Nero Product-Nero Knowhow

Frequently ask questions for subscription and billing – iOS

In general, your subscriptions are managed by Apple. You can check the official document from Apple:
https://support.apple.com/en-us/HT202039

We listed some frequently asked questions below:
Q1: I would like to trial the subscription features before I pay. How to do it? Will I be billed if I cancelled subscription in free trial phase?
If ‘3-day Free Trial’ is available for your subscription product, just clicking ‘Buy Now’ will start your subscription immediately and you will not be billed in your free trial phase. If you want to cancel your trial before be billed, you need to cancel the subscription at least 24-hours before your renewal date.

Q2: How do I end my trial?
To end your trial on iOS, follow these steps:
1. Open the Settings app on your iPhone or iPad
2. Tap your name at the top of the screen
3. Tap iTunes & App Store
4. Tap your Apple ID at the top of the screen
5. Tap View Apple ID – you may be asked to sign in
6. Tap Subscriptions
7. Tap the ‘Nero Streaming Player Pro’ subscription
8. Tap Cancel Subscription to end the trial – you can continue to use the subscription features until the trial period is over.
Nero Streaming Player Pro will keep a spot for you on the mat any time if you change your mind!

Q3: Does deleting the app cancel my subscription?
No, deleting the app does not cancel your subscription. If you really want to leave Nero Streaming Player Pro and want to cancel your subscription, please follow the steps of Q5 to cancel your subscription first.

Q4: Where can I manage my subscription?
Being in control of your subscription is really easy!

To view, change or cancel your subscription on iOS, follow these steps:
1. Open the Settings app on your iPhone or iPad
2. Tap your name at the top of the screen
3. Tap iTunes & App Store
4. Tap your Apple ID at the top of the screen
5. Tap View Apple ID – you may be asked to sign in
6. Tap Subscriptions
7. Tap the ‘Nero Streaming Player Pro’ subscription

Here you can:
1. View your subscription details, including renewal date and price
2. Choose a different subscription, which will start at the end of the current billing cycle
3. Cancel your subscription. If you cancel, your subscription will stop at the end of the current billing cycle

Q5: How to change and cancel my subscription?
To cancel the automatic renewal of your subscription, follow these steps:
1. Open the Settings app on your iPhone or iPad
2. Tap your name at the top of the screen
3. Tap iTunes & App Store
4. Tap your Apple ID at the top of the screen
6. Tap View Apple ID – you may be asked to sign in
7. Tap Subscriptions
8. Tap the ‘Nero Streaming Player Pro’ subscription
9. Tap Cancel Subscription to end the automatic renewal. If you cancel, your subscription will stop at the end of the current billing cycle.

If you have more questions, please contact us at support@nero.com

Nero KnowHow 00197

How to access my mobile device at MAC wirelessly?

From WiFi+Transfer iOS v.1.2.5/Android v.1.3.6, when you turn on WiFi+Transfer, whether you’re using an Android or an Apple device, you are able to open it directly on your Mac system.

First of all, please make sure that:
1. you are using the right version: WiFi+Transfer iOS v.1.2.5 and higher / Android v.1.3.6 and higher.
2. your mobile device and your Wi-Fi enabled Mac are on the same Wi-Fi network.
3. please switch on WiFi+Transfer and keep it in the foreground.

Then, follow the steps:
1. In Mac Finder, Go > Connect to Server

2. Enter the URL listed in WiFi+Transfer in the ‘Connect to Server’ dialog. Click ‘Connect’.

3. You may get a system message – ‘Unsecured Connection’. But actually WiFi+Transfer will NOT send or get any name and password from your system. Please click ‘Connect’.

4. You will then be asked to enter your name and password. Whether you are connected as ‘Guest’ or ‘Registered User’, simply leave it empty and click ‘Connect’.

5. At this moment, your Mac is connecting your mobile device. You need to allow the access of this Mac in the ‘WiFi+Transfer’ of your mobile device.

Once you agree, you will see that your mobile device has been successfully listed in the form of an IP address in your Finder > Shared.

Nero KnowHow 00195

When I try to click ‘Network’ in Explorer, I got ‘network discovery is turned off’ warning. What shall I do?

From WiFi+Transfer iOS v.1.2.5/Android v.1.3.6, when you turn on WiFi+Transfer, your mobile device will be listed in ‘Windows Explorer > Other Devices’ as follows：

If this is the first time you’ve tried to discover your mobile device on your network, when you click ‘Network’ in Windows Explorer, you may see a warning because of your system settings:

1. When this warning pops up, you will find a prompt bar above Windows Explorer.

2. Click this yellow bar to list its menu. Click the first item ‘Turn on network discovery and file sharing’

3. If you see the following dialog box from the system, we recommend that you open only the network discovery and file sharing for the private network.

Your network discovery is now turned on.

Nero KnowHow 00194

My mobile device is not listed in my PC Windows Explorer, what should I do?

From WiFi+Transfer iOS v.1.2.5 / Android v.1.3.6, you are able to access your mobile device in Windows Explorer directly and even map it as a network drive.
But sometimes, because of the instability of the network connection or the use of communication channels by other apps, your mobile device is not listed in your Windows Explorer correctly.

First of all, please make sure that:
1. you are using the right version: iOS v.1.2.5 and higher / Android v.1.3.6 and higher.
2. your mobile device and your Wi-Fi enabled PC are on the same Wi-Fi network.
3. Please switch on WiFi+Transfer and keep it in the foreground.

You can try to:
1. In your Windows Explorer, Please select Network and refresh

2. Please turn off the apps on your PC and mobile device that might be communicating with each other wirelessly now.
3. Restart WiFi+Transfer. Restart your PC.

If the mobile device is still not listed, you also can manually map your device.
Please follow the steps listed at https://neroknowhow.com/2019/04/08/how-to-map-my-mobile-as-a-network-drive-manually/

Nero KnowHow 00193

How to map my mobile as a network drive manually?

After you turned on “WiFi+Transfer*” on your mobile device, you are able to map this mobile device as a network drive on your computer.
You can map network drive manually by following these steps:
1. Keep WiFi+Transfer turned on
2. Open Windows Explorer at your PC. Go to ‘Network ‘ and pop-up right-click menu
3. Select ‘ Map Network drive … ‘

4. Enter the URL listed in WiFi+Transfer in the ‘ Map Network Drive ‘ dialog.

If you want the system to automatically re-connect your phone every time, please enable the ‘ Reconnect at sign-in ‘ option
5. At this moment, you need to allow the access of this PC in the ‘WiFi+Transfer’ of your mobile device
6. Once you agree, you will see your mobile device has been successfully mapped.

WiFi+Transfer*: WiFi+Transfer iOS v.1.2.5 and higher, WiFi+Transfer Android v. 1.3.6 and higher

Nero KnowHow 00192