x, 4x or by targeted width and height values.

more scale ratio

  • More comparison views:

1on1 view

  • Compare traditional and AI results with slide bar.

traditionalvsai

  • Batch processing is possible and up to 20 images in a row.

batch process

Improvements

  • Giant improvements on processing speed with NVIDIA GPU acceleration.
  • Save files with customized file name.

 

1.0.9.0

2021-11-1

Features

Microsoft Store initial release of Nero AI Image Upscaler – use artificial intelligence to increase image resolution with enhanced sharpness and detail.

  • Upscale rate: 4x.
  • Remove noise and jpeg compression artifacts.
  • Support JPEG, PNG.

 

 

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Update History for Nero Start

2023-01-11

25.5.26.0

Improvements

  • Optimize the grouping of apps on the Start screen.
  • Improve the activation code detection.
  • Improve the click behavior of top5 use cases
  • Localization update for both Chinese simplified and traditional versions.
  • Other improvements include stability and reliability.

 

2022-11-24

25.5.21.0

New

  • Display the new features tutorials inside Mega Update.

 

2022-11-18

25.5.18.0

Improvements

  • Will not download and install all applications by default.

 

2022-11-9

25.5.15.0

New

  • Sign up new Nero Account and try the full Nero Platinum features for free!
  • You need to sign in Nero Account to keep apps, use case tutorials, and other sources up-to-date.

2022-10-28

25.5.13.0

Improvements

  • Compatibility with Nero AI Image Upscaler 365 and could be redeemed by activation code.

 

 

2022-10-21

25.5.12.0

New

  • Release for Nero 2023
  • Manufacturer filter for the use case.

by manufacturer

  • New tab for use case search: New added.

New added use cases

  • New tab for use case search: Free to install

Free to install

Improvements

  • Free to install Nero AI Image Upscaler

 

 

 

2022-9-15

24.5.102.0

Improvements

  • Improved the notification inbox.
  • Improved some localizations for Turkish.

 

 

2022-8-9

24.5.97.0

Features

new solution page

  • New added “Top 5” use cases as well as the tutorial pages.
  • 59 new use cases arrived with the tiny green dots.

 

new search result

  • Now you can find use case with platform and application filter.

 

watch video for use case

  • Watch the tutorial video by use case.
  • More animation of use case results.

Improvements

  • Better searching results for mobile use cases.

 

 

2022-8-5

24.5.95.0

Improvements

  • Bug fixes and usability improvements.

 

2022-6-30

24.5.89.0

Features

  • New UI layout for app use case card and more tutorial links.

New UI layout for app use case card and more tutorial links

  • New Resources: AI Online

New Resources AI Online

  • New 3-2-1 Eternity Backup

Improvements

  • Improves the online message.
  • Better use case search result display.

Fixes

  • White screen during 1st time installing in some cases.

 

 

2022-5-31

24.5.84.0

Features

  • Adds Market shortcut to desktop

Improvements

  • Improves the compatibility of the installer.

2022-5-31

24.5.84.0

Features

  • Adds Nero Market shortcut to desktop

Snipaste_2022-06-02_15-01-27

Improvements

  • Improves the compatibility of the installer.

 

 

 

2022-5-27

24.5.83.0

  • [New] Highlight out the matched keywords

Snipaste_2022-05-27_17-22-56

  • [New] More upgrade rocket animations

f81759c8-bbc5-40ad-b8ed-78afb46dfd1b

 

2022-4-21

24.5.78.0

  • Added more use cases and it is 235 in total.

235 use case

  • Improved UI for external links.

url icon

  • We highlighted the tutorial page if it is available.

highilght landing page

  • This update also includes some bug fixes and usability improvements.

 

 

2022-3-1

24.5.63.0

  • This update includes some bug fixes and usability improvements.

 

 

2022-1-26

24.5.56.0

  • This update includes some bug fixes and usability improvements.

 

 

2022-1-19

24.5.55.0

  • [New] Now you can start Nero apps with right-click menu easily.

RMB screen

  • [New] You can configure the settings for the mouse right-menu-button in Nero Start Options > General page.

RMB option

  • [New] Added ‘Serial number‘ result in solution page.

serial number

  • [New] Introduced Audials Music Recorder 2022. Now you can experience the new version of Audials Music Recorder.

AMR2022

  • [New] Introduced Audials One 2022 in VIP Store. You can either upgrade to Audials One 2022 from Audials Music Recorder 2022 or from VIP Store in-app purchase directly.

