Nero Start release notes –

In our recent updates, we released the brand new Nero AI Video Upscaler. We also focused on improving some of the usability and user experience issues reported by users.

    • Brand new Nero AI Video Upscaler

Check out how to upscale a video now!

Find more details here.

    • Simpler and more user-friendly user account creation and login process

Nero Start - existing account

Nero Start - new account created

    • Clearer and simpler My Account menu and ’My product‘ interface

From My Account menu, you can navigate to:

      • My products: to check your products, enable the product which you want to show in Nero Start.
      • Enter Activation Code: to activate your product, if you own an activation code. (Note: No activation code is supplied with online orders.)
      • Balance and Credits: to check your Nero Credits which available for Nero AI onlince services.
      • Manage my account: to check or update your profile, update password, check your products, etc.

    • The update installation process has become more transparent.

When an application’s installation seems “stuck”, you can now easily see which dependent components are being installed.


Nero KnowHow 00326

How to resolve the ‘DirectX 11 not support’ issue in Nero AI Video Upscaler

Hardware features support

Firstly, you need to make sure that your graphic card can support DirectX 11 although most of the modern graphic cards are able to support it.

Please check your graphic card’s specification on the vendor’s website.

Update the hardware driver

Please check your graphic card’s driver version in the Windows Device Manager and compare to the latest version on the vendor’s website to make sure the latest version of the driver is already installed on your system.

Check DirectX version

Use “Windows logo key + R” to open the run dialog box and enter “dxdiag” to open DirectX Diagnostic Tool.

Check if the DirectX version is equal or higher than DirectX 11.

If the version is lower than DirectX 11, please use the Window Update to update your system.