iOS – Nero Knowhow

Frequently ask questions for subscription and billing – iOS

In general, your subscriptions are managed by Apple. You can check the official document from Apple:
https://support.apple.com/en-us/HT202039

We listed some frequently asked questions below:
Q1: I would like to trial the subscription features before I pay. How to do it? Will I be billed if I cancelled subscription in free trial phase?
If ‘3-day Free Trial’ is available for your subscription product, just clicking ‘Buy Now’ will start your subscription immediately and you will not be billed in your free trial phase. If you want to cancel your trial before be billed, you need to cancel the subscription at least 24-hours before your renewal date.

Q2: How do I end my trial?
To end your trial on iOS, follow these steps:
1. Open the Settings app on your iPhone or iPad
2. Tap your name at the top of the screen
3. Tap iTunes & App Store
4. Tap your Apple ID at the top of the screen
5. Tap View Apple ID – you may be asked to sign in
6. Tap Subscriptions
7. Tap the ‘Nero Streaming Player Pro’ subscription
8. Tap Cancel Subscription to end the trial – you can continue to use the subscription features until the trial period is over.
Nero Streaming Player Pro will keep a spot for you on the mat any time if you change your mind!

Q3: Does deleting the app cancel my subscription?
No, deleting the app does not cancel your subscription. If you really want to leave Nero Streaming Player Pro and want to cancel your subscription, please follow the steps of Q5 to cancel your subscription first.

Q4: Where can I manage my subscription?
Being in control of your subscription is really easy!

To view, change or cancel your subscription on iOS, follow these steps:
1. Open the Settings app on your iPhone or iPad
2. Tap your name at the top of the screen
3. Tap iTunes & App Store
4. Tap your Apple ID at the top of the screen
5. Tap View Apple ID – you may be asked to sign in
6. Tap Subscriptions
7. Tap the ‘Nero Streaming Player Pro’ subscription

Here you can:
1. View your subscription details, including renewal date and price
2. Choose a different subscription, which will start at the end of the current billing cycle
3. Cancel your subscription. If you cancel, your subscription will stop at the end of the current billing cycle

Q5: How to change and cancel my subscription?
To cancel the automatic renewal of your subscription, follow these steps:
1. Open the Settings app on your iPhone or iPad
2. Tap your name at the top of the screen
3. Tap iTunes & App Store
4. Tap your Apple ID at the top of the screen
6. Tap View Apple ID – you may be asked to sign in
7. Tap Subscriptions
8. Tap the ‘Nero Streaming Player Pro’ subscription
9. Tap Cancel Subscription to end the automatic renewal. If you cancel, your subscription will stop at the end of the current billing cycle.

If you have more questions, please contact us at support@nero.com

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Great new version of Nero Streaming Player available supporting Chromecast and more!

iOS Version: Nero Streaming Player 1.2.18
Android Version: Nero Streaming Player 1.0.78

We have listened to your feedback, so check out the great new features. And of course we swept the yard and fixed some bugs.

Now, stream to your Chromecast device directly, from both your mobile device as well as via Nero MediaHome 2019 on your PC
We made it easier for you telling us your problems and suggestions via the more convenient feedback function
Check out the video tutorial and FAQs via the info page
Now, go to other Nero mobile applications with just one click!

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Great new versions of DriveSpan App for iOS and Android available!

Android Version: DriveSpan 1.0.20
iOS Version: DriveSpan 1.0.2

With your help we are improving DriveSpan App continuously. So, check out what you get with the latest update.

You will have a much more accurate and stable remaining time indication
The messages hinting to solutions in case of any connection problems are much more clear and straightforward
Check the new video tutorial directly in DriveSpan App, now

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How can I play content from my PC wirelessly to my TV using my Smartphone as a remote control?

You have photos, videos, and music on your PC available in ‘Nero MediaHome’? Great. If your TV set is network enabled and connected to the same network as your PC via WLAN or LAN you can play all of your content via ‘Nero MediaHome’ e.g. on the big TV screen in your living room.

If you own a smartphone or tablet just comfortably make use of it as a remote control for streaming from ‘Nero MediaHome’. Simply download and install free ‘Nero Streaming Player’ app for iOS and Android via the respective app store, and log into the same network as your PC and TV. Now you can browse and watch media on your PC directly on your mobile device and additionally stream these to your TV set via Nero Streaming Player.

Switch on your TV set and switch on your PC. Then start Nero MediaHome and finally launch Nero Streaming Player.

Nero Streaming Player home screen will indicate that Nero MediaHome is available as a server, and show available playback devices in your network. Make sure your Smart TV shows up. Then select the lower button ‘Play from PC & NAS’ and your Nero MediaHome.

The next screen shows Nero MediaHome library with photos, videos, music, and themed slideshows. Just click on the appropriate icon at the bottom to browse content for playback.

In photo view and all other views you have the same choice of categories at top that you already know from Nero MediaHome. For example: in photo view you can select timeline view, Faces view, AI Tags view or Places view, and more.

In photo view click on a photo and the playback view opens. Touch and swipe left to get to the next image, touch and swipe right for going back to the previous image. Now click on the ‘play to’ icon and select your network enabled TV set. Swipe again to watch your photos on TV or press play to automatically play images in sequence.

Playing back all other media categories (videos, music, and themed slide shows) works the same way. Just proceed as described above.

Don’t have Nero MediaHome yet? Click here to better organize your media, with world leading local AI technology, in Nero Platinum Suite.

Tip: Nero Streaming Player can also play photos, videos, and music located on your smartphone or tablet directly on your TV set. Check it out here:

‘How can I play photos, videos, and music located on my Smartphone wirelessly on my TV ?’

Also watch the video tutorial.

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