How can I get the latest updates for my Nero Products?

Available products: Nero Platinum Suite yearly license, Nero Platinum Suite 2021, Other Nero 2021 products


Checking for Online Updates will get the updates for

  1. The basic components, free applications or Content Packages.
  2. The applications in the product which are selected in the Nero Account -> My product page.

Let’s say you have Nero Platinum Suite and Nero Platinum 2021 available in your Nero Account, and select Nero Platinum 2021 as the default product. Then only the updates for applications in Nero Platinum 2021 will be listed in the Updates screen. If you switch to Nero Platinum as the default product, then only the updates for applications in Nero Platinum will be listed in the Updates Screen.


After the check, a number badge will be shown next to “Updates” in the left menu bar.

Badge Number

To update the Install & Online Update configuration, click “Apply” in the Options screen for the updated configurations to take effect.

For installing or updating, the applications need to run in administrator mode, so a UAC dialog will pop up to get permission while the installation is in progress.





How to configure Install and Online Update

In the Options screen under section “Install & Online Update”, it is possible to set the Install and Update configurations.


Install location for Nero Products The root folder in which Nero Start will install all Nero products or applications.

·         Change the install location setting will only apply to the next installation or update.

·         The space size of the target drive for installations should exceed 5GB or more available space.

Temporary files The folder used to store the temp downloaded files. Click the button “Delete” to remove the whole folder and files .

·         The space size of the drive for storing temporary files should exceed 5GB or more available space

Online Update Online update policy for Nero Products.

Click the button “Check for updates” to skip the current modification in Option screen and open the Updates screen to check the latest updates for all available application in the selected product.

–          Download updates but let me choose whether to install them (recommended) While Nero Start launches, check and download the latest updates for the selected product. After the installer packages have been downloaded, a notification will appear. Click the notification to continue with the installation.
–          Check for update but let me choose whether to download and install them While Nero Start launches, only check if there are updates for the selected product. The badge number will update at the same time.
–          Never check for updates (not recommended) Never check updates for the selected product any more.




How to Install or Update applications in the Updates screen

When the auto update check for the Nero Application is set, every time Nero Start launches, the application will check if there are any updates for the selected product. In addition, you can check manually in the Updates screen.

Check for Updates

Below screen means all applications are updated to the latest version.


If there are updates for the selected product available, or there are applications available for the selected product but not installed yet, they will all be listed in the Updates screen. The difference is if the application is available but not installed yet the button will show “Install”, and if the application exists  but needs to be updated, the button will say “Update”.


Click the button “Install” or “Update” to start to download the select application, then install it. Also a progress bar will indicate the whole process.

At the same time, the downloading can be canceled by clicking the button “X”. While the application installing/updating begins, the whole process cannot be canceled any more.


You can also click the button “Update all” in the top-right to update all available applications to the latest version.


While the Nero application updating begins, you can leave the Updates screen. Nero Start will handle the whole process in the background, and you will be notified upon all successful installations.

Update Notification

If you exit Nero Start while the application is still updating, a warning dialog will pop up. Exiting Nero Start will cancel all application updating. You can restart the update process when launching Nero Start again by clicking “Update all”. 



If an application update has failed, you can click “Try again” to try to download and install the application again. In most cases it will fix the issue. If the issue still exists, click the button “Send ticket” to create a support ticket and our engineers will check and fix the issue.

Failed NeroStart



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Why does Nero Start show the “Repair Nero Product” screen and how to continue?

Sometimes, Nero Start will show the “Repair Nero Product” screen. This means Nero Start detected some damaged files or configurations that prevent Nero products from working correctly.

Please make sure the network is available, then click “Repair now”. Nero Start will try to repair the damaged files. After the repair process is finished, you can open the Updates screen to check if there are updates available for the applications.

Repair Repairing InstallingNeroCommon


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Update History for Nero Start


This update contains some improvements and bug fixes to continuously improve the quality:

  • Better compatibility – Nero Start has improved the download behavior when the network is poor.
  • Nero Start now is better compatible with Nero standalone products.
  • We have fixed some application update issues related to special characters in the installation path.
  • Better support Nero TuneItUp.
  • Now, in the ‘Search’ view, you can easily find what Nero AI can help you and easily jump to according application.



  • [NEW]Available to uninstall the application from the right-click menu.
  • Fix several issues in updating applications.
  • Fix issue for VIP Store.

Right-Context Menu





  • 2020 Q3 release.
  • [NEW]VIP Store is available for Nero Platinum Suite – 1-year license. In VIP store exclusive discounts is available.
  • [NEW]Nero TuneItUp PRO is available for Nero Platinum Suite – 1-year license. Download, install and unlock it!
  • Fix issues to improve the software stability.




