Welcome to the new version of Nero AI Video Upscaler*. We have implemented some new features for the convenience of your video processing.
New Preview Function
The new preview function provides 3 methods for view the upscaling result.
Comparison view
Single view
Split view
You can also enlarge the video to preview the details by using the mouse wheel or by the zoom selection.
To preview the upscaled result, please use the “Preview” button on the preview window or above the timeline after setting all the upscaling parameters and waiting for the processing completes.
Batch process
Use the “Add to the job list” button to add the current upscaling task to the job list.
Click the “Start Queue” button to start processing all the videos in the list.
Click the “Pause” button if you want to edit the current processing job. Please note that the processed part will be abandoned if you edited the job.
To edit the jobs in the list, click the “edit” button or double click the job to open the editing panel. If you don’t want to save the editing result, please use the “Cancel” or “Home” button to return to the homepage.
If you are an user of the Nero AI online services, you may have wondered about the Nero Start login email and password when you first stepped into the Nero desktop applications.
The email address is still the key information which required to sign into Nero Start.
How do I know my account email and password? Please follow the steps below to find your email and password information:
From your Nero Account, you will find the email address. This is the email address for your Nero Account. You can sign into Nero Start with it.
Launch Nero Start. Enter the email address of your Nero Account
Clicking ‘Forgot Password’ will try to reset your password. This only will reset your Nero Account password, no change for your 3rd party account password.
The default password will be sent to your email address.
Note:
If you are using Apple account to login your Nero Account and find your email is ended by @privaterelay.appleid.com, it shall because you enabled Apple privacy settings. This email is the email address for your Nero Account now.
In case of any question, please get in touch with our techinical support.
All Nero products you purchased are bundled to your nero account. Email, especially the primary email, is very important for your nero account. It is used not only for your Nero account but also for your orders.
But what do you do if your email address has to be changed because it is about to be expired or for some other reason?
Please check below FAQs and follow the steps to change your email.
In Nero Start, from Account icon, go to ‘Manage my account’
Click ‘Edit’ button for Email. Nero Account online page will be opened. The email change need to be done in the Nero Account online page. Maybe another login will be required if you have never open Nero Account online page before.
Click ‘Email’ in ‘Account information’. ‘Edit’ button will be enabled once you cofirmed not a robot. Click ‘Edit’.
Follow the guide to confirm your password.
Now you can enter the new email address. Click ‘Change Email’ and make sure you want to move all your Nero products and services to new email.
Your new email address will receive a confirmation email. You will be able to change your account’s primiary email by clicking the verification button in the confirmation email.
Clicking the verification button to start the change. Please be patient and don’t leave the page.
After email address is changed successfully, please go to Nero Start to log back in with your new email.
Note:
As Email is a very important information for your Nero account, please change it carefully.
There is only one chance to change your primary email per year. If you do have special request to change it again, please contact our customer support to get some help.
In order to avoid the change by mistake, the primary email can be rolled back to the original one within 48 hours.
After changed the primary email, when checking the order information, you may find that some of the order information is empty. Don’t worry. All of your information, products and services have been properly saved. This is just a “display” issue and we are fixing.
FAQ: How to upgrade my 2nd email to primary email?
You may have added a 2nd email a long time ago because you were worried about your primary email expiring. You can leave it as it is or you can upgrade the 2nd email to the primary email. None of this will impact your normal use of Nero products.
If you would like to upgrade the 2nd email to the primary email:
You will see your 2nd email at your Nero Account online page.
Remove it. As you are able to change your primary email, 2nd email does not make a lot of sense to you.
Now follow the ‘FAQ: How can I change email?’ to change your primary email to the new one.
If you are having difficulties or questions, please get in touch with our customer support.
In our recent updates, we released the brand new Nero AI Video Upscaler. We also focused on improving some of the usability and user experience issues reported by users.
Nero Account online page will be opened. The email change need to be done in the Nero Account online page. Maybe another login will be required if you have never open Nero Account online page before.
