Author: jason zhu

What can I do when I get the error message “Burn process failed with status 3” when burning Videodiscs in Nero Video?

When using Nero Video for burning videodiscs, you may run into this error.

“Status 3” is a general status for the burning process in Nero Video. It means that some error occurred when burning video data to disc either due to missing system resources (1), issues within the transcoding process (2) before the burning has started, or (3) in the final burning process.

Staus 3

  1. Not enough System Resources will cause “Burn process failed with status 3”

Burning a videodisc Nero Video contains several processes, like creating disc menus, transcoding the video files in the authoring project, and burning the content to disc/local disk. During the whole process, the application needs enough system resources (CPU, Memory) to complete the job. So, when burning a video disc in Nero Video, please make sure those applications requesting huge system resources are not running at the same time.

  1. Failed Transcoding will cause “Burn process failed with status 3”

While burning content to disc in Nero Video, all video and audio source clips should match DVD/AVCHD/BD disc compatibility, like the video format, the video resolution, and the bitrate of the video files. In many cases, the files used within a disc project do not match DVD/AVCHD/BD disc compatibility, so Nero Video needs to transcode these files before burning them to the disc medium or to a local disk. Sometimes, this transcoding process may fail, also causing the following burning process to fail, resulting in the error “Burn process failed with status 3”.

Below you can find some reasons for failed transcoding:

  • Not enough space on the hard disk partition (default is C:\, but it can be modified in Options -> Application Setting -> Save) which is used to store the transcoded files
  • Some source video files may not be supported in Nero Video encoding engine
  • The source video files added to your disc project may be damaged, which will cause the transcoding to fail
  • etc.

If the above cases apply, we recommend doing a pre-transcoding of your source files in Nero Recode. From Nero Reocde 2019, the application has the option to select disc compatible profiles to trans-code video files.

For more information, refer to Nero KnowHow 00131.

  1. Issues within the burning process causing “Burn process failed with status 3”

Nero Video will do different checks to make sure that the burning related operations do not fail. These will be:

  • checking device(s)
  • checking the medium
  • checking disc erase
  • or similar operations

If any critical error happens (like the disc/medium is broken, the burner cannot be accessed, etc.) and the application cannot fix or recover the given error, such a dialog will pop up in the application, indicating that the burning failed with the given error.

The error message shows a link to a log file for getting a better understanding of the issue.

Click ‘ok’ to open it or go to this path: “c:\Users\<UserName>\AppData\Roaming\Nero\Nero 2019\Nero Vision\NeroVideoLog.txt”, where you can find the error information of “Burn process failed with status 3”.

Please check the log file for some error codes with typical keywords like “KEY_******”. Below table shows typical error codes and options how to fix these.

Error Table

In some edge cases, if the size of the created disc content is larger than the disc capacity, this may also cause the burning failed error.

To fix such an issue, you may (1) either change the disc content to remove some files from the content, or (2) modify/change the quality setting of the video files.

For the second case you can open the “Recording Format Options”, select the disc type, and change the “Quality setting” to “Fit to Disc”. In this case, Nero Video can automatically transcode the file in a suitable quality, matching your disc type and the available space on the given disc.

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If the above solutions cannot fix the issue, please change the burn destination from Optical Disc Drive to Image Recorder, and burn the image to local disk. Use other burning software like Nero Burning ROM or Nero Express and burn again. For more information also check Nero KnowHow 00150.

NOTE: If you want to restart the application or restart your PC, please make sure the Nero Video project is saved.

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How to restore my data via ‘OneDrive’ or ‘Google Drive’ backed up with NeroBackItUp?

Nero BackItUp does not only support backing up to Microsoft OneDrive or Google Drive but can also restore your data from OneDrive and Google Drive. Nero BackItUp also supports restoring data that you uploaded via other applications, or via the web browser of OneDrive and Google Drive.

The following steps show the process when logged in to your account. For more details on how to login check Nero KnowHow 00127 / Nero KnowHow 00128.

Click the button “Restore” in the Home screen. Nero BackItUp will open the selection screen for the restore job.

  1. Click on your Microsoft OneDrive backup job, or Google drive backup job. In the left panel you can see the folder structure of your BackItUp OneDrive/Google Drive backup. Click on a folder in the left panel to see the file content in the browser on the right hand side. You can select/unselect the folders in the left folder tree and select/unselect the files in the right browser.

