What should I do if I experience problems with VC Redist installation failure?

The problem is caused by the fact that there are still damaged entries from VC 2015-2022 on your system, which block the new installation.

Error message of 'vc redist' failed to be installed

Please follow below steps to resolve the issue.

  1. Please install all windows update by manually.
  2. Open the Control Panel – Programs and Features – Uninstall a program
  3. Uninstall Microsoft Visual C ++ 2015 or 2017 or 2019 Redistributable from your system. The detail name depends on which version installed on your system.
  4. Restart the computer
  5. Download the installer from below link then reinstall.

x64: https://ecloud.nero.com/index.php/s/QNMCPAsed7dKHgy
x86: https://ecloud.nero.com/index.php/s/L8xKNNxd62fSpia

After that, please retry Nero’s installation.

We hope it resolved your problem. If not, please contact Nero support.


Nero KnowHow 00134

How to reinstall Nero when I get a new PC?

If you have already installed and activated your Nero product on one PC, but now want to use it on another computer, please proceed as follows:

For Nero 2019 or earlier versions:

1. remove the serial number from the Nero Control Center on the old computer (see screenshot). Please note that you won’t be able to use Nero on your old computer anymore.

How to remove the serial number from Nero Control Center, for Nero 2019 or earlier versions
Remove Serial Number

2. Uninstall Nero software on the old PC.

3. Install Nero software on the new PC with the same serial number.

For Nero Platinum subscription, Nero 2020 and later:

1. Log out your Nero Account in Nero Start if you have logged in.

2. Uninstall Nero software on the old PC.

3. Install Nero software on the new PC.

4. Run Nero Start, log in with your Nero Account to unlock the software automatically. Please notice Nero program is bundled with Nero Account, so you need to log in with correct Nero Account. Otherwise, the software will not be unlocked.

After log in correctly, you don’t need to enter activation code anymore.

You could find the download link of Nero installers in this article.

Nero KnowHow 00307

Installing Nero after buying it from the official website

After you buy Nero Platinum or other Nero software from Nero.com, you will get an order Information email with:

  • software Download Link
  • your 8-bit initial password of your Nero Account.


How to login:

  1. Download the installer to your local PC.
  2. Open the folder where you download the installer to
  3. Double click the downloaded exe file to install.
    If any installation problem happens, you will find more information here.
  4. After installation, run Nero Start.
  5. Login with your Nero AccountIt has to be the same email address you entered when you placed your order.
  6. Initial your password.
    It is the 8 bit code you got in the product information email. 


After unlocking Nero Platinum:

After login successfully, your Nero product is automatically unlocked. See details here

You coud install Nero applications from Nero Start -> Updates -> Installs tab.

How to install App from Nero StartContent packs can be installed in any order.  See below screenshot about how to install it. If there is any problem for downloading the installer, you could find the offline installers’ download links is this article.

How to install Content Packs from Nero Start

 Nero KnowHow 00305

How to install Nero TuneItUp and Unlock the PRO feature

Install Nero TuneItUp in Nero Start

If Nero TUneItUp is not yet installed, you can click the application button in the Start screen to start installing Nero TuneItUp.

Home Installing


After a successful installation, Nero TuneItUp Free version is available.

Installed NTIU_Free


Install Nero TuneItUp via Installer

Click the Nero TuneItUp installer to download and install the latest available Nero TuneItUp and all necessary Nero components.

Installer Installer_Install Desktop



Unlock Nero TuneItUp PRO after Installation

The new Nero TuneItUp will not use any serial numbers to activate the PRO feature. Instead, the software needs to sign in to your Nero Account to unlock the PRO feature.

After you have installed Nero TuneItUp, launch Nero Start and sign in to your Nero Account.


After the account/product was unlocked successfully, Nero TuneItUp will auto enable the PRO features.



Info: In Nero Start, you can also download and try the latest Nero Platinum Suite – Subscription


How to Purchase Nero TuneItUp PRO

  • You can Purchase the Nero TuneItUp PRO from www.nero.com

Access the Online Shop in the www.nero.com, find the Online Shop entry point in the bottom,

nero_com standalone

  • You can click the “PRO” button in Nero TuneItUp, to place an order for Nero TuneItUp PRO

* The Nero Account will be created based on the input email address.


  • You can purchase from the VIP Store in Nero Start

* Only for Nero Platinum Suite Subscription Customers


Nero Platinum Suite subscription customers can purchase Nero TuneItUp PRO in the VIP Store. Click “Buy” to place an order in Nero Start. If the order of Nero TuneItUp PRO is ready, just launch Nero TuneItUp to use the software.

From_VIP NTIU_PRO Desktop



Nero KnowHow 00224

How to fix Nero Installer downloading issues

The Nero Installer may fail to download its content properly. This can be caused by wrong configurations for the Network in Windows. This article describes the most common problems and the solutions to fix them.

The article will continue to update.


Proxy Setting

In your private network environment, proxy is mandatory for accessing the Internet. To make the Nero Installer work correctly, the proxy settings in Windows have to be correct. Nero Installer will get the proxy setting from Windows, and apply the settings while downloading the content.

Some downloading tools may add a proxy. You may need to remove the proxy settings while downloading & installing Nero packages.


Windows 8, Windows 10 or later OS

In Windows 8, open Settings -> Network -> Proxy or in Windows 10, open Settings -> Network & Internet -> Proxy. Here you can adjust the proxy settings.


Windows 8 or earlier OS

Open the Internet Explorer, then open Internet options -> Connection -> Lan settings. In the pop up dialog, you can change the proxy settings.


Security Settings

Nero Installer uses the Windows Internet Engine to download and install individual Nero product packages. Some old versions of Windows Internet Explorer have the TLS 1.1 and TLS 1.2 settings in the Windows Internet Engine disabled. This will cause a failed download.

To resolve the issue, open the Internet option in Internet Explorer. In the Advanced tab, scroll to “Security”, make sure “Use TLS 1.1” and “Use TLS 1.2” are checked, and apply the settings.


Nero KnowHow 00226

🛒 Click and Get Nero Platinum Suite