report issues – Nero Knowhow

Many Nero customers already know and utilize the Nero learning center ‘Nero KnowHow’. So far it was only available as a Windows 10 app (PC/mobile), as well as an iOS and Android app.

With Nero 2019, ‘Nero KnowHow’ comes as a new application with additional functionality also reflected in the new name. Now, ‘Nero KnowHow PLUS’ is a fully integrated Suite PC application and is available for all operating systems supported by Nero Suite 2019 and later products (Win 7/8/10).

A new mode called ‘Live Guide’ inside of ‘Nero KnowHow PLUS’ enables users to get context sensitive tips & tricks, including help from within Nero applications. ‘Live Guide’ directly links to related FAQs, manuals pages, and tutorials within the main Suite applications in regards to the actual use case, application mode, or task performed inside of the given application (also see Nero KnowHow 00137).

The new context sensitive window also allows sending feedback, as well as reporting issues (support tickets).

Inside of the applications, a toggle switch enables ‘Live Guide’. The ‘Nero KnowHow PLUS’ user interface including ‘Live Guide’ shows itself in a vertical window right hand side of the screen, which can be moved over the screen, enlarged, and also pinned back to the minimized right hand position.

‘Nero KnowHow PLUS’ availability in Products

From Nero 2019, all Nero Suite and standalone products will include ‘Nero KnowHow PLUS’ as a regular PC application . It will be delivered together with the Nero installer and will be available after installation of a Nero 2019 (and later) product. An Internet connection is mandatory for using ‘Nero KnowHow PLUS’.

For users of Nero 2018 and earlier versions, ‘Nero KnowHow PLUS’ is available as a PC application that does not include ‘Live Guide’, but has the function to ‘Report issues’ integrated. This way, ‘Nero KnowHow PLUS’ is a generally available PC application and support-tool for any Nero user.

Starting with the product launch of Nero 2019 products, ‘Nero KnowHow PLUS’ will replace the support section on www.nero.com. From this date, users going to report issues to Nero Support need to use ‘Nero KnowHow PLUS’.

Volume License and OEM versions do not include ‘Nero KnowHow PLUS’.

Tip for mobile App Users of ‘Nero KnowHow’

‘Nero KnowHow’ App for iOS, Android, and Windows 10 will continue to be available without modification, i.e. it will neither include ‘Live Guide’ nor the function for reporting issues, but will include any updates on content as regular.

Nero KnowHow 00136

Case 1: If you own a Nero 2019 product (and further), and you are using one of the below mentioned applications, please follow the three steps as described.

Nero BackItUp
Nero Express
Nero Burning ROM
Nero Recode
Nero Video
Nero DuplicateManager Photo
Nero MediaHome

Keep the respective Nero application open in the window, mode, or task in which the issue occurred and switch on ‘Live Guide’. ‘Live Guide’ will show the context path at the bottom. Click on ‘Report Issue’ in the header top right
Insert your mail address and your issue and click send
‘Nero KnowHow PLUS’ will indicate that the message was sent successfully

Case 2: If you own a Nero 2019 product (and further), and you are just using a different than the the above mentioned applications, please follow the three steps as described below.

Open ‘Nero KnowHow PLUS’ and click on ‘Report Issue’ in the category menu left hand side.
In the ‘Report Issue’ page, please insert your mail address and your issue and click send
‘Nero KnowHow PLUS’ will indicate that the message was sent successfully

Case 3: If you are using an earlier Nero Product (earlier than version 2019), please follow the three steps as described below.

Go to nero.com ‘Support’ and download ‘Nero KnowHow PLUS.exe’. On your PC with the given Nero Suite or standalone product version installed, click on the executable file of ‘Nero KnowHow PLUS’, and click on ‘Report Issue’ in the category menu left hand side
In the ‘Report Issue’ page, please insert your mail address and your issue and click send
Nero ‘KnowHow PLUS’ will indicate that the message was sent successfully

Case 4: If you own a Nero product, but failed to install the product, please follow the below steps to report an issue.

Go to nero.com ‘Support’ and download ‘Nero KnowHow PLUS.exe’. On your PC on which you tried to install the given Nero Suite or standalone product version, click on the executable file of ‘Nero KnowHow PLUS’, and click on ‘Report Issue’ in the category menu left hand side
In the ‘Report Issue’ page, please select your product and your operating system, then insert your mail address and your serial number. Then report your issue and click send
‘Nero KnowHow PLUS’ will indicate that the message was sent successfully

Nero KnowHow 00138

Tag: report issues

What is ‘Nero KnowHow PLUS’?

How can I ‘Report Issues’ with ‘Nero KnowHow PLUS’ via ‘Live Guide’ and without ‘Live Guide’?