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I have paid for Nero but why my Nero Platinum shows as Trial?

In Nero Start, have you logged in with your Nero Account correctly? If you bought Nero product via Nero.com, you need to log in with the email address which you entered during purchase. If you log in with other email, you could not unlock your Nero product. See how to log in here.

If you have already log in correctly with your Nero Account, but Nero is still a Trial. In this case, the reason is what you bought is Nero Platinum 2021 permanent license (‘pay once, forever use’ version), but what you installed is 1-year license subscription version. Please follow below steps:
1. Go to Windows Control Panel -> Program and Features. Is there Nero Platinum? If yes, please uninstall it.
2. Restart your PC as soon as uninstallation finished.
3. Download Nero 2021 Unlimited to your PC: https://www.nero.com/download.php?id=npla2021_full_installer
4. Close all Nero program which is running on your PC. Turn off anti-virus software temporarily. Install with the offline installer.
5. After installation, please run Nero Start, login with your email and password
6. After activate your Nero 2021, please continue to download and install 3 Content Packs if they are not installed yet. They could be installed in any order:

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How to restore old backups from Nero BackItUp?

The recommended way to restore a backup done with a previous version of Nero BackItUp is to install this particular version again and to use it for the restore. This approach ensures maximum compatibility and highest success rates. Older versions of the software can be downloaded here: https://www.nero.com/eng/downloads/previous-versions/
Additionally you will need your serial key to enable the software. You might still have it on your PC, in your emails or on the CD/DVD cover of a previous purchase.

If the above doesn’t work in your case, there are another two options.

To differentiate between the two, please make sure to have enabled file name extensions in your Windows Explorer.

Go to “Windows Explorer”
Click “View”.
Make sure the checkbox beside “File name extensions” is checked.

Now your backup files will have a dot and a three letter extension at the end. e.g. MyBackup.nco.

For files with the extension .nco you can try to open them with the latest version of the free tool 7-Zip https://www.7-zip.org/download.html

For files with the extension .nba and .nda please install the trial version of the latest Nero BackItUp product from here: https://www.nero.com/eng/downloads/

Go to “Nero BackItUp”.
Click on “Restore”.
Go to “Browse”.
Click on “Local Sources”
Select your backup files.

If no error is shown after selecting the files, it is highly likely that Nero BackItUp will be able to restore the files after purchase.

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How to unlock Nero with the 8-bit code?

How to get the 8-bit code:

When purchasing the Platinum Suite, your Nero Account is automatically created based on the email address you entered during online purchase.

shopping cart example, for how to unlock Nero with the 8-bit code — shopping cart example

Once your order is complete, you will receive product information email with your password which is an 8 bit code, like this:

order example, for how to unlock Nero with the 8-bit code — order example

How to activate the 8-bit code:

Open Nero Start
Enter the same email adress you entered during the purchase.
If you did not receive the email with your password, please also check your spam folder.
If you already have a Nero account, use it to sign in or reset your password. Go back to the login screen to sign in.
Enter the 8-bit code you received in the email to login.

When the login was successfull your software is unlocked automatically. It starts to run.

Note: You don’t need to enter a serial number anymore.

the login view, how to unlock Nero with the 8-bit code — login view example

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How to activate a new activation code?

Open Nero Start
Click on the Nero Account Icon. You’ll find it in the top right corner.
If you are using version 24.5 of Nero Start, click on “Add product”.
If you are using an older version, click on “Manage my account”.
In the bottom of “My products”, click “Activate more products”.
Enter your activation code.

Add product from My Account, easily manage your Nero product — Add product

Go to 'Manage my account' from account icon — Manage my account

How to active more products in Nero Start > My account — active more products

How to active new Nero product in Nero Start — input activation code

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How to reinstall Nero when I get a new PC?

If you have already installed and activated your Nero product on one PC, but now want to use it on another computer, please proceed as follows:

For Nero 2019 or earlier versions:

1. remove the serial number from the Nero Control Center on the old computer (see screenshot). Please note that you won’t be able to use Nero on your old computer anymore.

2. Uninstall Nero software on the old PC.

3. Install Nero software on the new PC with the same serial number.

For Nero Platinum subscription, Nero 2020 and later:

1. Log out your Nero Account in Nero Start if you have logged in.

2. Uninstall Nero software on the old PC.

3. Install Nero software on the new PC.

4. Run Nero Start, log in with your Nero Account to unlock the software automatically. Please notice Nero program is bundled with Nero Account, so you need to log in with correct Nero Account. Otherwise, the software will not be unlocked.

After log in correctly, you don’t need to enter activation code anymore.

You could find the download link of Nero installers in this article.

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