OneDrive_new

Google Drive_new

  1. After you selected the folders and files, that you want to have restored, click “Next” to select the restore path and the conflict handling options

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  1. When you have done that, click “Restore Now”. Nero BackItUp will restore the data from Microsoft OneDrive or Google Drive, respectively

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Can I backup via ‘Google Drive’ with Nero BackItUp?

Are you worried that your important files could get lost or might be unusable on your local PC due to hard disk errors, or hazardous events like storm or fire? Do you want to schedule backups of several folders or files in different locations, or want to restore files from your online storage to the local PC?

From version 2019 Nero BackItUp supports to backup and restore via Google Drive online storage. The new online copy feature, will easily backup your local files to Google Drive or restore from Google Drive.

This FAQ deals with the Google Drive online backup feature. For the restore feature, please check Nero KnowHow…

Backup to Google Drive works similar to the existing backup job process.

  1. Select a backup job type for the backup job

Open Nero BackItUp main screen. If you have never created a backup job, click the big green button “Back up Now”. If you have already had backup jobs, then click the button “Add backup” at the top-right, and start to create a new backup job.

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Select “Online Copy”, in the pop-up menu. It will show the online storage account to which you are currently logged in. You can also login to a new account via “Add Online Storage”.

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For the time being, Nero BackItUp supports the two most prominent online storage services: Microsoft OneDrive and Google Drive.

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Click the button “Google Drive” to select Google Drive as the backup target.

  1. Login and accept the related request for permission

In the pop-up dialog, please input your Google Drive account login and password.

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After having logged in successfully, you will see a request for permission, which you need to approve by clicking on the “Allow” button.

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Once this is done, Nero BackItUp will switch back to the “Backup Task” screen. Your account info, and storage information will be shown in the screen.

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  1. Select your backup source for the backup job

Click “Next” and you can select your backup source for the backup job.Nero BackItUp provides two types of backup source selection: Automatic Selection and Customize Selection.

In Automatic Selection mode, Nero BackItUp will quickly scan your PC, and auto-select the folders based on the media types, that you can select via the four selection boxes. After the scan is done, Nero BackItUp will calculate the total number of files and folders, and at the same time calculate the total file size. This type of selection mode is easier to use with higher efficiency for beginners, or for users who want to do a full backup.

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If you want to customize your backup source, click on the “Customize Selection” link below, where you can manually select your backup source(s).

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  1. Change backup timing option for the backup job

After you have selected the backup source, click “Next” and change the timing option for the backup job.

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You can enter a dedicated name for the backup job and can select between five different types of scheduled backups.

Tip!

If you want to make sure to always backup the latest files to Google Drive, it is better to select “Continuously”.

  1. When everything is set, click the button “Back Up Now”. Nero BackItUp will switch back to the Home Screen, and the newly created job starts immediately.

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Tip!

Nero BackItUp only supports backing up to or restore from one Google Drive account at a time, but in fact you can create multiple backup jobs for one Google Drive account. So if you have created several jobs for one Google Drive account, these will be processed sequentially.

If you want to backup to or restore from a different Google Drive account, just click on the Google Drive button again. In the pop-up menu click “Log Out”, and the current login account will be disconnected. Then login to another Google Drive account and repeat the above procedures.

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Do I have options for my ‘OneDrive’ and ‘Google Drive’ backup done with Nero BackItUp?

When using Nero BackItUp with your OneDrive or Google Drive account, you might find it useful to understand some basic options you have, and understand issues you might run into.

1. Online Backup is interrupted 

Nero BackItUp will provide some reasons in the left panel in case the backup is not complete or cannot be completed. This might be due to the fact the network is disconnected or there is not enough space on the online storage space to complete the backup.

2. Manually change Online Backup Options 

If you you clicked “Edit” in the pop up menu to manually change the backup source or other options for backup, but it does not work, please note that this is only functional when the backup job is not running.

3. Check your Online Backup Jobs

When you select “Browse Backup Online” in the left panel or “Browse Target” in the job pop-up menu, Nero BackItUp will open the default browser of Microsoft OneDrive or Google Drive to let you check.

4. Avoid duplicated Syncing in Microsoft OneDrive

If your PC already has installed Microsoft OneDrive Client, and in there you have enabled “sync all OneDrive folders to local PC”, then you will find that the backup data will be synced to your PC again. This is not necessary and will eat up your disk space.

In this case, please open Microsoft OneDrive client, select the “Account” tab, click “Choose Folders”, uncheck the folder “Nero BackItUp”, then click “OK”. Afterwards the backup data will not sync to your local PC twice.

