Why do I get an error message saying I cannot import files in Nero Video?

By design, Nero Video can only import media files if they exist in a supported video, image, or audio format.

Nero Video has a high compatibility with media formats. Still there may be cases when the format that you want to import is not supported, and an error message may pop up.

The below overview shows you what works and what is not expected to work.


Import video file formats

  • Nero Video has a high compatibility with video formats. Please check the detailed system requirements for reference

Import photo file formats

  • Nero Video has a good compatibility with photo formats. Please check the detailed system requirements for reference
  • Please note that you can import photo files only within the video editing module of Nero Video
  • The disc creation module in Nero Video does not allow this

Import audio file formats

  • Nero Video has a high compatibility with audio file formats. Please check the detailed system requirements for reference

No import of project file formats

  • Project files are no media files. These are data bases of the metadata of a given project
  • Nero Video cannot import video projects as media files
  • If you want to start an existing project go to home screen ‘Open Nero Video Project’
  •  For more details on project formats, please check Nero KnowHow 00029

No import project metadata files

Import failed_2

  • Many video, photo, or audio editing programs create special meta data files of individual files used within their projects and save them in the same folder as the source media files
  • These files are no media files and are neither needed nor supported in Nero Video
  • TIP: Before importing from such a folder, select ‘sort by file format’ in Windows Explorer and only import media files. If – by accident – you have some of these meta-data files in your list of files to import click ‘ok’. Nero Video will import compatible media files, anyway

No import of document files

Import failed

  • In this case a user wanted to import document types of formats (word, text, etc.) via drag & drop into Nero Video
  • Such non-media formats are not supported in Nero Video
  • TIP: If you use the import function within the editing and disc authoring module of Nero Video, non-compatible formats will not be shown. This may help if you are unsure

Nero Know How 00122