April – Page 2 – Nero Knowhow

New Nero Start – Launch any version with ease, 7-day Free Trial Giveaway

The newly launched Nero Start app incorporates extensive user feedback to deliver a streamlined and adaptable application launch experience.

Make the switch today!

Discover the Advantages of Nero Start

Instant Access to the Latest Version

Tired of hunting for the most current version after an upgrade or purchase? With the new Nero Start, simply tap the app button to automatically launch the latest active version.

Revisit Previous Editions

A loyal Nero user with a collection of products over the years? We appreciate your enduring support.

To access an older Nero application:

Navigate to the ‘More > Other Versions’ section in the app button. Here, you can effortlessly install, launch, or uninstall previous versions.

7-day Free Trial Giveaway

Nero Start presents a user-friendly trial process, allowing you to experience the new version in full before making a commitment.

To begin your trial, click the ‘Upgrade Trial’ button. Switch to the trial mode to launch the latest trial version of the application.

Seamless Transition with Nero Start

Automatic Update to New Mode

Nero Start is designed to transition you effortlessly to its new, improved mode by default. This ensures you’re always utilizing the latest features right from the start.

Customizable Experience

Prefer the familiarity of the old mode? No problem. You can easily revert to the classic interface by switching off the ‘Try the new Nero Start’ option in the ‘Options’ menu.

Test and Share Your Feedback

Experience the Upgrade

Dive into the new Nero Start experience. It’s quick, it’s intuitive, and it’s ready for you to explore.

Your Voice Matters

We value your insights and want to hear what you think about the new Nero Start. Whether it’s praise for what’s working well or constructive criticism for areas of improvement, your feedback is crucial for our ongoing development.

Share your feedback >

If I am a Nero AI online user using a third-party login, how do I sign in to this account in Nero Start?

If you are an user of the Nero AI online services, you may have wondered about the Nero Start login email and password when you first stepped into the Nero desktop applications.

The email address is still the key information which required to sign into Nero Start.

How do I know my account email and password? Please follow the steps below to find your email and password information:

Please go to Nero AI online services and login as same as before.
From your Nero Account, you will find the email address. This is the email address for your Nero Account. You can sign into Nero Start with it.

Launch Nero Start. Enter the email address of your Nero Account
Clicking ‘Forgot Password’ will try to reset your password. This only will reset your Nero Account password, no change for your 3rd party account password.

The default password will be sent to your email address.

Note:

If you are using Apple account to login your Nero Account and find your email is ended by @privaterelay.appleid.com, it shall because you enabled Apple privacy settings. This email is the email address for your Nero Account now.

In case of any question, please get in touch with our techinical support.

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Nero Start release notes – 26.5.61.0

From this version:

You can now change the email information for your account.

As Email is a very important information for your Nero account, please change it carefully.

Please follow the steps here: FAQs about changing your email

2. Set up a nice avatar for your Nero Account

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FAQs about changing your email

All Nero products you purchased are bundled to your nero account. Email, especially the primary email, is very important for your nero account. It is used not only for your Nero account but also for your orders.

But what do you do if your email address has to be changed because it is about to be expired or for some other reason?

Please check below FAQs and follow the steps to change your email.

FAQ: How can I change email?

If you are Nero desktop customer, please launch Nero Start. If you are Nero AI online services customer, please go to Nero Account online page > Account information.

In Nero Start, from Account icon, go to ‘Manage my account’
Click ‘Edit’ button for Email.
Nero Account online page will be opened. The email change need to be done in the Nero Account online page. Maybe another login will be required if you have never open Nero Account online page before.
Click ‘Email’ in ‘Account information’. ‘Edit’ button will be enabled once you cofirmed not a robot. Click ‘Edit’.
Follow the guide to confirm your password.
Now you can enter the new email address. Click ‘Change Email’ and make sure you want to move all your Nero products and services to new email.
Your new email address will receive a confirmation email. You will be able to change your account’s primiary email by clicking the verification button in the confirmation email.
Clicking the verification button to start the change. Please be patient and don’t leave the page.

After email address is changed successfully, please go to Nero Start to log back in with your new email.

Note:

As Email is a very important information for your Nero account, please change it carefully.
- There is only one chance to change your primary email per year. If you do have special request to change it again, please contact our customer support to get some help.
- In order to avoid the change by mistake, the primary email can be rolled back to the original one within 48 hours.

After changed the primary email, when checking the order information, you may find that some of the order information is empty. Don’t worry. All of your information, products and services have been properly saved. This is just a “display” issue and we are fixing.

FAQ: How to upgrade my 2nd email to primary email?

You may have added a 2nd email a long time ago because you were worried about your primary email expiring. You can leave it as it is or you can upgrade the 2nd email to the primary email. None of this will impact your normal use of Nero products.

If you would like to upgrade the 2nd email to the primary email:

You will see your 2nd email at your Nero Account online page.
Remove it. As you are able to change your primary email, 2nd email does not make a lot of sense to you.
Now follow the ‘FAQ: How can I change email?’ to change your primary email to the new one.

If you are having difficulties or questions, please get in touch with our customer support.

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Nero Start release notes – 26.5.56.0

In our recent updates, we released the brand new Nero AI Video Upscaler. We also focused on improving some of the usability and user experience issues reported by users.

- Brand new Nero AI Video Upscaler

Check out how to upscale a video now!

Find more details here.

- Simpler and more user-friendly user account creation and login process

- Clearer and simpler My Account menu and ’My product‘ interface

From My Account menu, you can navigate to:

- - My products: to check your products, enable the product which you want to show in Nero Start.
  - Enter Activation Code: to activate your product, if you own an activation code. (Note: No activation code is supplied with online orders.)
  - Balance and Credits: to check your Nero Credits which available for Nero AI onlince services.
  - Manage my account: to check or update your profile, update password, check your products, etc.

- The update installation process has become more transparent.

When an application’s installation seems “stuck”, you can now easily see which dependent components are being installed.

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