Nero Start-Nero Knowhow

How to personalize your Nero Start?

With the latest update, you can customize how Nero Start looks and works. Follow the steps below to personalize your workspace:

Option 1: Product and Application Version Management

Steps:

Go to the top bar in Nero Start.
Click the Option button → select Customize View.
In the Product and Application Version Management category, choose your preferred mode:

Smart Stacking Mode (Recommended): Automatically launches the latest active version with one click.
Manual Selection Mode (Advanced): Select which product/version to launch for full control.

Option 2: Organize Your Apps

Steps:

Open the Option button → select Customize View.
In the Application Organization category, choose how your apps are displayed:

Group by Functional Category: Organizes apps by function.
Grid View: Arrange apps in a flexible grid layout.

Rearrange Apps:

If Group by Functional Category is selected, you can change the category order in the Customize View options.
To change an individual app’s position, go to Start view → right-click ‘…’ on the app → select Move.
Move the app to first/last or shift it left/right as needed.

Option 3: Change Banner Style

Steps:

Go to the top bar → click the Banner Style icon.
Select your preferred banner:

Nero Classic Red: Keep the classic look.
Frosted Purple Style: Refresh Nero Start with a modern frosted-glass effect (latest generation only).

Option 4: Customize Your Profile Avatar

Steps:

Go to the top bar → click your Account icon.
Click Edit to open the Change Avatar dialog.
Choose an avatar:

Select from Pre-set
Upload Your Own Picture: Choose an image from your device.
✨Try AI Online Avatar: Login with your Nero Account to create a brand-new avatar using the online AI tool.
- If your account has credits, trying the new AI avatar is free!

Note: The AI process has been updated with the latest AI model, giving you better results – it’s worth trying again!

Why do I see “The promotion code is invalid for this region”?

Message:

“The promotion code is invalid for this region.”

Why am I seeing this error?

This error occurs when you attempt to activate a promotion code in a country or region different from where it was originally issued. Promotion codes are often region-locked and can only be redeemed in specific locations.

Possible Solutions:

Activate the product in the correct region
- Ensure you are in the same country where the promotion code was issued before attempting activation.
- If you are traveling or using a VPN, disable it and try again.
Contact the promotion channel or provider

Promotional codes are provided free of charge via media outlets like magazines and web sites.

- Please reach out to the promotional campaign or the provider for assistance. They may provide a region-compatible code or further instructions.
Check the promotion terms and conditions
- Review the promotion details to confirm any regional restrictions.

Need further help?

If the issue persists, please contact Nero Support with the following details:

The promotion code you’re trying to use.
The promotional campaign or link where you get the code.
The country or region where you redeemed the code.
The country where you’re attempting activation.

Where can I find my activation code?

Inside of Nero Start you will be prompted to enter your activation code. Depending on the product you have purchased this code might be located in different places:

1) Product boxes

Boxed products typically come with an installation CD. Inside of the CD case or on the the paper sleeve you will find your activation code required to activate the software. Typically it consist of 32 characters in blocks of 4 with dashes in between.

Another option for boxed products is that the code is actually printed on the cash register receipt. In this case the code the code typically starts with NERO followed by several characters. This code needs to be entered to activate your product.

2) Product cards

The product cards typically contain a download link and your personal activation code printed on it. The activation code typically consist of 32 characters in blocks of 4 with dashes in between and needs to be entered to activate your product.

New Nero Start – Launch any version with ease, 7-day Free Trial Giveaway

The newly launched Nero Start app incorporates extensive user feedback to deliver a streamlined and adaptable application launch experience.

Make the switch today!

Discover the Advantages of Nero Start

Instant Access to the Latest Version

Tired of hunting for the most current version after an upgrade or purchase? With the new Nero Start, simply tap the app button to automatically launch the latest active version.

Revisit Previous Editions

A loyal Nero user with a collection of products over the years? We appreciate your enduring support.

To access an older Nero application:

Navigate to the ‘More > Other Versions’ section in the app button. Here, you can effortlessly install, launch, or uninstall previous versions.

7-day Free Trial Giveaway

Nero Start presents a user-friendly trial process, allowing you to experience the new version in full before making a commitment.

To begin your trial, click the ‘Upgrade Trial’ button. Switch to the trial mode to launch the latest trial version of the application.

Seamless Transition with Nero Start

Automatic Update to New Mode

Nero Start is designed to transition you effortlessly to its new, improved mode by default. This ensures you’re always utilizing the latest features right from the start.

Customizable Experience

Prefer the familiarity of the old mode? No problem. You can easily revert to the classic interface by switching off the ‘Try the new Nero Start’ option in the ‘Options’ menu.

Test and Share Your Feedback

Experience the Upgrade

Dive into the new Nero Start experience. It’s quick, it’s intuitive, and it’s ready for you to explore.

Your Voice Matters

We value your insights and want to hear what you think about the new Nero Start. Whether it’s praise for what’s working well or constructive criticism for areas of improvement, your feedback is crucial for our ongoing development.

Share your feedback >

If I am a Nero AI online user using a third-party login, how do I sign in to this account in Nero Start?

If you are an user of the Nero AI online services, you may have wondered about the Nero Start login email and password when you first stepped into the Nero desktop applications.

The email address is still the key information which required to sign into Nero Start.

How do I know my account email and password? Please follow the steps below to find your email and password information:

Please go to Nero AI online services and login as same as before.
From your Nero Account, you will find the email address. This is the email address for your Nero Account. You can sign into Nero Start with it.

Launch Nero Start. Enter the email address of your Nero Account
Clicking ‘Forgot Password’ will try to reset your password. This only will reset your Nero Account password, no change for your 3rd party account password.

The default password will be sent to your email address.

Note:

If you are using Apple account to login your Nero Account and find your email is ended by @privaterelay.appleid.com, it shall because you enabled Apple privacy settings. This email is the email address for your Nero Account now.

In case of any question, please get in touch with our techinical support.

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