Release Notes for Nero Platinum 2020 – 2021 Q2

We always improve our product based on your feedback and suggestions continually.

16th July, 2021

Nero BackItUp

  • This update includes the fixes of Google Drive backup issue.

Nero MediaHome

  • This update includes some bug fixes to improve the app stability.

Nero Video and other applications

  • This update includes some regular bug fixes and minor improvements.

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Nero KnowHow 00237

What is Nero Score?

WHAT IS NERO SCORE?

Nero Score is a free tool which measures your processor’s (CPU) multi-core power and is pushing your graphics card (GPU) to it’s maximum limit with real world multimedia use cases.

Score_High end

Nero Score is used by journalists to review hardware, hardware manufacturers to optimize their latest products, as well as computer owners to evaluate their individual system to make purchase decisions.

WHAT KIND OF BENCHMARKS ARE INCLUDED IN NERO SCORE?

The initial version of Nero Score includes an CPU AI benchmark and measures how many pictures per second can be processed with artificial intelligence on the given CPU. So this in not about training an model, but actually applying a trained model on data (called inference). The outcome of this test will let you compare how different CPUs score in this domain. The result can be 1:1 matched with CPU-based AI inference solution, like e.g. Nero AI Photo Tagger. The data set for this test includes 50 pictures that will be inferred 3 times each. The format and size of the pictures doesn’t matter for this test as the AI inference only needs an input of 299×299 pixels in size anyway.

WHAT KIND OF TESTS WILL BE NEXT IN NERO SCORE?

The roadmap for Nero Score foresees an extension into further multi-media related use cases utilizing CPU and multiple GPUs e.g. video encoding, 3D rendering.

HOW IS THE SCORE CALCULATED?

Nero is fully transparency on the calculation of the actual score. Each of the tests executed within Nero Score will generate a score of it’s own. For example: The CPU AI benchmark measures how many pictures are processed per second. This number is multiplied by a factor of 25 to generate the score for this specific test. So there is a 1:1 relation between the score and the performance of the CPU for the given task. A PC with twice the score will be twice as fast.

As soon as there are more tests a total score will be calculated from the single results and the simple formula for this calculation will be made transparent, too. Over time there might be changes on how the score is calculated, those will be called out and documented with revisions to ensure that results are always reproducible and comparable.

HOW CAN I CHECK MORE REAL-WORLD PERFORMANCE DATA?

score.nero.com will list all performance data which submitted by customers. Try Nero Score on your PC now, to see how your PC performs.

HOW CAN I GET NERO SCORE?

Download Nero Score from Nero Lab

WHAT SHOULD BE CONSIDERED BEFORE/WHILE RUNNING A TEST?

  • Laptops should be connected to a power supply.
  • The high performance power plan should be selected on any device.
  • All open applications should be closed.
  • No user activity should be done in the foreground.
  • Background activity should be avoided e.g. no virus scans, software update downloads, cloud uploads.

WHICH KIND OF PLATFORMS ARE SUPPORTED BY NERO SCORE?

At the moment Nero Score is supporting Windows 10 64-Bit exclusively.

ARE THERE COMMAND LINE OPTIONS AVAILABLE?

Yes, for example “C:\Program Files (x86)\Nero\Nero Apps\Nero Score\NeroScore.exe” runtimes:50 stoptime:3 logfile:1 will executed the current test 50 times with a pause of 3 seconds in between and create a log file in %temp%\NeroScore (so inside he current users system temp folder).

  • runtimes: number of times the test should be run
  • stoptime: time between the runs in seconds
  • logfile: defines if a log file should be generated 1 = yes / 0 = no
  • logfilepath: alternative path for the log file e.g. “E:” or “D:\Score”
  • autoexit: defines if the application should exit after all tests are done 1 =yes / 0 = no
  • language: use any of the above 4 letter codes to define the application language manually (e.g. es-ES)
  • exepath: runs a specific application on exit (e.g. “C:\WINDOWS\system32\notepad.exe”)

Nero KnowHow 00235

How can I fix the audio track problem in Nero MKV Converter?

When adding some MKV video files to Nero MKV Converter, you may see an error message about ‘Audio track not supported by your system’ as the screenshot below.
Audio not support

Generally, if you play such video files in the system players (Windows Media Player, Movies & TV), they are also no sound. This means that your system lacks some audio decoders. Most of cases, these video files include some object-oriented audio formats.

Don’t worry, let’s dig out the problem and fix it step by step:

    • We need to find out what audio is included in your video file.
      1. Please open this video file in some ‘media info’ application to check the detail information. If you don’t know what app you should use, I recommend to use ‘MediaInfo’. You can download and install ‘MediaInfo’ from here.
      2. Please check audio codec information of this video file. You can switch to Tree or HTML video mode, if you would like to see detail information clearly.

