Online update for Nero Burning ROM 2017 available

An Online update for Nero Burning ROM 2017 is available

Fixed  issues

  • Fixed an issue that when closing Nero Burning ROM application also all Java applications, Microsoft Excel, and Adobe Creative Cloud applications were closed
  • Fixed an issue where wrong information was extracted from a CUE sheet so that when disc images were created in Nero Burning ROM the disc image would include the first audio track, only

This update relates to all Nero 2017 products including Nero Burning ROM and Nero Express.

Please perform the update via Nero ControlCenter > Updates > Check for updates > Update now.

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Free online update for Nero 2017 products available

A free online update for below Nero 2017 products is available.

  • Nero 2017 Platinum
  • Nero 2017 Classic
  • Nero Video 2017
  • Nero Recode 2017

The following applications have been updated, for details on versions, improvements and fixes see below.

  • Nero Video 18.0.25001
  • Nero Recode 18.0.22000
  • Nero Disc to Device 18.0.1015

Updates in Nero Video, Nero Recode, Nero Disc to Device

  • All mentioned applications now use the latest Intel SDK for hardware accelerated AVC encoding with Intel graphics cards

Fixes in Nero Video

  • Fixed an issue with the image snapshot function where under certain conditions it would just capture the same frame though the timeline cursor was moved to a different frame
  • Fixed a number of issues where high frame-rate HEVC 4K videos in some cases would not play or export with correct AV sync
  • Fixed an issue where Nero Video would crash under conditions of frequently switching between timeline editing, home screen, and content screen
  • Fixed issues that some special video clips in the timeline would only play audio
  • Fixed an issue with zooming into the timeline where identical audio clips on different tracks would not show identical frame references
  • Fixed the issue in Nero Video export screen where the Nero logo looked distorted
  • Fixed the issue that Nero Content Screen would not show a warning when trying to import pictures to the authoring module (this is not allowed by design)
  • Fixed an issue where some JPG images with ‘DSC’ prefix could not be imported to a slideshow project

Please perform the update via Nero ControlCenter > Updates > Check for updates > Update now.

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Nero KnowHow 00071

I have installed Nero Suite but cannot launch Nero WaveEditor and Nero SoundTrax via Nero Start Screen. What can I do?

Nero WaveEditor and Nero SoundTrax are free to use programs for anybody. They are no integrative part of any Nero product on purchase.

But, if these free products are installed on the same system as your Nero Suite they integrate into Nero Start Screen under ‘Nero Tools’.

Both product are now availbale for download with a new version number under below links.

Nero WaveEditor

Nero SoundTrax

 

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I lost my serial number. What can I do?

If you purchase our product via nero.com, you can look up:

  • your order history
  • reference number
  • order confirmation
  • invoice
  • etc.

Go to onlineshop.nero.com and click on “Access or Redeliver Order Information”.

01. cb help center

If you are logged in, the next page will show your recent purchases on the next page.

Click on the “Details” link to check your order details, including the purchase serial number.

02. details

If the page does not show your recent purchases, enter your Email address that you used for your purchase. Your purchase history and detailed information will be sent to you by Email.

03. purchase lookup

Please be noted that, this help center is managed by our cart provider and product or technical questions will not be read, forwarded, or answered.

 

Where can I find previous (older) versions?

Go to www.nero.com and select the versions you are looking for,.

 

 

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I edit and convert Full HD and 4K videos, and also play 4K videos on my PC. When using Nero which kind of PC system would I need?

For editing, transcoding, exporting, and playback of 4K video you need a high perfomance PC system equipped with minimum processor types like Intel® Core™ i7-2600K (3,4 GHz) or AMD FX 8320 (3,5 GHz). We recommend at least for 4 GB of RAM – more will be better.

If you are also utilizing the latest high quality video format ‘HEVC’ (High Efficiency Video Coding) – only supported in Nero 2017 Platinum – your PC must be equipped with a processor type of at least Intel® Core™ i7-6700 (4 GHz) and a minimum of 8 GB of RAM.

Also make sure to have a well perfoming graphics card available with a dedicated video RAM of at least 256 MB. For fast encoding and transcoding Nero applications utilize hardware acceleration technology of graphics cards supporting NVIDIA® CUDA™, AMD App Acceleration, and Intel® Quick Sync Video. Make sure your graphics card supports one of these standards in order to benefit from this function.

Your hard disk should have a minimum of 5 GB free storage space. This is needed for program and effect content installation as well as temporary files during processing.

For burning and play back of DVD-Video discs you need a DVD recorder drive. This will also be utilized for installing from DVD disc if you have bought a box version product. If you plan to also burn your HD Video content to a Blu-ray Disc with menus you need to have a Blu-ray Disc recoder available (this will also burn CDs and DVDs).

