Nero desktop product – Page 20

Why do I get the message ‘Please insert an empty disc…’ or similar when trying to burn?

If your Nero application shows this message in one or the other form, the following overview shows potential problem scenarios and possible solutions.

Problem 1

Your disc is not empty

Solution

It might have happened that you inserted a disc into your drive, which is not empty, i.e. burned data already exist on this disc
Please put an empty disc into your disc recorder drive
The compilation size gives you a reference

Problem 2

a) You have selected to burn more than one copy at a time
b) You are burning a disc with Nero DiscSpan

Solutions

a) If you have selected burning several disc copies with one recorder, Nero will ask you to insert a disc into your drive, each time one disc burning is done
b) This message will also show when using Nero DiscSpan in Nero Burning ROM, which allows you to burn large projects over several discs – even different types of discs – in sequence
Within the burn process, Nero Burning ROM will pop up this message ever so often in order to burn to the next disc

Problem 3

a) Your disc does not comply to the type of compilation (disc project) that you have chosen initially
b) You have more than one disc recorder in your PC or attached to your PC externally

Solutions

a) Make sure that the type of disc project you have selected complies with the type of disc in your disc drive. For example: If you have selected an Audio-CD project, put an empty CD-R or CD+R into your disc recorder
If you want to burn a DVD-Video disc, insert and empty DVD-R or DVD+R disc into your disc drive
b) In a normal case, you want to burn your disc just once, with one disc recorder. In this case make sure to put the disc into the recorder drive that you have selected for burning
If you have selected burning to multiple disc recorders please make sure to have a disc inserted into each recorder, so that the message will not pop up

TIP! for more details on disc types check Nero KnowHow Glossary

Nero KnowHow 00121

Why do I get the error message “The file C:\Users\… .mp4 (or similar) is referred to in your project but it cannot be found in the previous location…”

When opening a saved project in Nero Video, the application checks if all files associated to your timeline project are available. This means: all files (video, photo, audio) that you have imported to your project and used within your project timeline – before saving and closing it last time – will be checked for.

If Nero Video shows this message with one or the other file reference, the following problem scenarios and possible solutions apply.

Problem 1

Some or all of the media that you have used in the project timeline reside on an external drive that you disconnected in the meantime.

Solutions

Attach your drive with the respective media used in your project again, click ‘Browse’ and navigate to the folder that contains the file with the name mentioned in Nero Video message box. Select the file and click ‘open’. Nero Video will re-link all files that reside in the same location automatically
If you have moved individual files to other folders, Nero Video will show the same dialog box again, asking for another respective file name. If you have deleted single files in the given location on purpose, click ‘delete’, and continue step by step
If you have deleted all other files, or if you want to start the project anyway, click on ‘delete all’

Note: if you deleted linked files in the source location permanently, Nero Video cannot restore these files within a project. So, be careful when permanently deleting source files that are associated to a project.

TIP-1: When editing projects, we recommend always importing all media files from externally attached drives or devices to reside in a hard disk inside of your PC. Otherwise, you will have the risk of losing these files forever due to e.g. deletion on the external drive. In such a case, Nero Video will not be able to restore your project – i.e. relink your files

TIP-2: For more details on what a project is and what project files are about, check Nero KnowHow 00029.

Problem 2

Some or all of the media that you have used in the project timeline reside in a folder that you have moved to a different folder path inside your PC or an external drive.

Solutions

In Nero Video dialog box click on ‘Browse’ and navigate to the respective folder on your PC that contains the file with the name mentioned in Nero Video message box. Select the file and click ‘open’
If this relates to an external drive, and for other steps and processes, please check the steps and tips mentioned above

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Why do I get an error message saying I cannot import files in Nero Video?

By design, Nero Video can only import media files if they exist in a supported video, image, or audio format.

Nero Video has a high compatibility with media formats. Still there may be cases when the format that you want to import is not supported, and an error message may pop up.

The below overview shows you what works and what is not expected to work.

