Nero desktop product – Page 22

Why do I get an error message saying I cannot import files in Nero Video?

By design, Nero Video can only import media files if they exist in a supported video, image, or audio format.

Nero Video has a high compatibility with media formats. Still there may be cases when the format that you want to import is not supported, and an error message may pop up.

The below overview shows you what works and what is not expected to work.

Import video file formats

Nero Video has a high compatibility with video formats. Please check the detailed system requirements for reference

Import photo file formats

Nero Video has a good compatibility with photo formats. Please check the detailed system requirements for reference
Please note that you can import photo files only within the video editing module of Nero Video
The disc creation module in Nero Video does not allow this

Import audio file formats

Nero Video has a high compatibility with audio file formats. Please check the detailed system requirements for reference

No import of project file formats

Project files are no media files. These are data bases of the metadata of a given project
Nero Video cannot import video projects as media files
If you want to start an existing project go to home screen ‘Open Nero Video Project’
For more details on project formats, please check Nero KnowHow 00029

No import project metadata files

Many video, photo, or audio editing programs create special meta data files of individual files used within their projects and save them in the same folder as the source media files
These files are no media files and are neither needed nor supported in Nero Video
TIP: Before importing from such a folder, select ‘sort by file format’ in Windows Explorer and only import media files. If – by accident – you have some of these meta-data files in your list of files to import click ‘ok’. Nero Video will import compatible media files, anyway

No import of document files

In this case a user wanted to import document types of formats (word, text, etc.) via drag & drop into Nero Video
Such non-media formats are not supported in Nero Video

TIP: If you use the import function within the editing and disc authoring module of Nero Video, non-compatible formats will not be shown. This may help if you are unsure.

Nero Know How 00122

How can I burn an MP3 Disc or Jukebox Disc in Nero Express?

Nero Express provides many options for you to burn your MP3 files and other music files to disc.

You can burn MP3-CDs, MP3-DVDs, and even MP3-Blu-ray Discs.

Given your devices support this, you can have hours of music stored on your disc to play back comfortably with devices like your car stereo, standalone DVD player, or Blu-ray Disc player.

What’s even better: you can have mixed format CDs, DVDs, and Blu-ray Discs combining different typical audio formats like MP3, AAC, and WMA. Nero calls this Jukebox Audio Disc and below table shows an overview.

In Nero Express you can create such discs comfortably by clicking on of the Jukebox Disc buttons for CD, DVD, or Blu-ray Disc. Let us take the example of a Jukebox Audio CD. Klick on ‘Music’ in the left pane and then ‘Jukebox Audio CD’.

Add your music files by clicking the ‘Add’ button. You can do this by using Windows Explorer via clicking on ‘Files…’.

However, the much more comfortable way of doing this here, is clicking on ‘Nero MediaBrowser’, which shows your albums and album files with cover art. Nero applications include state of the art Gracenote® Music Technology, providing album title, genre, album covers, and more within your files.

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When you have added all files to your track list click ‘Next’, select your recorder, type in a name for your disc, and press ‘Burn’.

It will take a few minutes for your disc to burn depending on the speed of your drive. You will be notified when the burn process is completed.

If your original files were ripped or edited with Nero applications, your Jukebox Disc will have album information and album art included in the music files. This way it is extremely comfortable to navigate and search for titles.

Nero Know How 00119

How can I burn a SecurDisc 4.0 with Nero Express?

Burn safe and reliable discs with Nero ‘SecurDisc’. Version 4.0 available in Nero Express supports highest security standards with ‘256 bit encryption’.

Nero SecurDisc is available in Nero Burning ROM and Nero Express. This FAQ shows you how to access and use SecurDisc in Nero Express.

If you are looking for using the feature in Nero Burning ROM, please check

Nero KnowHow 00053

In Nero Express, select which type of disc you would like to burn.

Let’s assume you want to burn a SecurDisc DataCD, on which you may want to store some important legal documents, securely. So, just click on this type in the selection window.

In the upcoming screen, select your wanted encryption level: ‘Top Secret’, ‘Secret’, or ‘no encryption’.

Keep the data on your discs safe from prying eyes by password protecting them.

Nero will let you know how save the selected password will be.

Note: when using ‘Top secret Encryption’ you need to enter a password with at least 32 unique characters.

Click ok, and in the upcoming window click ‘Add’ to browse and add the files you want to burn securely.

In the left pane of the same window, you have further options. Get there by clicking on the arrow at the bottom left.

We recommend selecting ‘Data Redundancy’ and choosing between good and excellent. This will ensure your discs are usable even if they get scratched or damaged.

You can also select to use a digital signature.

Click next and select your recorder, then press ‘Burn’.

It will take a few minutes for your disc to burn depending on the speed of your Drive. You will be notified when the burn process is completed.

For accessing your disc you will use ‘Nero SecurDisc Player’ that was automatically added to the disc while burning.

In case you have created a digital signature, you need to be in hold of the public key in order to access the disc.

Nero Know How 00118

If I have active Nero Volume Licenses, can I upgrade the number of seats (even to the latest product version)? What do I need to do?

Yes, you can upgrade existing Nero Volume Licenses for a special price, and additional conditions for new seats can be discussed.

Please refer to the two examples below that relate to the different scenarios of your question.

Example 1

I have Nero Volume Licenses for one thousand seats, which I am using on one thousand PCs.

Now I have bought five hundred new PCs and want to extend the given Nero product licenses to one thousand five hundred seats.

Please contact your Nero sales representative and he will offer you a special price for your individual scenario.

Example 2

I have Nero Volume Licenses for one thousand seats, which I am using on one thousand PCs.

Now, I have bought five hundred new PCs and want to extend the given Nero product licenses to one thousand five hundred seats with the latest Nero product version.

Please contact your Nero sales representative and he will offer you a special price for your individual scenario.

Nero KnowHow 00114

Do Nero Volume Licenses end? What do I have to know about Nero Volume Licenses?

Nero Volume Licenses are available in two different components:

The license itself, i.e. the regular Nero Volume Licenses per seat
An optional Maintenance License per seat on top of a regular Nero Volume License

Regular Nero Volume Licenses per seat

Nero Volume Licenses are perpetual, i.e. they continue without limitation or termination, and allow you to use your product as long as you want under the two conditions below:

You can only use it for the specified Nero product
The licenses are only valid for the given number of seats as specified on your certificate (see example)

Example:

I have Nero Volume Licenses for one hundred seats, which I am using on one hundred PCs.

Now, I have bought twenty new PCs. How can I handle this without buying a new license?

If you do not intend to upgrade your Volume Licenses and just use it as normal, you could uninstall your Nero Volume License software product on twenty of your old PCs and install your Nero Volume License software product on the twenty new PCs, instead. This way the number of active seats will not change and you will comply with your purchased licenses.

General rule for this case: please make sure that the number of active PCs running Nero software never exceeds the bought number of seats per Nero Volume License.

Nero Maintenance License per seat on top of a regular Volume License

In addition to a given regular Nero Volume License, you can buy an optional Maintenance License for the duration of one, two, or three years. The selected Maintenance ends on the expiry date shown on your Maintenance Certificate. A Maintenance Certificate is not auto-extended.

A Nero Maintenance License includes the following services and benefits:

VIP-Level Technical Assistance
1 Free Version Upgrade
Guarantees system compatibility and security

Nero KnowHow 00113