 

    • Let’s find if there is any extension available in Microsoft Store.
      1. Search this audio codec in Microsoft Store to find if there is any extension available.
      2. Install the package if you found the extension.
      3. Play the video files in system players.
      4. If the video files get sound in system players now, then it means the audio issue is fixed.

Now there will be no problem to convert such video files in Nero MKV Converter.

Nero KnowHow 00234

Release Notes – Nero USBxCOPY

2022-02-16 24.0.1.15

  • [Improvement] Improve the checksum performance.
  • [Bug fixes] Fix cannot start when copying Raspberry Pi OS from network path issue. This update also includes some UI improvements.

2021-10-13 24.0.1.4

  • [New Feature] Now, from v.24.x, you can write ISO images (e.g. operating system images) to multiple USB drives with one click
  • [Improvement] Improved user interface and better usability

2021-4-27 3.0.1.46

  • [Bug fixes] This update includes some localization improvement.

2021-4-06 3.0.1.42

  • [Improvement] A new small tool has been added to Nero USBxCOPY, which can help you uninstall unnecessary USB devices to speed up the device connection.

2021-3-25 3.0.1.34

  • [Improvement] Better stability: We have improved the success rate of formatting a large number of USB sticks.
  • [Improvement] To have better security, now you have an option to full format the USB sticks completely before copying.

2021-3-2 3.0.1.30

  • [New Feature] Regardless the format of the Raspberry Pi OS files, now just add them into Nero USBxCOPY to start creating the system SD cards or USB sticks, Nero USBxCOPY will help you handle all of this!
  • [Improvement] If turned on auto-save option, the zoom level and source path also will be remembered.
  • [Improvement] As usual, this update also include some bug fixes

2021-1-29 3.0.1.23

  • [New Feature] Now via Nero USBxCOPY, you are able to create Raspberry Pi OS to multiple SD cards.
  • [Improvement] Now with the on or off option, you can automatically save or not save the last settings.
  • [Improvement] This update also includes some UI improvement.

2020-12-21 3.0.0.30

  • [NEW] In order to better protect your data, now USBxCOPY supports ‘secure delete’. It will completely remove sensitive data from your USB sticks by overwriting it.
  • This update also includes some UI improvement

2020-11-03 3.0.0.23

  • Nero USBxCOPY is the professional USB Copy-Tool which helps you to copy your data on multiple USB devices at once.
  • [NEW] Completely new UI design.
  • [NEW] Now you can zoom the UI to see more jobs in one screen.

2020-8-13 3.0.0.18

  • Updated UI

 

2020-4-7 3.0.0.10

  • Add Reload Devices menu
  • Add Cancel button for each USB stick to cancel the copy
  • General bug fixes

2019-10-18 3.0.0.7

  • Update string translation

2019-7-25 3.0.0.1

  • Fixed a license issue

2019-7-12 3.0.0.0
• Add Nero License
• Get the default language from NCC

2019-5-16 2.3.0.5
• Update string translation

2019-5-10 2.3.0.4
• Modify main color
• Add ‘Language’ option in the menu bar

2019-3-19 2.3.0.3
• Update product name
• Fix a language loading issue

2019-2-19 2.2.1.0
• Fix some translation issues.

2019-2-15 2.2.0.0
• We got a new name & icon
• Add the ability to edit feedback
• General bug fixes

2019-1-29 2.1.3.0
• Reorganize layout of device list. Mo more text clipping

2019-1-28 2.1.2.0
• Align system language behavior with NCC
• Update MUI translations

2019-1-25 2.1.0.0
• Update MUI translations
• Fix an issue that cause some text get clipped

2019-1-22 2.0.0.0
• Add MUI support

2018-12-11 1.9.18.0
• Fix an issue that the section of USB-Stick Data shows out of date information after reset folder

2018-12-10 1.9.17.0
• Fix an issue that free space is incorrectly calculated
• Add actual time consumption for copy and verify
• Performance improvements

2018-12-6 1.9.16.1
• Add OS Info for feedback

2018-12-5 1.9.16.0
• Fix an issue that USB sticks are removed altogether if automatic eject is checked
• Fix an issue that finished size of copy time estimation is not reset in each batch
• Add verify time estimation

2018-12-3 1.9.15.0
• Add time statistic for invididual usb stick

2018-11-30 1.9.14.1
• Add prompt when volume label limition is likely exceeded.

