Category: Nero Account

In Nero Start, have you logged in with your Nero Account correctly? If you bought Nero product via Nero.com, you need to log in with the email address which you entered during purchase. If you log in with other email, you could not unlock your Nero product. See how to log in here. 

If you have already log in correctly with your Nero Account, but Nero is still a Trial. In this case, the reason is what you bought is Nero Platinum 2021 permanent license (‘pay once, forever use’ version), but what you installed is 1-year license subscription version. Please follow below steps:
1. Go to Windows Control Panel -> Program and Features. Is there Nero Platinum? If yes, please uninstall it.
2. Restart your PC as soon as uninstallation finished.
3. Download Nero 2021 Unlimited to your PC: https://www.nero.com/download.php?id=npla2021_full_installer
4. Close all Nero program which is running on your PC. Turn off anti-virus software temporarily. Install with the offline installer.
5. After installation, please run Nero Start, login with your email and password
6. After activate your Nero 2021, please continue to download and install 3 Content Packs if they are not installed yet. They could be installed in any order:

• https://www.nero.com/download.php?id=ncontent1_full_installer
• https://www.nero.com/download.php?id=ncontent2_full_installer  
• https://www.nero.com/download.php?id=nlifethemespro_full_installer

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How to get the 8-bit code:

When purchasing the Platinum Suite, your Nero Account is automatically created based on the email address you entered during online purchase.

Once your order is complete, you will receive product information email with your password which is an 8 bit code, like this:

How to activate the 8-bit code:

1. Open Nero Start
2. Enter the same email adress you entered during the purchase.
   If you did not receive the email with your password, please also check your spam folder.
   If you already have a Nero account, use it to sign in or reset your password. Go back to the login screen to sign in.
3. Enter the 8-bit code you received in the email to login.

When the login was successfull your software is unlocked automatically. It starts to run.

Note: You don’t need to enter a serial number anymore.

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1. Open Nero Start
2. Click on the Nero Account Icon. You’ll find it in the top right corner.
3. If you are using version 24.5 of Nero Start, click on “Add product”.
   If you are using an older version, click on “Manage my account”.
4. In the bottom of “My products”, click “Activate more products”.
5. Enter your activation code.

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This article is a guide for the first usage of an activation code. If you have ever activated your activation code and now re-install Nero software, please refer to this article.

If you do not purchase Nero Platinum Suite directly from Nero.com, but via e.g. Amazon, retail stores, etc., you will get the 32-bit activation code in the purchased software package.

After installation, you need to firstly register your Nero Account directly in Nero Start.

Launch Nero Start, enter any of your email address in the first screen, and Nero Start will check to see if a Nero Account is already registered with that email address. If no such Nero Account exists, Nero Start will help you register a new Nero Account.

During registration, your password for the new Nero Account will be sent to the email address you provided. Enter the password in Nero Start to complete the registration of your Nero Account. 

After registering a Nero Account in Nero Start for the first time, you will be taken to a page where you can enter your 32-bit activation code to unlock your software. Please enter the activation code which is printed in the software package you bought.

Redeem the activation code in your account settings

Once you have logged in to Nero Start, you can add additional products with their activation codes under “Manage my Account” -> “My Products” -> “Activate more products”.

Account Settings
You can also skip the registration during the first startup in Nero Start and do it later in the account settings.

To do this, click the account settings button in the upper right corner of Nero Start, and click “Register” to create a Nero Account.

In the Nero Account Registration window, enter your e-mail address, click the “Resend my password” link, and your password will be sent to the e-mail address you provided. Enter your password and click the “Register” button to complete the creation of your new Nero Account.

Info: If you did not receive the email with your password, please also check your spam folder.

If you already have a Nero account, use it to sign in or reset your password. Go back to the login screen to sign in.

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