What should I do if the app tells me that Nero AI Photo Tagger is not available?

If you experience this problem, it is basically caused by two main reasons:

Nero AI Photo Tagger is not allowed for your product.
Nero AI Photo Tagger is not able to get its status correctly.

We suggest you start “Nero Start” to double check your product status. You are likely to encounter below scenarios in Nero Start:

You are not signed in. Please sign in and then you are able to run Nero AI Photo Tagger correctly.

You are using a Trial version and it is expired. Please active your official product or purchase a version.

Some files or configurations of your product have been changed and need to be repaired. Please follow the steps in Nero Start to repair them.

Regarding ‘Repair Nero Product’, you can find more detail at:

Why does Nero Start show the “Repair Nero Product” screen and how to continue?

If your product does include Nero AI Photo Tagger and still cannot start the application smoothly according to the instructions in this FAQ, please contact our customer service for help: feedback@nero.com.

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Do Nero Video and Nero Recode support exporting AVC 2K files?

Available Products: Nero Platinum Suite, Nero Platinum Suite 2021, Nero Video 2021, Nero Recode 2021

The answer is “Yes”.

Nero Video

In the new generation of Nero Video, we added 4 AVC 2K resolution support into the profile “AVC Ultra HD (4K)”. Select 2K resolution to export AVC 2K files.

Nero Recode

In the new generation of Nero Recode, in the profile “AVC Ultra HD (4K)” you can also find 4 AVC 2K resolutions. Select 2K resolution to export AVC 2K files.

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Trial now

How to get Nero products via installer

How to get available products via Installer & Nero Start

Launch the latest installer, and click the button “Install Now”. The installer willbegin to download and install the latest applications.

Based on different product definition and installation configurations, some products will download and install all available applications, but some products will only download and install Nero Start and the necessary components. The application download & installation will continue in the Nero Start Updates after the product has been unlocked.

Nero Start will be started after the whole installation is finished.

1st

After signing in/registering with your Nero Account, the product will be available. Check the “Download and install all available applications” option to check if there are any updates available

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Start

If only Nero Start and the basic components are installed, the application buttons will be grayed out. You can install or update the applications from the Updates screen.

Core

Updates

How to get available products via the Legacy Stub Installer

Start the Stub Installer, and the application will check, download and install all available applications.

stub1

stub2

Nero Start will start after the whole installation is finished.

1st

After signing in/registering with your Nero Account, the product will be available. Check the “Download and install all available applications” option to check if there are any updates available

success

Start

How to re-Install Nero 2020 products via Legacy Stub Installer

Start the Stub Installer, and the application will check, download and install all available applications.

stub1 stub2

Nero Start will start after the whole installation is finished.

1st

After signing in to your Nero Account, Nero Start will pop up a dialog and ask you to activate a new Nero product via activation code or to install existing own products. Selecting “Nero Platinum 2020” will trigger a download in the Updates screen. At the same time, the default product will also change to Nero Platinum 2020.

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If you cancel the selection in the previous pop up dialog, it is also possible to find and download Nero 2020 under “My products”.

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How can Nero Video export or package media files which are used in the project?

Available Products: Nero Platinum Suite, Nero Platinum Suite 2021, Nero Video 2021

While using Nero Video to create your own movie, Nero Video can import your own media files like Video, Music or Pictures from different folders or different devices like TV or Camera. At the same time, all media files can be managed in the “My Media” palette.

Sometimes, if you want to consolidate your media files in your disks, or edit the Nero Video project in another PC, you have to

Manually check and copy all used files in the Nero Video project to a specific folder.
Copy or save the Nero Video project to the specific folder again.
It is possible that you have to fix the Nero Video project file issue first before opening the project again. If certain files cannot be set correctly, these files and related applied effects will be removed.

Nero Video 2021 now supports exporting or packaging the project file and used media assets.

Once you have finished video editing and click “Save”, you can “Save project file and assets” by clicking the button “Save As …”.

Then the Windows folder selection dialog pops up, and you can select the folder which you want to export or package the whole folder. You can even select a removable device or network drive.

Folder

Depending on the number of the files you need to export and package, the whole export process will take some time. After the process is finished, you can open the folder to check the exported project and files.

Finish

Other info: Nero Video will create a folder with the project name and the date info.

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Why does Nero Start show the “Repair Nero Product” screen and how to continue?

Sometimes, Nero Start will show the “Repair Nero Product” screen. This means Nero Start detected some damaged files or configurations that prevent Nero products from working correctly.

Please make sure the network is available, then click “Repair now”. Nero Start will try to repair the damaged files. After the repair process is finished, you can open the Updates screen to check if there are updates available for the applications.

Repair

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