Frequently ask questions for Nero DVD Player subscription and billing

In general, your subscriptions are managed by Microsoft. You can check the official document from Microsoft: Manage a Microsoft subscription.

We listed some frequently asked questions below:

Q1: I would like to trial the subscription features before I pay. How to do it? Will I be billed?
You will not be billed in your free trial phase.
The free version comes with a watermark that appears when you play the main video. You can remove the watermark during the free 7-day trial for a full viewing experience and access to all features.

Q2: How do I cancel my subscription?
If you subscribed via your Microsoft account, you must cancel your subscription through your Microsoft account.
In order to cancel your subscription, please follow the following steps:

  1. Go to Services & subscriptions and sign in with the Microsoft account you used to purchase your subscription. It’s important to use that account.

  2. Find your subscription and select Manage. If you don’t see Manage, but see Turn on recurring billing instead, this means your subscription will expire on the date shown and you don’t need to do anything else.

  3. On the next page, select Cancel (or it might say Upgrade or Cancel, depending on your subscription type).

  4. Scroll through and follow the instructions on the page to proceed with cancellation.

    To view the complete cancellation policy, see Microsoft Store Terms of Sale.

Q3: Does deleting the application cancel my subscription?
No, uninstalling an app will not automatically stop your subscription. You must cancel your subscription to end it. If you uninstall the app without canceling your subscription, you will still be charged. If an app you’ve purchased a subscription for is removed (discontinued completely) from Microsoft Store, your future subscription will be automatically canceled but past subscriptions will not be refunded.

If you have more questions, please contact us at

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What can I do with Nero DVD Player?

Nero DVD Player is the most popular DVD player for Windows 10 users, with thousands of 5-star reviews.

Microsoft Store – Nero DVD Player

Easily play DVD-Videos™ – enjoy the movie theater experience at home!

  • Play DVD-Video™ discs and structures
  • Play, pause, rewind or fast forward, skip
  • Navigate between chapters
  • Region-free is just in seconds by Nero DVD Player settings
  • Jump to titles and specific times
  • Play in full-screen view, standard view, any desired format
  • Volume adjustment
  • Support for internal multilingual subtitles
  • Selection of audio tracks during playback

The easiest DVD player app for all your DVDs – but that’s not all!

  • Support for viewing multi-angle DVDs from different angles
  • Display detailed media information with one click
  • Playback with hardware acceleration
  • Adjust video to fit your screen with a custom aspect ratio
  • Surround audio settings


  1. Does not play CPRM-protected content.
  2. Does not play Blu-ray discs.
  3. Does not support HD audio.

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How to access my mobile device at Windows wirelessly?

From WiFi+Transfer iOS v.1.2.5/Android v.1.3.6, when you turn on WiFi+Transfer,  whether you’re using an Android or an Apple device, you are able to map it as network drive on your Windows system.

  1. How to map my mobile as a network drive automatically?
  2. How to map my mobile as a network drive manually?
  3. My mobile device is not listed in my PC Windows Explorer, what should I do?
  4. When I try to click ‘Network’ in Explorer, I got ‘network discovery is turned off’ warning. What shall I do?

My mobile phone is not listed in WiFi+Transfer, what should I do?

WiFi+Transfer 2.0 allows you transfer files across platforms through a variety of connection methods.

Transfer in same WiFi network
If you are in a place has WiFi network, then ‘WiFi’ is the stable and secure way to create the connection.

  1. Please make sure your mobile phone and your friend’s mobile phone are connected in the same WiFi network.
  2. Please start WiFi+Transfer at both of mobile phones and keep it active.
  3. After a while, your phone will be listed in your friend’s WiFi+Transfer app, and you will see your friend’s phone in your WiFi+Transfer.

Then, the one who want to send or share the file can click “Send Files” to select the files to send.

If you want to share some files with your friends, but currently there is no Wi-Fi or Internet available, or the signal is very poor, it doesn’t matter, WiFi+Transfer makes offline transfer possible!

Transfer offline
Let’s explain this according to different mobile platforms:

  • If you and your friend are both using Android devices

On Android devices, you can quickly setup a connection by scanning the QR code. You or your friend, any one shows the QR code and the other scans the QR code.

Show and QR code_WiFi+Transfer

After a while, your mobile phone will be listed in the other one’s WiFi+Transfer. The transfer channel is created.

  • If you and your friend, one uses Android device and the other uses Apple device

Please ask the one using Android device to show the QR code, and the one using Apple device to scan the QR code. After a while, your mobile phone will be listed in the other one’s WiFi+Transfer. The transfer channel is created.

As a short summary, Android device is the one to show QR code to prepare for the connection.

scan QR code

  • How about the case if you and your friend are both using Apple device

It is even easier. Please turn on WLAN on both devices – that’s all, no need to connect to any WiFi networks. Just wait for a while and your Apple device will be listed in the other one’s WiFi+Transfer. Of course, two iOS devices are best to be closer, not too far away.

turn on WLAN

Now you can share files with your friends anytime, anywhere.

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Release Notes for Nero Platinum 2020 – 2021 Q2

We always improve our product based on your feedback and suggestions continually.

16th July, 2021

Nero BackItUp

  • This update includes the fixes of Google Drive backup issue.

Nero MediaHome

  • This update includes some bug fixes to improve the app stability.

Nero Video and other applications

  • This update includes some regular bug fixes and minor improvements.

🛒 Click and Get Nero Platinum Suite


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