How can ‘Live Guide’ in ‘Nero KnowHow PLUS’ help me?

From Nero 2019, ‘Live Guide’ is available via ‘Nero KnowHow PLUS’ in all Suite and standalone end user products.

‘Live Guide’ is available for the following applications:

  • Nero MediaHome
  • Nero DuplicateManager Photo
  • Nero Video
  • Nero Recode
  • Nero Express
  • Nero Burning ROM
  • Nero BackItUp

With new ‘Live Guide’, ‘Nero KnowHow PLUS’ integrates a unique and very  comfortable feature for getting context sensitive tips & tricks and help from within Nero applications.

The new mode called ‘Live Guide’ directly links to related FAQs, manuals pages, and tutorials within the main Suite applications in regards to the actual use case, the application mode, or task performed inside of the application.

Let’s see some examples of how this works inside of ‘Nero Video’

Imagine you have just started using one the of the great new ‘Nero LifeThemes Pro’ in ‘Nero Video’ for creating a slideshow or movie with automated intro and outro, effects, captions, and music.

Switch on the ‘Live Guide’ toggle on the header bar of ‘Nero Video’ and ‘Live Guide’ will give you context sensitive FAQs and other information.

Live Guide_1

A context path at the bottom of ‘Live Guide’ shows you where you are in your project: ‘Nero Video >…> Express Editing’. In this case you will see all relevant information for editing in Express Mode.

Live Guide_1_1

Now, when you change to open the MovieTheme template selection window, ‘Live Guide’ will automatically adapt its context to match your new task. Now, the job path at the bottom tells you: ‘Nero Video >  … > Movie Theme Dialogue’.  The context inside of ‘Live Guide’ has changed, accordingly.

Live Guide_2

Then, when you handover your editing project to the disc authoring in ‘Nero Video’ for creating a DVD-Video, ‘Live Guide’ will update the context relevance automatically and provide all materials for the new case as you can see in below screen shot. The context path shown at the bottom for this case is: ‘Nero Video > … > DVD-Video Disc Project > Content Screen’. Again, the context inside of ‘Live Guide’ has changed, accordingly.

Live Guide_3

This way, utilizing Nero Suite becomes even more easy and intuitive. Moreover, you can also send feedback and report issues via the respective button in ‘Live Guide’.

As mentioned, this context sensitive behavior is available in Nero MediaHome, Nero DuplicateManager Photo, Nero Video, Nero Recode, Nero Express, Nero Burning ROM, and Nero BackItUp.  This will give you a very comfortable time using Nero applications and growing with your projects.

Nero KnowHow 00137

What is ‘Nero KnowHow PLUS’?

Many Nero customers already know and utilize the Nero learning center ‘Nero KnowHow’. So far it was only available as a Windows 10 app (PC/mobile), as well as an iOS and Android app.

With Nero 2019, ‘Nero KnowHow’ comes as a new application with additional functionality also reflected in the new name. Now, ‘Nero KnowHow PLUSis a fully integrated Suite PC application and is available for all operating systems supported by Nero Suite 2019 and later products (Win 7/8/10).

NKH in Nero Start

A new mode called ‘Live Guide’ inside of ‘Nero KnowHow PLUS’ enables users to get context sensitive tips & tricks, including help from within Nero applications. ‘Live Guide’ directly links to related FAQs, manuals pages, and tutorials within the main Suite applications in regards to the actual use case, application mode, or task performed inside of the given application (also see Nero KnowHow 00137).

The new context sensitive window also allows sending feedback, as well as reporting issues (support tickets).

Nero Life Guide_2

Inside of the applications, a toggle switch enables ‘Live Guide’. The ‘Nero KnowHow PLUS’ user interface including ‘Live Guide’ shows itself in a vertical window right hand side of the screen, which can be moved over the screen, enlarged, and also pinned back to the minimized right hand position.

‘Nero KnowHow PLUS’ availability in Products

From Nero 2019, all Nero Suite and standalone products will include ‘Nero KnowHow PLUS’ as a regular PC application . It will be delivered together with the Nero installer and will be available after installation of a Nero 2019 (and later) product. An Internet connection is mandatory for using ‘Nero KnowHow PLUS’.

For users of Nero 2018 and earlier versions, ‘Nero KnowHow PLUS’ is available as a PC application that does not include ‘Live Guide’, but has the function to ‘Report issues’ integrated. This way, ‘Nero KnowHow PLUS’ is a generally available PC application and support-tool for any Nero user.

Starting with the product launch of Nero 2019 products, ‘Nero KnowHow PLUS’ will replace the support section on www.nero.com. From this date, users going to report issues to Nero Support need to use ‘Nero KnowHow PLUS’.