Import video file formats

Nero Video has a high compatibility with video formats. Please check the detailed system requirements for reference

Import photo file formats

Nero Video has a good compatibility with photo formats. Please check the detailed system requirements for reference
Please note that you can import photo files only within the video editing module of Nero Video
The disc creation module in Nero Video does not allow this

Import audio file formats

Nero Video has a high compatibility with audio file formats. Please check the detailed system requirements for reference

No import of project file formats

Project files are no media files. These are data bases of the metadata of a given project
Nero Video cannot import video projects as media files
If you want to start an existing project go to home screen ‘Open Nero Video Project’
For more details on project formats, please check Nero KnowHow 00029

No import project metadata files

Many video, photo, or audio editing programs create special meta data files of individual files used within their projects and save them in the same folder as the source media files
These files are no media files and are neither needed nor supported in Nero Video
TIP: Before importing from such a folder, select ‘sort by file format’ in Windows Explorer and only import media files. If – by accident – you have some of these meta-data files in your list of files to import click ‘ok’. Nero Video will import compatible media files, anyway

No import of document files

In this case a user wanted to import document types of formats (word, text, etc.) via drag & drop into Nero Video
Such non-media formats are not supported in Nero Video

TIP: If you use the import function within the editing and disc authoring module of Nero Video, non-compatible formats will not be shown. This may help if you are unsure.

Nero Know How 00122

How can I burn an MP3 Disc or Jukebox Disc in Nero Express?

Nero Express provides many options for you to burn your MP3 files and other music files to disc.

You can burn MP3-CDs, MP3-DVDs, and even MP3-Blu-ray Discs.

Given your devices support this, you can have hours of music stored on your disc to play back comfortably with devices like your car stereo, standalone DVD player, or Blu-ray Disc player.

What’s even better: you can have mixed format CDs, DVDs, and Blu-ray Discs combining different typical audio formats like MP3, AAC, and WMA. Nero calls this Jukebox Audio Disc and below table shows an overview.

In Nero Express you can create such discs comfortably by clicking on of the Jukebox Disc buttons for CD, DVD, or Blu-ray Disc. Let us take the example of a Jukebox Audio CD. Klick on ‘Music’ in the left pane and then ‘Jukebox Audio CD’.

Add your music files by clicking the ‘Add’ button. You can do this by using Windows Explorer via clicking on ‘Files…’.

However, the much more comfortable way of doing this here, is clicking on ‘Nero MediaBrowser’, which shows your albums and album files with cover art. Nero applications include state of the art Gracenote® Music Technology, providing album title, genre, album covers, and more within your files.

NMB

add

When you have added all files to your track list click ‘Next’, select your recorder, type in a name for your disc, and press ‘Burn’.

It will take a few minutes for your disc to burn depending on the speed of your drive. You will be notified when the burn process is completed.

If your original files were ripped or edited with Nero applications, your Jukebox Disc will have album information and album art included in the music files. This way it is extremely comfortable to navigate and search for titles.

Nero Know How 00119

How can I burn a SecurDisc 4.0 with Nero Express?

Burn safe and reliable discs with Nero ‘SecurDisc’. Version 4.0 available in Nero Express supports highest security standards with ‘256 bit encryption’.

Nero SecurDisc is available in Nero Burning ROM and Nero Express. This FAQ shows you how to access and use SecurDisc in Nero Express.

If you are looking for using the feature in Nero Burning ROM, please check

Nero KnowHow 00053

In Nero Express, select which type of disc you would like to burn.

Let’s assume you want to burn a SecurDisc DataCD, on which you may want to store some important legal documents, securely. So, just click on this type in the selection window.

In the upcoming screen, select your wanted encryption level: ‘Top Secret’, ‘Secret’, or ‘no encryption’.

Keep the data on your discs safe from prying eyes by password protecting them.

Nero will let you know how save the selected password will be.

Note: when using ‘Top secret Encryption’ you need to enter a password with at least 32 unique characters.

Click ok, and in the upcoming window click ‘Add’ to browse and add the files you want to burn securely.

In the left pane of the same window, you have further options. Get there by clicking on the arrow at the bottom left.

We recommend selecting ‘Data Redundancy’ and choosing between good and excellent. This will ensure your discs are usable even if they get scratched or damaged.

You can also select to use a digital signature.

Click next and select your recorder, then press ‘Burn’.

It will take a few minutes for your disc to burn depending on the speed of your Drive. You will be notified when the burn process is completed.

For accessing your disc you will use ‘Nero SecurDisc Player’ that was automatically added to the disc while burning.

In case you have created a digital signature, you need to be in hold of the public key in order to access the disc.

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