What should I do if I experience problems with VC Redist installation failure?

The problem is caused by the fact that there are still damaged entries from VC 2015-2022 on your system, which block the new installation.

Error message of 'vc redist' failed to be installed

Please follow below steps to resolve the issue.

  1. Please install all windows update by manually.
  2. Open the Control Panel – Programs and Features – Uninstall a program
  3. Uninstall Microsoft Visual C ++ 2015 or 2017 or 2019 Redistributable from your system. The detail name depends on which version installed on your system.
  4. Restart the computer
  5. Download the installer from below link then reinstall.

x64: https://ecloud.nero.com/index.php/s/QNMCPAsed7dKHgy
x86: https://ecloud.nero.com/index.php/s/L8xKNNxd62fSpia

After that, please retry Nero’s installation.

We hope it resolved your problem. If not, please contact Nero support.


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How to reinstall Nero when I get a new PC?

If you have already installed and activated your Nero product on one PC, but now want to use it on another computer, please proceed as follows:

For Nero 2019 or earlier versions:

1. remove the serial number from the Nero Control Center on the old computer (see screenshot). Please note that you won’t be able to use Nero on your old computer anymore.

How to remove the serial number from Nero Control Center, for Nero 2019 or earlier versions
Remove Serial Number

2. Uninstall Nero software on the old PC.

3. Install Nero software on the new PC with the same serial number.

For Nero Platinum subscription, Nero 2020 and later:

1. Log out your Nero Account in Nero Start if you have logged in.

2. Uninstall Nero software on the old PC.

3. Install Nero software on the new PC.

4. Run Nero Start, log in with your Nero Account to unlock the software automatically. Please notice Nero program is bundled with Nero Account, so you need to log in with correct Nero Account. Otherwise, the software will not be unlocked.

After log in correctly, you don’t need to enter activation code anymore.

You could find the download link of Nero installers in this article.

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