Volume License and OEM versions do not include ‘Nero KnowHow PLUS’.

Tip for mobile App Users of ‘Nero KnowHow’

‘Nero KnowHow’ App for iOS, Android, and Windows 10 will continue to be available without modification, i.e. it will neither include ‘Live Guide’ nor the function for reporting issues, but will include any updates on content as regular.

Nero KnowHow 00136

How can I ‘Report Issues’ with ‘Nero KnowHow PLUS’ via ‘Live Guide’ and without ‘Live Guide’?

Case 1: If you own a Nero 2019 product (and further), and you are using one of the below mentioned applications, please follow the three steps as described.

  • Nero BackItUp
  • Nero Express
  • Nero Burning ROM
  • Nero Recode
  • Nero Video
  • Nero DuplicateManager Photo
  • Nero MediaHome
  1. Keep the respective Nero application open in the window, mode, or task in which the issue occurred and switch on ‘Live Guide’. ‘Live Guide’ will show the context path at the bottom. Click on ‘Report Issue’ in the header top right
  2. Insert your mail address and your issue and click send
  3. ‘Nero KnowHow PLUS’ will indicate that the message was sent successfully

2019_LiveGuide_1

Case 2: If you own a Nero 2019 product (and further), and you are just using a different than the the above mentioned applications, please follow the three steps as described below.

  1. Open ‘Nero KnowHow PLUS’ and click on ‘Report Issue’ in the category menu left hand side.
  2. In the ‘Report Issue’ page, please insert your mail address and your issue and click send
  3. ‘Nero KnowHow PLUS’ will indicate that the message was sent successfully

2019_no LiveGuide - 2

Case 3: If you are using an earlier Nero Product (earlier than version 2019), please follow the three steps as described below.

  1. Go to nero.com ‘Support’ and download ‘Nero KnowHow PLUS.exe’. On your PC with the given Nero Suite or standalone product version installed, click on the executable file of ‘Nero KnowHow PLUS’, and click on ‘Report Issue’ in the category menu left hand side
  2. In the ‘Report Issue’ page, please insert your mail address and your issue and click send
  3. Nero ‘KnowHow PLUS’ will indicate that the message was sent successfully

2018 before_no LiveGuide -3

Case 4: If you own a Nero product, but failed to install the product, please follow the below steps to report an issue.

  1. Go to nero.com ‘Support’ and download ‘Nero KnowHow PLUS.exe’. On your PC on which you tried to install the given Nero Suite or standalone product version, click on the executable file of ‘Nero KnowHow PLUS’, and click on ‘Report Issue’ in the category menu left hand side
  2. In the ‘Report Issue’ page, please select your product and your operating system, then insert your mail address and your serial number. Then report your issue and click send
  3. ‘Nero KnowHow PLUS’ will indicate that the message was sent successfully

2019 not installed-4Nero KnowHow 00138

Where do I find Nero Application Manuals and how can I print these?

Starting with Nero 2018 products you will find a direct access to Nero Application Manuals in the respective application menu bar under ‘KnowHow’.

For downloading the PDF click ‘Download Manual’ in your application of choice. Printing the PDF will work in the regular way.

You will find the ‘Download Manual’ button in the respective menu bar of below applications:

  • Nero MediaHome
  • Nero Video
  • Nero Recode
  • Nero Burning ROM
  • Nero Express

Example NBR

Example NV

If you are using Windows 10 you will have direct access to Nero KnowHow App via the same menu bar entry ‘KnowHow’. Just click on ‘Nero KnowHow’ to open all the dedicated FAQs with tips & tricks for your use cases. New FAQS (like this one) are being published on a regular basis.

NKH access

Under Windows 10, there is also a button in Nero Launcher top right for launching Nero KnowHow App from within Nero.

NKH Launcher

Besides the FAQ section, in Nero KnowHow App you will also find a dedicated category for accessing Nero Application Manuals as well as a Glossary. For all of these you can  comfortably make use of the global search function of Nero KnowHow App, too.

If you do not use Windows 10, please install Nero KnowHow App on your iOS or Android smartphone and tablet.

Nero KnowHow 00093

Which Benefits do I have through Nero KnowHow Notifications?

From version 1.2 Nero KnowHow sends notifications to your Windows 10 PC or your mobile device, as soon as a new FAQ blog is available. This will happen via the respective notification function via Windows App, iOS, and Android App.

We recommend allowing notifications in Nero KnowHow so that you can benefit from direct access to latest answers to frequently asked questions as well as latest blogs on ‘Digital Life Made Easy’.

Moreover, via Nero KnowHow notifications you will have an exclusive sneak preview on latest product feature updates.

Nero KnowHow 00078