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5. Avoid duplicated Syncing in Google Drive

If your PC already has installed latest Google Drive client “Backup and Sync”, and in the application settings “Sync everything in My Drive” is enabled , the backup data will be synced to your PC again.

In this case, please open the Google Drive tab in the preference of “Backup and Sync”. First select “Sync only these folders”, then uncheck the folder “Nero BackItUp” under the root folder, and click “OK” to apply the modifications. Afterwards the backup data will not sync to your local PC twice.

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Can I backup via ‘OneDrive’ with Nero BackItUp?

Are you worried that your important files could get lost or might be unusable on your local PC due to hard disk errors, or hazardous events like storm or fire? Do you want to schedule backups of several folders or files in different locations, or want to restore files from your online storage to the local PC?

From version 2019 Nero BackItUp supports to backup and restore via Microsoft OneDrive online storage. The new online copy feature, will easily backup your local files to Microsoft OneDrive or restore from Microsoft OneDrive.

This FAQ deals with the OneDrive online backup feature. For the restore feature, please check Nero KnowHow 00129.

Backup to Microsoft OneDrive works similar to the existing backup job process.

  1. Select a backup job type for the backup job

Open Nero BackItUp main screen. If you have never created a backup job, click the big green button “Back up Now”. If you have already had backup jobs, then click the button “Add backup” at the top-right, and start to create a new backup job.

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Select “Online Copy”, in the pop-up menu. It will show the online storage account to which you are currently logged in. You can also login to a new account via “Add Online Storage”.

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For the time being, Nero BackItUp supports the two most prominent online storage services: Microsoft OneDrive and Google Drive.

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Click the button “OneDrive” to select Microsoft OneDrive as the backup target.

  1. Login and accept the related request for permission

In the pop-up dialog, please input your Microsoft OneDrive account login and password.

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After having logged in successfully, you will see a request for permission, which you need to approve by clicking on the “Yes” button.

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Via this approval, you give permission to three cases, shown below in detail.

a) Have full access to all files you have access to

Nero BackItUp needs to get approval to access your OneDrive account for uploading or downloading files. Nero BackItUp will NOT modify any existing data you uploaded by any other Microsoft OneDrive client. The application will create a new folder named “Nero BackItUp” under the root of OneDrive storage. All backup data will be uploaded to this folder.

b) Access your info any time

Nero BackItUp needs this permission as an application to support scheduled backups, which are working in the background. This is also needed for uploading big files that take a longer time for uploading. With this permission, the whole backup process in Nero BackItUp will not be interrupted, even in the case a OneDrive access authorization would be out of date while the backup is being carried out (for this case there is no  waiting and no extra account/password input needed).

c) Read your profile

Nero BackItUp needs to read your profile information. Afterwards, Nero BackItUp will access your Microsoft OneDrive account.

Once this is done, Nero BackItUp will switch back to the “Backup Task” screen. Your account info, and storage information will be shown in the screen.

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  1. Select your backup source for the backup job

Click “Next” and you can select your backup source for the backup job.Nero BackItUp provides two types of backup source selection: Automatic Selection and Customize Selection.

In Automatic Selection mode, Nero BackItUp will quickly scan your PC, and auto-select the folders based on the media types, that you can select via the four selection boxes. After the scan is done, Nero BackItUp will calculate the total number of files and folders, and at the same time calculate the total file size. This type of selection mode is easier to use with higher efficiency for beginners, or for users who want to do a full backup.

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If you want to customize your backup source, click on the “Customize Selection” link below, where you can manually select your backup source(s).10 (1)

  1. Change backup timing option for the backup job

After you have selected the backup source, click “Next” and change the timing option for the backup job.

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You can enter a dedicated name for the backup job and can select between five different types of scheduled backups.

Tip!

If you want to make sure to always backup the latest files to Microsoft OneDrive, it is better to select “Continuously”.

  1. When everything is set, click the button “Back Up Now”. Nero BackItUp will switch back to the Home Screen, and the newly created job starts immediately.

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Tip!

Nero BackItUp only supports backing up to or restore from one Microsoft OneDrive account at a time, but in fact you can create multiple backup jobs for one Microsoft OneDrive account. So if you have created several jobs for one OneDrive account, these will be processed sequentially.

If you want to backup to or restore from a different Microsoft OneDrive account, just click on the OneDrive button again. In the pop-up menu click “Log Out”, and the current login account will be disconnected. Then login to another Microsoft OneDrive account and repeat the above procedures.

Nero KnowHow 00127