  • [NEW]New Updates Center to install and Update Nero products.
  • [NEW]New designed Options screen in Nero Start.
  • [NEW]It is available to select one Nero product from all products in my Nero Account and show in on the Start screen.
  • Improved notifications in Nero Start.
  • Fix issues to improve the software stability.




  • [NEW] You can get Nero products from Windows Store now. Open “Extra” screen, find Nero in Windows Store.


  • Fix issue to improve the application’s stability.

I am not a Nero Platinum 2019 subscription user, what should I do If I do not have a Nero Account after Online Update in 2020 Q1?

Recently, Nero Start supplied an online update for Nero 2019, Nero Platinum Suite and Nero 2020 products. After the online update, Nero 2019 users can also benefit from some of the advantages that Nero 2020 users like using the AI Photo Tagger and logging in to the Nero Account to manage all Nero products.

These are the steps for a non-subscription user to get access to the latest Nero Start, even without a Nero Account.

Use Nero Start without Nero Account Sign-in

During the 1st time launch of Nero Start, the application will help you to configure your software with the Nero Account. If the software detects that you are not a Nero Platinum 2019 Subscription user, an additional entry point will appear in the bottom of the screen. Click the link to skip the registration process.


Everything works the same as in the previous Nero Start. Each Nero application has a startup button that will start up the application by clicking it. You can also switch buttons to search use cases of Nero applications, Nero Mobile apps, or preview video with Movie Themes.


If you would like to create a Nero Account later, you can register by clicking on the “account” button in the top right corner.



Use Nero Start with Nero Account

While in the Nero Start startup wizard, you can also create a Nero Account. Input an email address and the Nero Account System will check if it is a valid account already exists and allow to sign in or guide you to register a new account.

After entering the password which was sent to your email address via the Nero Account System, you can finish creating a new Nero Account.


In next screen, you can enter the Activation Code to unlock your other Nero Products, for example Nero Platinum 2020, Nero Burning ROM 2020. If you do not have any valid Activation Code, just click the “Skip for now” to skip this step. Without any Activation Code, you still can use your own Nero 2019 products as usual.


The activation code is not the same as Nero Serial Number which you got for Nero 2019 products. Entering any serial number will produce an error message.


You are also able to click the link to purchase a full version copy of Nero Platinum Suite.


Also for Nero Platinum 2019 subscription users, after signing into the Nero Account, an In-App notification will help you to upgrade the product to the latest Nero Platinum Suite, that always supplies the newest features, product improvements, quality improvements and bugs fix. (The Nero Account for Nero Platinum 2019 Subscription users was already created while ordering the product in Nero Online Shop. It is the same email address used to receive the delivery information of the purchase.)

Visit the below FAQs to get more information about Nero Account and Nero Start.


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I am a Nero Platinum Suite (Nero Platinum 2019 Subscription) user, how can I upgrade to the latest Nero Platinum Suite?

If you own a valid Nero Platinum 2019 Subscription, you are eligible to get the latest Nero Platinum Suite applications.

Option 1: Directly download the latest Nero Platinum Suite installer from

1. Go to the website, and navigate to the download page.



2. In the download page, click the download button under the product “Nero Platinum Suite”, Enter your email and download the latest Nero Platinum Suite installer.



3. After downloading the Nero Platinum Suite installer successfully, you can run the installer to finish the upgrade.



4. After the whole installation is finished, launch Nero Start, and sign in to your Nero Account to unlock the upgrades. For detailed information on how to sign in, please refer to the FAQ “How do I create a Nero Account?” and “What is a Nero Account? What can I do with my Nero Account?”.



Option 2: Upgrade to the latest Nero Platinum Suite from Nero Start

1. Update Nero Start to the latest version (this version supports the Nero Account).


If you enable auto updates for Nero Products during installation, Nero Start will auto update to the latest version or notify you whenever a new update is available. If you disable the auto update for Nero products, you can check manually if there is any update for your Nero Products

After updating to the latest Nero Start, you can sign in to your Nero Account, and get the latest information and support from Nero. However,  you can continue to use your own Nero Platinum 2019 Subscription applications without signing in to your Nero Account


2. Launch Nero Start, sign in to your Nero Account to unlock the upgrades. If you already are a Nero Platinum Suite (Nero Platinum 2019 Subscription User), the email address used to order the product online is your Nero Account. If you are not sure about the password of the account, just click the link “Request password again” to resend the password to unlock the account.


For more detailed information, please refer to the FAQ


3. After your account is unlocked, you will see the Start screen. At the same time, if the software detects that a new version of Nero Platinum Suite is available, Nero Start will inform you. Click the button “Yes” to start downloading the latest version.


The latest upgrades and update checks are only available to you after signing in to your Nero Account .


4. After the download, launch the installer to install/upgrade your subscription.



5. After the installation is finished, restart Nero Start to enjoy your product.

9_Successfully upgrade to Nero Platinum 365



If you are not sure about the details of your Nero Account, Activation Code, please refer to the below FAQs:


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