Error: “The promotion code is invalid for this region”

Error Message:

“The promotion code is invalid for this region.”

Why am I seeing this error?

This error occurs when you attempt to activate a promotion code in a country or region different from where it was originally issued. Promotion codes are often region-locked and can only be redeemed in specific locations.

Possible Solutions:

1. Activate the product in the correct region

   • Ensure you are in the same country where the promotion code was issued before attempting activation.

   • If you are traveling or using a VPN, disable it and try again.

2. Contact the promotion channel or provider

Promotional codes are provided free of charge via media outlets like magazines and web sites.

1. • Please reach out to the promotional campaign or the provider for assistance. They may provide a region-compatible code or further instructions.

2. Check the promotion terms and conditions

   • Review the promotion details to confirm any regional restrictions.

Need further help?

If the issue persists, please contact Nero Support with the following details:

• The promotion code you’re trying to use.

• The promotional campaign or link where you get the code.

• The country or region where you redeemed the code.

• The country where you’re attempting activation.