The respective Nero products for your use cases (Nero 2017 Platinum, Nero 2017 Classic, Nero Video 2017, Nero MediaHome 2017) work with Windows® 7 SP1 Home Premium, Professional oder Ultimate (32/64 bit), Windows® 8 (32/64 bit), Windows® 8.1 with April 2014 update (32/64 bit) and Windows® 10 (32/64 bit)

If you like playing your self created slideshows and videos also on the big TV screen in the living room, there is a comfortable way of doing this via streaming in your home network. Just install free ‘Nero Streaming Player‘ App on your smartphone or tablet via the app store and make use of your mobile device as a remote control for playing all your movies, photos and music from the PC to your TV via WiFi.

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I edit videos, burn them to DVD and play them on my PC. When using Nero which kind of PC system would I need?

For such cases you need a PC system with medium perfomance. In case you also want to make use of HD footage which can happen quite often, your PC should at least be equipped with processor types like Intel® Core™ II Duo 2.2 GHz or AMD Athlon 64 X2 5200 (2.6GHz). We recommend RAM of at least 2G – more is better. Basically any new PC/Laptop you can buy today should fulfill the needs easily.

Your hard disk should have a minimum of 5 GB free storage space. This is needed for program and effect content installation as well as temporary files during processing.

For burning and play back of DVD-Video discs you need a DVD recorder drive. This will also be utilized for installing from DVD disc if you have bought a box version product.

If you plan to also burn your HD videos to Blu-ray Discs with menus you need to have a Blu-ray Disc recoder available (this will also burn CDs and DVDs). If your laptop misses a disc recoder drive just attach an external one via USB.

Your graphics card must at least be Microsoft DirectX® 9.0 compatible and should have a dedicated video RAM of 256 MB minimum.

The respective Nero products for your use cases (Nero 2017 Platinum, Nero 2017 Classic, Nero Video 2017, Nero MediaHome 2017) work with Windows® 7 SP1 Home Premium, Professional oder Ultimate (32/64 bit), Windows® 8 (32/64 bit), Windows® 8.1 with April 2014 update (32/64 bit) und Windows® 10 (32/64 bit)

If you like playing your self created slideshows and videos also on the big TV screen in the living room, there is a comfortable way of doing this via streaming in your home network. Just install free ‘Nero Streaming Player‘ App on your smartphone or tablet via the app store and make use of your mobile device as a remote control for playing all your movies, photos and music from the PC to your TV via WiFi.

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In most cases I only copy discs, rip and burn music CDs, and create disc covers. When using Nero which kind of PC system would I need?

For such cases you do not neeed a powerful system. Basically any new PC or Laptop you can buy today should fulfill the needs easily (for the case of a missing disc recorder drive, see below).

Your PC should at least have  a 2 GHz AMD or Intel® processor and 1 GB of RAM minimum. You need free hard disk space of 500 MB for installing the program and for temporary files.

Your PC should have a build in disc recorder. If this is missing or you only own a laptop without a disc drive you can also connect an external disc recoder via USB. If you prefer to also burn Blu-ray Discs aside from CD/DVD you need a Blu-ray Disc recorder (this will also burn CDs and DVDs). Otherwise a normal CD/DVD disc recoder will do. When it comes to drive speed more is always better. With higher speed it takes less time for copying, ripping, and burning.

The respective Nero products for your use cases (Nero 2017 Platinum, Nero 2017 Classic, Nero Burning ROM 2017) work with Windows® 7 SP1 Home Premium, Professional or Ultimate (32/64 bit), Windows® 8 (32/64 bit), Windows® 8.1 with April 2014 update (32/64 bit), and Windows® 10 (32/64 bit)

If you have lots of data on your smartphone or tablet that you would like to burn to disc, ‘Nero AirBurn’ in combination with ‘Nero Burning ROM’ could be an interesting option. Get the free app in the App Store.

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Why does Nero ask me for Patent Activation?

Your Nero software includes certain features that require the activation of a third party patent. The activation of these patents is easy and free of charge.

If you choose to activate the patent at a later time, you can still use the respective features, but you will receive periodic reminders that activation needs to occur within 30 days of your initial use of the product.

After this 30-day period you must activate the patent technology before you can continue to use the corresponding features.

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What is the difference between a Nero Product Update and a Product Upgrade?

Updates
Updates within one Nero version are free of charge.
For example if you already own a copy of Nero 2017, you can update for free to all upcoming Nero 2017 updates.

Upgrades
If you use a Nero Essentials version or any older version of Nero (e.g. Nero 2016 Classic, Nero 2016 Platinum or before) you can upgrade to Nero 2017 Classic or Nero 2017 Platinum at a very reasonable price. If you use a Nero 2017 Classic version, you can upgrade to the Nero 2017 Platinum version for a special price.

Please visit our Upgrade – Info Page for information and pricing.

Upgrades are available as serial number only. If you want to receive an installation disc, please add the Backup DVD to your cart. Nero does not offer retail DVD packages as an upgrade product.

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