How can I fix the audio track problem in Nero MKV Converter?

When adding some MKV video files to Nero MKV Converter, you may see an error message about ‘Audio track not supported by your system’ as the screenshot below.
Audio not support

Generally, if you play such video files in the system players (Windows Media Player, Movies & TV), they are also no sound. This means that your system lacks some audio decoders. Most of cases, these video files include some object-oriented audio formats.

Don’t worry, let’s dig out the problem and fix it step by step:

    • We need to find out what audio is included in your video file.
      1. Please open this video file in some ‘media info’ application to check the detail information. If you don’t know what app you should use, I recommend to use ‘MediaInfo’. You can download and install ‘MediaInfo’ from here.
      2. Please check audio codec information of this video file. You can switch to Tree or HTML video mode, if you would like to see detail information clearly.

 

    • Let’s find if there is any extension available in Microsoft Store.
      1. Search this audio codec in Microsoft Store to find if there is any extension available.
      2. Install the package if you found the extension.
      3. Play the video files in system players.
      4. If the video files get sound in system players now, then it means the audio issue is fixed.

Now there will be no problem to convert such video files in Nero MKV Converter.

Do Nero Video and Nero Recode support exporting AVC 2K files?

Available Products: Nero Platinum Suite, Nero Platinum Suite 2021, Nero Video 2021, Nero Recode 2021

 

The answer is “Yes”.

 

Nero Video

In the new generation of Nero Video, we added 4 AVC 2K resolution support into the profile “AVC Ultra HD (4K)”. Select 2K resolution to export AVC 2K files.

Nero Video

Nero Recode

In the new generation of Nero Recode, in the profile “AVC Ultra HD (4K)” you can also find 4 AVC 2K resolutions. Select 2K resolution to export AVC 2K files.

Nero Recode

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How can I covert and export AVC 4K Video in Nero Recode?

This cool feature is only available for subscribers

In addition to more profiles for Tablets, Smartphones and Home Entertainment systems, the 2020 Spring Release also contains 4K video – “AVC Ultra HD (4K)” export support.

12_AVC_4K_Profile

 

After you add some video files into Nero Recode, select and activate the profile “AVC Ultra HD (4K)” under the category “Video files”. The output file will be AVC Ultra HD (4K). You can also click the button “Edit Settings”, in the pop up profile setting dialog, and select any type of resolution you prefer.

ChangeResolution

 

Click here to try to convert to 4K video files in your Nero Platinum Suite.

 

 

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Does ‘Nero Recode’ support latest device profiles?

‘Nero Recode’ is an easy to use application, which supports transcoding various media source file formats to a variety of target video formats, so that you can playback your trans-coded media files on compatible devices.

A comfortable function in ‘Nero Recode’ is supplying many predefined device profiles in different device categories, so that you can select the proper device profile, and trans-code all the media files for your device, easily.

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Many users always ask us “Has the new ‘Nero Recode’ added device profiles for the latest popular smartphones and tablets?”

The answer is “Yes”. About every half year, ‘Nero Recode’ will update its list of supported device profiles with latest popular smartphone and tablet devices.

NR device profiles

From ‘Nero Recode’ 2019, you do not only benefit from profiles for smartphone and tablet devices, but also have the option to select disc compatible profiles to trans-code to fully video disc compliant files. This is very beneficial if you want to use disc compatible files in your editing or authoring project in ‘Nero Video’. For detailed information on this check Nero KnowHow 00131.

Disc Compatible

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Can I convert video files to be fully compatible to disc formats like DVD or BD?

Starting with Nero 2019, in ‘Nero Recode’ you have the option to select disc compatible profiles to trans-code your files.

This is very beneficial, if you want to use disc compatible files in your editing or authoring project in ‘Nero Video’.

Imagine you want to edit quite a number of 4K source footage files and burn your project to a Blu-ray Disc.  With ‘Nero Recode’ you can improve your ‘Nero Video’ editing and burning speed drastically now, when you just trans-code your files from 4 K to a Blu-ray Disc compatible profile, initially. ‘Nero Video’ is fully ‘SmartEncoding’ enabled, so it will benefit from importing, editing and burning disc compatible files.

Just use ‘Nero Recode’ in the regular way and select the new profile ‘Disc compatible …’.

Disc compatible_1

Click ‘ok’, and on the home screen click ‘Start encoding’. When the encoding is finished, Nero Recode will show a ‘more’ button. Click it to select between handing over your encoded files to a ‘Nero Video’ editing or a disc authoring project.

‘Nero Video’ will open your project in the disc compatible format that you selected in ‘Nero Recode’, before. This is very convenient.

The same process applies if you select a DVD compatible profile in ‘Nero Recode’.

select handover to NV_final draft

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