2018-11-30 1.9.14.0
• Ignore devices with unknown file systems (empty card readers etc)

2018-11-29 1.9.13.0
• Fix an issue that cause MultiCopy to crash when inserting a USB stick
• Error message is now more user friendly

2018-11-27 1.9.12.0
• Fix an issue that cause MultiCopy to crash when perform a operation without copy files

2018-11-23 1.9.11.0
• Remove capped window size, improveing user experience on smaller screen
• Add copy time estimate.

2018-11-21 1.9.10.0
• Upload screenshot when sending feedbacks
• Fix a issue that the option of whether upload log is not respected

2018-11-20 1.9.9.0
• Upload log file as optional attachment when sending feedbacks
• Add recommanded USB-Hub

2018-11-19 1.9.8.0
• Update text strings

2018-11-15 1.9.7.0
• UI tweaks
• Fix an issue that after delete log folder, view log command does nothing.
• Fix an issue that when posting feedback with empty content, a error dialog appears

2018-11-14 1.9.5.0
• Add NERO logo
• Add new menu entries:
• System Requirements
• Delete log
• Release notes

2018-11-13 1.9.4.0
• Show checksum of files on disk.

2018-11-12 1.9.2.0
• Add File-System compatibility matrix

2018-11-9 1.9.1.0
• Show average R/W speed
• Show checksum for individual files

2018-11-8 1.9.0.0
• Add support for USB sticks without a file system.(but a volume is still required.)
• Add view log and market menu
• UI Tewak

2018-11-7 1.8.3.0
• Fix an issue that, disk info is not updated if only format is checked.
• Show more detailed context when error occurs

2018-11-6 1.8.2.0
• UI Tweak
• Fix an issue that, when ‘Automatically Eject’ is checked, disk info is not updated.
• Add a loading indicator when calculating checksums

2018-11-5 1.8.0.0
• Add exFAT format
• Display read speed
• Display overall phrase (format,copy,verify and safe to remove)

2018-11-1 1.7.0.0
• Show Copy speed
• Show USB Ports(sometimes wrong)

2018-10-29 1.6.0.0
• Add the option to eject USB drive after operation finished

2018-10-26 1.5.2.0
• Fix an issue that drive will be format regardless of options specified.
• Fix an issue that device list flicker when plug in/out device

2018-10-26 1.5.1.0
• Fix an issue that sometimes large files are partial copied

2018-10-25 1.5.0.0
• Add DiskInfo
• Integrate hockeyAPP API with feedback
• Add license

2018-10-23 1.4.1.0
• Add skeleton for feedback and about
• Allow format without copy

2018-10-19 1.4.0.0
• Copy files based on the ‘Root folder’ model Files and folders under root folder are copied to USB-Stick, preserving folder hierarchy.
• Add folder counts
• Replace CRC32 with SHA256

2018-10-19 1.3.4.0
• Add version number on UI

2018-10-18 1.3.0.0
• Add statistic
• View selected files in File explorer
• Verify file intregrity with CRC32

2018-10-17 1.2.0.0
• Add the ability to multi-select file. (Hold CTRL or SHIFT)
• Allow specify File System when formatting

2018-10-16 1.1.0.0
• Initial release

Nero KnowHow 00233

How to fix RAW preview issue in Nero DuplicateManager Photo?

You may experience an empty preview for some RAW files. They are probably damaged or not supported by your system. You can double confirm this with the system Photos app.error
If it is because the system problem, installing RAW Image Extension may resolve your problem. Windows 10 has built-in support for RAW image from its 2019 update. You just need to install an extension from the Store.

Windows 10: Install the RAW Images Extension
To install and use the RAW Image Extension, you must be using the Windows 10 May 2019 Update (version 1903 or later). If you’re unable to install the extension, you will have to install the update from the Settings app or download it manually from Microsoft’s website.

The codec for this free extension is brought to you by the people at libraw.org and doesn’t support every format of RAW images yet. To see if yours are compatible with this extension, check out the project’s website for an up-to-date list of supported cameras. The RAW Image Extension enables viewing images in Nero DuplicateManager Photo and the Photos app as well as thumbnails and previews. You also can open a RAW file’s properties window to see the metadata.

Head to the Microsoft Store and search for “Raw Images Extension,” or go directly to the Raw Image Extension page. Click “Get” to install it.
get

Now click “Install” to install the extension.
Install

After the extension downloads and installs, close the Store and navigate to the folder with your RAW images. Thumbnails instantly generate inside of File Explorer.
thumbnail
Double-click on the image, click “Photos,” then click “OK.” Your RAW image will now open directly in the Photos app now.

Start Nero DuplicateManger Photo
Now please start Nero DuplicateManager Photo and run detection for the RAW files again. Nero DuplicateManager Photo also will list thumbnail and preview correctly.
NDM_thumbnail
NDM_Preview

Nero KnowHow 00232