I have installation problems with my latest Nero version and used to have several older versions installed. How can I remove all traces of a previous Nero program?

Nero FirstAidKit is a tool created by Nero that helps solving installation problems which might exist due to installs and uninstalls of different Nero product versions on the same system.

This tool will delete all registry entries of your Nero installation(s) and will allow a clean reinstall of your Nero product.

Please note that Nero FirstAidKit deletes Nero related registry entries only -> all Nero folders and files still remain on your system (but Nero applications cannot be used anymore). These remaining Nero folders and files will be overwritten automatically, once you have completed a new installation of Nero.

Please proceed as follows:

Download Nero FirstAidKit from ftp://ftp6.nero.com/tools/NeroFirstAidKit.zip to your harddrive.

Unzip the ZIP-file with WinZip or WinRAR and save the content to your hard drive.

Double-click on the unzipped EXE-file to start the Nero FirstAidKit.
-> The window “Nero FirstAidKit (for test only)” will open.

Confirm the message to remove the Nero entries with YES.
-> A status window will open.
The execution of the tool may take several minutes.

Please wait until the progress has been completed.
-> The message “Finished cleaning up” is displayed.

Close the window by clicking the “finish” button.
-> Nero FirstAidKit has removed all Nero entries from your registry.

Now, start the installation of your given Nero product again. If your product contains content packs, please make sure to download and install your content again, too.

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What is new in ‘Nero Start’?

Starting with Nero 2019 generation, ‘Nero Start’ (to some also known as Nero Launcher) comes in a refreshed design and updated workflows. Now, you will get going with your Nero product much more easily and achieve result faster than before.

The new user interface with completely updated design and workflows now includes animated buttons, which make the former next/previous page behavior superfluous. This way, you can directly open the info and video tutorial windows per application, now.

Moreover, it integrates a last used application function and gives prominent access to new Nero KnowHow PLUS. Via a slider, Nero Start allows you to change the UI between a lighter and a darker UI version.

Another highlight is ‘1-Click Video Story‘, that integrates into ‘Nero QuickStart’. Simply drag & drop photos or videos to the drop zone and your files will load automatically with a predesigned movie theme inside of Nero Video. Also see Nero KnowHow 00139.

‘Nero Start’ is available for all Nero Suite and standalone products, and also includes access to new ‘Nero KnowHow PLUS’.

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Changes in the Version Installation Behavior

First published with Nero 2019, ‘Nero Start’ becomes independent of the installed Nero Suite generation. It is part of the Nero product installer but installs individually as ’Nero Core’ (including Nero Start, Nero Control Center, Nero KnowHow PLUS, and  Nero Update), after which the Suite applications will be installed.

From Nero 2019, ‘Nero Start’ will reside on the system and integrate with the Nero product version you own. Your product version displays prominently in the header of Nero Start. Even if you uninstall Nero Suite, ‘Nero Start’ with ‘NeroKnowHow PLUS’ and ‘Nero ControlCenter’ will still be available and usable.

Because ‘Nero Start’ will be generation independent, you will no longer see a version number associated to the Nero icon in Windows Start Menu. The icon will not say ‘Nero 2019’, but will just say ‘Nero’, or ‘Nero Start’ respectively. If a desktop shortcut was not added automatically, clicking on this icon in Windows Start Menu, will launch the application and automatically create a desktop shortcut for ’Nero Start’.

What to do if ‘Nero 2019’ was not installed, but only ‘Nero Core’

In some circumstances, it can happen that after the initial installation of Windows prerequisites and ‘Nero Core’, the installer will ask you to reboot. In most cases, the installation for Nero applications will automatically continue after the reboot.

In the rare case that the installation does not continue automatically, please run the installer you received with your Nero ESD purchase or run the Nero program installer on the DVD of your Nero retail product again, to finalize the installation.

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What is new in Nero Platinum 2019?

NEW: ‘DriveSpan App’

Nero 2019 lets users easily merge and consolidate all of their media and data located on mobile devices, on external hard discs and storage drives, on a PC or within the cloud to one central storage location, e.g. a PC, an external hard disc or the cloud. Via DriveSpan App for iOS and Android users can now comfortably control and trigger the consolidation of all devices connected via the same WiFi network. When the consolidation is finished all data are clean, i.e. duplicate media and data are being identified within the consolidation process and will not be copied. Nero Suite 2019 users (Platinum/Standard) have access to the complete App version with all features enabled. The free version available in the App Stores is restricted for consolidation from mobile/cloud to cloud only. Users that want to include their PC and even their Mac into the consolidation can buy this feature via In-App-Purchase.

NEW: ‘Nero Start’

Via the brand new Nero Start application users of Nero 2019 will get going with their new product much more easily and achieve result even faster than before. The new user interface with completely updated design and workflows now includes animated buttons, which make the former next/previous page behavior superfluous, and also integrates a last used application function. Another highlight is ‘1-Click Video Story‘, that integrates into Nero QuickStart. Users simply drag & drop photos or videos into the drop zone and their files will load automatically with a pre-designed movie theme inside of Nero Video. Nero Start is available for all Nero Suite and standalone products and also includes access to Nero KnowHow PLUS.

NEW: ‘Nero KnowHow PLUS’ and ‘Live Guide’

Many Nero customers already know and utilize the Nero learning center ‘Nero KnowHow’. So far, the app was limited to Windows 10 and mobile users (iOS/Android). Starting with Nero 2019 any user can now benefit from the brand new ’Nero KnowHow PLUS‘ under Windows 7, 8, and 10 as a new PC application. A unique and very comfortably integrated feature is the new ‘Live Guide‘ which simply gives context sensitive help for the application in use and for the given use case via FAQ, manual page and video tutorial. This way, utilizing the Nero Suite becomes even more easy and intuitive. Customers can also send direct feedback to Nero within the given context.

