If you are an user of the Nero AI online services, you may have wondered about the Nero Start login email and password when you first stepped into the Nero desktop applications.
The email address is still the key information which required to sign into Nero Start.
How do I know my account email and password? Please follow the steps below to find your email and password information:
From your Nero Account, you will find the email address. This is the email address for your Nero Account. You can sign into Nero Start with it.
Launch Nero Start. Enter the email address of your Nero Account
Clicking ‘Forgot Password’ will try to reset your password. This only will reset your Nero Account password, no change for your 3rd party account password.
The default password will be sent to your email address.
Note:
If you are using Apple account to login your Nero Account and find your email is ended by @privaterelay.appleid.com, it shall because you enabled Apple privacy settings. This email is the email address for your Nero Account now.
In case of any question, please get in touch with our techinical support.
All Nero products you purchased are bundled to your nero account. Email, especially the primary email, is very important for your nero account. It is used not only for your Nero account but also for your orders.
But what do you do if your email address has to be changed because it is about to be expired or for some other reason?
Please check below FAQs and follow the steps to change your email.
In Nero Start, from Account icon, go to ‘Manage my account’
Click ‘Edit’ button for Email. Nero Account online page will be opened. The email change need to be done in the Nero Account online page. Maybe another login will be required if you have never open Nero Account online page before.
Click ‘Email’ in ‘Account information’. ‘Edit’ button will be enabled once you cofirmed not a robot. Click ‘Edit’.
Follow the guide to confirm your password.
Now you can enter the new email address. Click ‘Change Email’ and make sure you want to move all your Nero products and services to new email.
Your new email address will receive a confirmation email. You will be able to change your account’s primiary email by clicking the verification button in the confirmation email.
Clicking the verification button to start the change. Please be patient and don’t leave the page.
After email address is changed successfully, please go to Nero Start to log back in with your new email.
Note:
As Email is a very important information for your Nero account, please change it carefully.
There is only one chance to change your primary email per year. If you do have special request to change it again, please contact our customer support to get some help.
In order to avoid the change by mistake, the primary email can be rolled back to the original one within 48 hours.
After changed the primary email, when checking the order information, you may find that some of the order information is empty. Don’t worry. All of your information, products and services have been properly saved. This is just a “display” issue and we are fixing.
FAQ: How to upgrade my 2nd email to primary email?
You may have added a 2nd email a long time ago because you were worried about your primary email expiring. You can leave it as it is or you can upgrade the 2nd email to the primary email. None of this will impact your normal use of Nero products.
If you would like to upgrade the 2nd email to the primary email:
You will see your 2nd email at your Nero Account online page.
Remove it. As you are able to change your primary email, 2nd email does not make a lot of sense to you.
Now follow the ‘FAQ: How can I change email?’ to change your primary email to the new one.
If you are having difficulties or questions, please get in touch with our customer support.
In our recent updates, we released the brand new Nero AI Video Upscaler. We also focused on improving some of the usability and user experience issues reported by users.
Firstly, you need to make sure that your graphic card can support DirectX 11 although most of the modern graphic cards are able to support it.
Please check your graphic card’s specification on the vendor’s website.
Update the hardware driver
Please check your graphic card’s driver version in the Windows Device Manager and compare to the latest version on the vendor’s website to make sure the latest version of the driver is already installed on your system.
Check DirectX version
Use “Windows logo key + R” to open the run dialog box and enter “dxdiag” to open DirectX Diagnostic Tool.
Check if the DirectX version is equal or higher than DirectX 11.
If the version is lower than DirectX 11, please use the Window Update to update your system.
对于此类情况，您需要一个中等性能的 PC 系统。如果您还经常想要利用 HD 片段，您的 PC 至少应该配备像 Intel® Core™ II Duo 2.2 GHz 或 AMD Athlon 64 X2 5200 (2.6 GHz) 这样类型的处理器。我们建议至少配备 2G RAM，存储空间越大越好。基本上来说，您如今可以购买的任何新的 PC 或便携式计算机应该就能轻松满足需求。
若要刻录并播放 DVD 视频光盘，您需要一个 DVD 刻录机驱动器。如果您已经购买了一个盒装版产品，也将需要从光盘安装 DVD 刻录机驱动器。
如果您还计划使用菜单将您的 HD 视频刻录到 Blu-ray 光盘，则需要一个 Blu-ray 光盘刻录机（也可刻录 CD 和 DVD）。如果您的便携式计算机没有内置光盘刻录机驱动器，通过 USB 连接一个外部光盘刻录机驱动器即可。
您的图形卡必须至少是可兼容的 Microsoft DirectX® 9.0，应该有一个至少 256 MB 的 专用视频 RAM。
您使用的 Nero 的各项产品（Nero 2017 Platinum、Nero 2017 Classic、Nero Video 2017、Nero MediaHome 2017）可在 Windows® 7 SP1 Home Premium、Professional 或 Ultimate（32/64 位）、Windows® 8（32/64 位）、Windows® 8.1 with April 2014 Update（32/64 位）以及 Windows® 10（32/64 位）上使用。
如果您喜欢在起居室里电视屏幕上播放您自创的幻灯片和视频，通过您的家用网络的流式传输即可轻松做到。只需在您的智能手机或平板电脑上安装 App Store 中免费的“Nero Streaming Player”App，将您的移动设备用作遥控，在您的电视上通过 WiFi 播放 PC 中的所有电影、照片和音乐。
您的 PC 还应配备一个内置光盘刻录机。如果该项缺失或您只有不带光盘刻录机的便携式计算机，您还可以通过 USB 连接外部光盘刻录机。如果除了 CD/DVD，您还想要刻录 Blu-ray 光盘，则您需要一个 Blu-ray 光盘刻录机（也可刻录 CD/DVD）。否则一个常见的 CD/DVD 光盘刻录机就可以搞定了。谈到驱动器速度，当然是越快越好。速度越快，复制、翻录和刻录花费的时间就越少。
您使用的 Nero 的各项产品（Nero 2017 Platinum、Nero 2017 Classic、Nero Burning ROM 2017）可在 Windows® 7 SP1 Home Premium、Professional 或 Ultimate（32/64 位）、Windows® 8（32/64 位）、Windows® 8.1 with April 2014 Update（32/64 位）以及 Windows® 10（32/64 位）上使用。
Nero Account online page will be opened. The email change need to be done in the Nero Account online page. Maybe another login will be required if you have never open Nero Account online page before.
