Category: Microsoft Store

How can I fix the audio track problem in Nero MKV Converter?

When adding some MKV video files to Nero MKV Converter, you may see an error message about ‘Audio track not supported by your system’ as the screenshot below.
Audio not support

Generally, if you play such video files in the system players (Windows Media Player, Movies & TV), they are also no sound. This means that your system lacks some audio decoders. Most of cases, these video files include some object-oriented audio formats.

Don’t worry, let’s dig out the problem and fix it step by step:

    • We need to find out what audio is included in your video file.
      1. Please open this video file in some ‘media info’ application to check the detail information. If you don’t know what app you should use, I recommend to use ‘MediaInfo’. You can download and install ‘MediaInfo’ from here.
      2. Please check audio codec information of this video file. You can switch to Tree or HTML video mode, if you would like to see detail information clearly.

 

    • Let’s find if there is any extension available in Microsoft Store.
      1. Search this audio codec in Microsoft Store to find if there is any extension available.
      2. Install the package if you found the extension.
      3. Play the video files in system players.
      4. If the video files get sound in system players now, then it means the audio issue is fixed.

Now there will be no problem to convert such video files in Nero MKV Converter.

Nero KnowHow 00234

Can I play 360-Degree photos with Nero?

Yes, indeed you can.

With free Nero 360 VR App for Windows 10 you can watch your equirectangular 360° panoramic images – also known as ‘spheric panorama images’ in jpg, gif, png, or bmp image format.

Install free Nero 360 VR App via Windows App Store. Then launch it via Windows 10 start screen.

360 VR Start

Nero 360 VR also integrates into the home screen of Nero products from Nero product generation 2018 under ‘Nero Tools’ button.

Via mouse click Nero 360 VR player enables you to view all sections in your 360° image from all angles. You can use Nero 360 VR in full screen mode or in normal mode.

A 360° photo for preview is pre-selected. When clicking on ‘File‘ top left you can select other 360° photos via Windows Explorer.VR screen EN 1

Note that Nero 360 VR App can be used from Window 10 Creators Update V.1703 and higher.

Nero KnowHow 00079