How can I get the latest updates for my Nero Products?

Available products: Nero Platinum Suite yearly license, Nero Platinum Suite 2021, Other Nero 2021 products


Checking for Online Updates will get the updates for

  1. The basic components, free applications or Content Packages.
  2. The applications in the product which are selected in the Nero Account -> My product page.

Let’s say you have Nero Platinum Suite and Nero Platinum 2021 available in your Nero Account, and select Nero Platinum 2021 as the default product. Then only the updates for applications in Nero Platinum 2021 will be listed in the Updates screen. If you switch to Nero Platinum as the default product, then only the updates for applications in Nero Platinum will be listed in the Updates Screen.


After the check, a number badge will be shown next to “Updates” in the left menu bar.

Badge Number

To update the Install & Online Update configuration, click “Apply” in the Options screen for the updated configurations to take effect.

For installing or updating, the applications need to run in administrator mode, so a UAC dialog will pop up to get permission while the installation is in progress.





How to configure Install and Online Update

In the Options screen under section “Install & Online Update”, it is possible to set the Install and Update configurations.


Install location for Nero Products The root folder in which Nero Start will install all Nero products or applications.

·         Change the install location setting will only apply to the next installation or update.

·         The space size of the target drive for installations should exceed 5GB or more available space.

Temporary files The folder used to store the temp downloaded files. Click the button “Delete” to remove the whole folder and files .

·         The space size of the drive for storing temporary files should exceed 5GB or more available space

Online Update Online update policy for Nero Products.

Click the button “Check for updates” to skip the current modification in Option screen and open the Updates screen to check the latest updates for all available application in the selected product.

–          Download updates but let me choose whether to install them (recommended) While Nero Start launches, check and download the latest updates for the selected product. After the installer packages have been downloaded, a notification will appear. Click the notification to continue with the installation.
–          Check for update but let me choose whether to download and install them While Nero Start launches, only check if there are updates for the selected product. The badge number will update at the same time.
–          Never check for updates (not recommended) Never check updates for the selected product any more.




How to Install or Update applications in the Updates screen

When the auto update check for the Nero Application is set, every time Nero Start launches, the application will check if there are any updates for the selected product. In addition, you can check manually in the Updates screen.

Check for Updates

Below screen means all applications are updated to the latest version.


If there are updates for the selected product available, or there are applications available for the selected product but not installed yet, they will all be listed in the Updates screen. The difference is if the application is available but not installed yet the button will show “Install”, and if the application exists  but needs to be updated, the button will say “Update”.


Click the button “Install” or “Update” to start to download the select application, then install it. Also a progress bar will indicate the whole process.

At the same time, the downloading can be canceled by clicking the button “X”. While the application installing/updating begins, the whole process cannot be canceled any more.


You can also click the button “Update all” in the top-right to update all available applications to the latest version.


While the Nero application updating begins, you can leave the Updates screen. Nero Start will handle the whole process in the background, and you will be notified upon all successful installations.

Update Notification

If you exit Nero Start while the application is still updating, a warning dialog will pop up. Exiting Nero Start will cancel all application updating. You can restart the update process when launching Nero Start again by clicking “Update all”. 



If an application update has failed, you can click “Try again” to try to download and install the application again. In most cases it will fix the issue. If the issue still exists, click the button “Send ticket” to create a support ticket and our engineers will check and fix the issue.

Failed NeroStart



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🛒 Click and Get Nero Platinum Suite

How can I covert and export AVC 4K Video in Nero Recode?

This cool feature is only available for subscribers

In addition to more profiles for Tablets, Smartphones and Home Entertainment systems, the 2020 Spring Release also contains 4K video – “AVC Ultra HD (4K)” export support.



After you add some video files into Nero Recode, select and activate the profile “AVC Ultra HD (4K)” under the category “Video files”. The output file will be AVC Ultra HD (4K). You can also click the button “Edit Settings”, in the pop up profile setting dialog, and select any type of resolution you prefer.



Click here to try to convert to 4K video files in your Nero Platinum Suite.



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What’s new in Nero Start?

NEW: User Interface

With the brand new Nero Start application, Nero Platinum Suite users can work much easier with their new product and get the results they want faster than ever before.


In addition, in the Creative Content section, you can view all the visual effects of the Movie Themes.



NEW: Applications

Nero USBxCopy: Quickly and easily transfer data from your PC to multiple USB sticks simultaneously. Complete with optional formatting to your desired format and final verification of the copied data.

Nero Face Beautifier: Use artificial intelligence to make your profile picture on any social network stand out. Remove wrinkles and improve your skin complexion to shine in the best light.

Nero PhotoSnap & Effects: Our photo filters unique technologies let you celebrate every mood, every skin tone, and every day. Make your pictures shine in a new light on your PC and on your Mac.



NEW: Nero Account

In Nero Start, you can create your own Nero Account. This makes your software and files much more secure and allows you to check all your products, serial keys, and account settings in one place.



NEW: Search

In Nero Start you will find our brand new search function. Browse all supported use cases for your Nero products. The Use Case Overview also shows you which applications are best suited for your planned projects.



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Great new version of Nero Streaming Player available supporting Chromecast and more!

  • iOS Version: Nero Streaming Player 1.2.18
  • Android Version: Nero Streaming Player 1.0.78

We have listened to your feedback, so check out the great new features. And of course we swept the yard and fixed some bugs.

  • Now, stream to your Chromecast device directly, from both your mobile device as well as via Nero MediaHome 2019 on your PC
  • We made it easier for you telling us your problems and suggestions via the more convenient feedback function
  • Check out the video tutorial and FAQs via the info page
  • Now, go to other Nero mobile applications with just one click!

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Great new versions of DriveSpan App for iOS and Android available!

  • Android Version: DriveSpan 1.0.20
  • iOS Version: DriveSpan 1.0.2

With your help we are improving DriveSpan App continuously. So, check out what you get with the latest update.

  • You will have a much more accurate and stable remaining time indication
  • The messages hinting to solutions in case of any connection problems are much more clear and straightforward
  • Check the new video tutorial directly in DriveSpan App, now

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