AO2022

  • [New] Added CUDA AI hardware acceleration downloading and compiling for AI upscaling on the Updates page.

HWA download in Nero Start

 

 

2021-12-9

24.5.42.0

  • [New] Now you can search for more use cases of free apps.

new use case

  • [New] Added FAQ for ‘Activation Code‘ and now you can search for it.

activation code

solution details

  • Optimize result displaying order during the search.

optimize result displaying order

  • Update some icon and banner designs.

new banner

  • Changed Nero AI Photo Tagger app category to ‘Experience AI’.

apt new category

  • Some improvements for speed, stability, and reliability.

 

 

2021-11-10

24.5.33.0

  • [New] Update now to regularly receive notifications for upcoming campaigns.

online message

  • Improved compatibility with Win11 OS.

 

 

2021-10-20

24.5.23.0

  • 2021 Q3 Release
  • [New] The new user interface provides you with dynamic and customized tabs such as “Recently used” and “Favorites” pages.

nero start-all

nero start-recently used

nero start-favorite null

  • [New] See the latest released apps and most popular apps from users all over the world.

nero start-new

  • [New] Dedicated “Updates” tabs keep you focused on the apps you have installed.

nero start-updates-updated

  • [New] Provides more than 200 solutions for mobile and PC with easier and faster accessibility and a ‘Search’ bar on the ‘Start’ page.

nero start-search-ai

nero start-solutions

  • [New] A brand new category “Experience AI” provides easy access to apps that are powered by AI.

nero start-e&a

 

 

2021-8-4

23.5.2.59

  • This update includes some bug fixes and usability improvements.

 

 

2021-7-21

23.5.2.58

  • [Improvements] Improved download and install logic.

 

 

2021-6-25

23.5.2.57

  • [New] As a Nero user, you can log in to the Nero Account to purchase 3rd party apps in the VIP Store.

VIP Store

  • [Improvements] Added solution counter for Nero Use Case Database in Search Page.

solutions

  • [Improvements]You can upgrade to Nero Platinum Suite full version with flexible options, easier and fatser.

 

2021-5-20

23.5.2.53

  • [New] Nero MKV Converter is now added to the Extras page for Microsoft Store apps.

Snipaste_2021-05-20_13-47-26

  • [New] Nero Score is now added to Extras page for Microsoft Store apps.

Nero Score

  • [New] 1001 TVs is now available from the Mobile Apps page.

1001 TVs

 

 

2021-4-29

23.5.2.51

  • [New] You can report the download/update/install issues manually when it is failed in the Updates page.

Report Issue

  • Fixed some issues in download and installation.

 

2021-4-8

23.5.2.43

  • Improved download and install performance.

 

2021-2-5

23.5.2.36

  • [New] The update center now is displaying the package size of each application version.

Update center with size info

  • Improved to support the upcoming version of Nero DuliplicateManager Photo x64 update.

 

2020-12-8

23.5.2.20

This update contains some improvements and bug fixes to continuously improve the quality:

  • Better compatibility – Nero Start has improved the download behavior when the network is poor.
  • Nero Start now is better compatible with Nero standalone products.
  • We have fixed some application update issues related to special characters in the installation path.
  • Better support Nero TuneItUp.
  • Now, in the ‘Search’ view, you can easily find what Nero AI can help you with and easily jump to the application.

 

2020-11-2

23.5.2.7

  • [NEW] Available to uninstall the application from the right-click menu.
  • Fix several issues in updating applications.
  • Fix issue for VIP Store.

Right-Context Menu

 

 

 

2020-9-23

23.5.1.54

  • 2020 Q3 release.
  • [NEW] VIP Store is available for Nero Platinum Suite – 1-year license. In the VIP store, exclusive discounts are available.
  • [NEW] Nero TuneItUp PRO is available for Nero Platinum Suite – 1-year license. Download, install and unlock it!
  • Fix issues to improve the software’s stability.

VIPStoreLatest NTIU_PRO

 

2020-9-16

23.5.1.48

  • [NEW] New Updates Center to install and Update Nero products.
  • [NEW] New designed Options screen in Nero Start.
  • [NEW] It is available to select one Nero product from all products in my Nero Account and show it on the Start screen.
  • Improved notifications in Nero Start.
  • Fix issues to improve the software’s stability.

NeroStart

 

2020-07-03

  • [NEW] You can get Nero products from Windows Store now. Open the “Extra” screen, and find Nero in Windows Store.

WindowsStore

  • Fix issues to improve the application’s stability.

new solution page

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