NEW in Nero DuplicateManager Photo: Find & Remove ‘Similar Images’

Many users have a whole bunch of similar images sitting on their PC, be it due to photo editing, HDR series shots, resizing, format conversion, and more. It is so easy to get lost in one’s photo archive that has heaped up on the PC over years. This is where the brand new feature ‘find & remove similar images’ in Nero DuplicateManager Photo comes into place. The new function finds similar images and automatically sorts it into categories of similarity types: “Places, Series, Motive, Resized, Format, Other “. This way, users get a fast and comfortable overview of their similar images and can easily decide which ones to delete and which ones to keep. Getting their duplicate images and similar images cleaned up, users will gain more storage space on their PCs and at the same will have Nero MediaHome as their central media archive cleaned automatically, too.

NEW in Nero MediaHome: Access ‘OneDrive Files on Demand’

With Nero 2019 Nero MediaHome users can now access their ‘OneDrive online files on demand’ and have the option to individually download these, only when needed.  This way, they can save storage capacity on their PC while having photos, videos, movies, TV shows, and music available anytime via download in Nero MediaHome, and thanks to Nero MediaBrowser even in any other Nero application.

NEW in Nero Video: ‘Nero LifeThemes PRO’

The Platinum version of Nero 2019 comes with a complete new package of high-quality movie themes and videodisc menus, and additionally includes a brand new set of vertical video themes for editing, exporting, and sharing a 9:16 vertical video on the smartphone. The pack also includes high-quality royalty-free music, which can be used independently in any video project. The ‘Nero LifeThemes PRO’ templates consist of motives suiting the best moments of everybody’s life: Cities, Landscapes, Pets, Wild Animals, and Nostalgia themes.

NEW in Nero Video: ‘1-Click Video Story’

Nero Video in Nero 2019 now comes with a very comfortable new feature that helps creating polished movies and slideshows in a snap. Simply drag & drop photos and videos to the drop zone in Nero Video and select ‘1-Click Video Story’. All files will automatically be loaded into a pre-designed video project complete with intro and outro sequence, effects, captions and matching music. Simply preview the video project, export, and share it.

NEW in Nero Recode: Convert to ‘Disc-compatible Formats’

Now, Nero users can transcode non-compliant source video files to fully compatible videodisc file formats prior to importing them into videodisc projects (DVD-Video™, AVCHD, Blu-ray Disc™). After conversion, the files can be handed over to video editing or authoring projects in Nero Video. Thanks to this new pre-conversion function in Nero Recode the time needed for rendering and burning a videodisc in Nero Video can be drastically reduced by utilizing Nero SmartEncoding.  The new Disc-compatible profiles are also beneficial for users that want to utilize 4K source video for editing and exporting to Full HD or Blu-ray Discs™ but lack a more powerful editing system. When transcoding from 4K to Full HD before sending the video files to Nero Video, also lower performing systems will work more effectively.

NEW in Nero BackItUp: BackUp and Restore via the Cloud

Now, Nero users can do their online backups with ‘OneDrive’ and ‘Google Drive’ cloud storage. Actually, data can also be restored online, making backing up and restoring with Nero BackItUp independent of a special location.

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What’s new in Music Recorder for Nero Platinum 2018?

With the latest online update of Nero 2018 Launcher you will find that Audials Music Recorder replaces the former Music Recorder.

The former Music Recorder was based on Audials 2016 technology. The new Audials Music Recorder is based on Audials 2018 with below new features.

Audials Music Recorder in Nero Platinum 2018

  • updated speed
  • find more radio stations quicker
  • reworked user interface
  • new Dashboard ‘Audials Home’
  • new central search function
  • better quality music search results
  • create up to three wish lists for artists or songs at a time
  • now edit the wish list and use the drag-and-drop function to add new wishes or delete old ones*
  • save found songs to your PC as a virtual song (e.g. a YouTube link) and play your virtual song like a local file**
  • includes ‘Audials Music Universe’ with new ‘Audials Music Zoom’
  • and more

* if one wish list is done you can delete it and add another
** you need to be online to use this feature 

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Do I need to uninstall an older Nero version before I install a new Nero product version – may I uninstall the old Nero version after I installed the new one?

Nero products work side by side, meaning that you can install a latest version and leave a former version installed on the same system.

Both versions will be working on the same system. We recommend always using the latest product version with the latest feature set.*

You can uninstall the former product version if you like. Check the table below for version references.

If you are using Windows® 10 operating system, please be aware that Nero products must be uninstalled via ‘Control Panel > Programs > Programs and Features’. For more details check Nero KnowHow 00008.

In the case of Nero MediaHome, please be aware that with installing the latest product, the media library of your older product version will be transferred to the latest Nero product version. This way the latest version of Nero MediaHome will automatically have all your media, configurations, slideshows, tags, etc. available in the known manner within the framework of the new feature set of the latest Nero product version.

Due to the fact that only one Nero media library can exist on one system, Nero MediaHome will be disabled in your older Nero product version.

Nero Installation/Uninstallation Behavior (full products)

Install List EN

*In case you have purchased an upgrade product version, your rights to install and use the Software will be limited to either the originally purchased version of the Software or the Upgrade, but not both, in accordance with the provisions of the end user license agreement. Please adapt your installation and uninstall behavior accordingly. For more details please check the end user license agreement.

For information on how to move the complete Nero MediaHome media library to a new system please check it out here.

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