Do I have options for my ‘OneDrive’ and ‘Google Drive’ backup done with Nero BackItUp?

When using Nero BackItUp with your OneDrive or Google Drive account, you might find it useful to understand some basic options you have, and understand issues you might run into.

1. Online Backup is interrupted 

Nero BackItUp will provide some reasons in the left panel in case the backup is not complete or cannot be completed. This might be due to the fact the network is disconnected or there is not enough space on the online storage space to complete the backup.

2. Manually change Online Backup Options 

If you you clicked “Edit” in the pop up menu to manually change the backup source or other options for backup, but it does not work, please note that this is only functional when the backup job is not running.

3. Check your Online Backup Jobs

When you select “Browse Backup Online” in the left panel or “Browse Target” in the job pop-up menu, Nero BackItUp will open the default browser of Microsoft OneDrive or Google Drive to let you check.

4. Avoid duplicated Syncing in Microsoft OneDrive

If your PC already has installed Microsoft OneDrive Client, and in there you have enabled “sync all OneDrive folders to local PC”, then you will find that the backup data will be synced to your PC again. This is not necessary and will eat up your disk space.

In this case, please open Microsoft OneDrive client, select the “Account” tab, click “Choose Folders”, uncheck the folder “Nero BackItUp”, then click “OK”. Afterwards the backup data will not sync to your local PC twice.

5

5. Avoid duplicated Syncing in Google Drive

If your PC already has installed latest Google Drive client “Backup and Sync”, and in the application settings “Sync everything in My Drive” is enabled , the backup data will be synced to your PC again.

In this case, please open the Google Drive tab in the preference of “Backup and Sync”. First select “Sync only these folders”, then uncheck the folder “Nero BackItUp” under the root folder, and click “OK” to apply the modifications. Afterwards the backup data will not sync to your local PC twice.

6

Nero KnowHow 00130

 

Can I backup via ‘OneDrive’ with Nero BackItUp?

Are you worried that your important files could get lost or might be unusable on your local PC due to hard disk errors, or hazardous events like storm or fire? Do you want to schedule backups of several folders or files in different locations, or want to restore files from your online storage to the local PC?

From version 2019 Nero BackItUp supports to backup and restore via Microsoft OneDrive online storage. The new online copy feature, will easily backup your local files to Microsoft OneDrive or restore from Microsoft OneDrive.

This FAQ deals with the OneDrive online backup feature. For the restore feature, please check Nero KnowHow 00129.

Backup to Microsoft OneDrive works similar to the existing backup job process.

  1. Select a backup job type for the backup job

Open Nero BackItUp main screen. If you have never created a backup job, click the big green button “Back up Now”. If you have already had backup jobs, then click the button “Add backup” at the top-right, and start to create a new backup job.

1

2

Select “Online Copy”, in the pop-up menu. It will show the online storage account to which you are currently logged in. You can also login to a new account via “Add Online Storage”.

3

For the time being, Nero BackItUp supports the two most prominent online storage services: Microsoft OneDrive and Google Drive.

1

Click the button “OneDrive” to select Microsoft OneDrive as the backup target.

  1. Login and accept the related request for permission

In the pop-up dialog, please input your Microsoft OneDrive account login and password.

2

After having logged in successfully, you will see a request for permission, which you need to approve by clicking on the “Yes” button.

3

Via this approval, you give permission to three cases, shown below in detail.

a) Have full access to all files you have access to

Nero BackItUp needs to get approval to access your OneDrive account for uploading or downloading files. Nero BackItUp will NOT modify any existing data you uploaded by any other Microsoft OneDrive client. The application will create a new folder named “Nero BackItUp” under the root of OneDrive storage. All backup data will be uploaded to this folder.

b) Access your info any time

Nero BackItUp needs this permission as an application to support scheduled backups, which are working in the background. This is also needed for uploading big files that take a longer time for uploading. With this permission, the whole backup process in Nero BackItUp will not be interrupted, even in the case a OneDrive access authorization would be out of date while the backup is being carried out (for this case there is no  waiting and no extra account/password input needed).

c) Read your profile

Nero BackItUp needs to read your profile information. Afterwards, Nero BackItUp will access your Microsoft OneDrive account.

Once this is done, Nero BackItUp will switch back to the “Backup Task” screen. Your account info, and storage information will be shown in the screen.

4

  1. Select your backup source for the backup job

Click “Next” and you can select your backup source for the backup job.Nero BackItUp provides two types of backup source selection: Automatic Selection and Customize Selection.

In Automatic Selection mode, Nero BackItUp will quickly scan your PC, and auto-select the folders based on the media types, that you can select via the four selection boxes. After the scan is done, Nero BackItUp will calculate the total number of files and folders, and at the same time calculate the total file size. This type of selection mode is easier to use with higher efficiency for beginners, or for users who want to do a full backup.

9

If you want to customize your backup source, click on the “Customize Selection” link below, where you can manually select your backup source(s).10 (1)

  1. Change backup timing option for the backup job

After you have selected the backup source, click “Next” and change the timing option for the backup job.

11

You can enter a dedicated name for the backup job and can select between five different types of scheduled backups.

Tip!

If you want to make sure to always backup the latest files to Microsoft OneDrive, it is better to select “Continuously”.

  1. When everything is set, click the button “Back Up Now”. Nero BackItUp will switch back to the Home Screen, and the newly created job starts immediately.

5

Tip!

Nero BackItUp only supports backing up to or restore from one Microsoft OneDrive account at a time, but in fact you can create multiple backup jobs for one Microsoft OneDrive account. So if you have created several jobs for one OneDrive account, these will be processed sequentially.

If you want to backup to or restore from a different Microsoft OneDrive account, just click on the OneDrive button again. In the pop-up menu click “Log Out”, and the current login account will be disconnected. Then login to another Microsoft OneDrive account and repeat the above procedures.

Nero KnowHow 00127

What is new in Nero Platinum 2019?

NEW: ‘DriveSpan App’

Nero 2019 lets users easily merge and consolidate all of their media and data located on mobile devices, on external hard discs and storage drives, on a PC or within the cloud to one central storage location, e.g. a PC, an external hard disc or the cloud. Via DriveSpan App for iOS and Android users can now comfortably control and trigger the consolidation of all devices connected via the same WiFi network. When the consolidation is finished all data are clean, i.e. duplicate media and data are being identified within the consolidation process and will not be copied. Nero Suite 2019 users (Platinum/Standard) have access to the complete App version with all features enabled. The free version available in the App Stores is restricted for consolidation from mobile/cloud to cloud only. Users that want to include their PC and even their Mac into the consolidation can buy this feature via In-App-Purchase.

NEW: ‘Nero Start’

Via the brand new Nero Start application users of Nero 2019 will get going with their new product much more easily and achieve result even faster than before. The new user interface with completely updated design and workflows now includes animated buttons, which make the former next/previous page behavior superfluous, and also integrates a last used application function. Another highlight is ‘1-Click Video Story‘, that integrates into Nero QuickStart. Users simply drag & drop photos or videos into the drop zone and their files will load automatically with a pre-designed movie theme inside of Nero Video. Nero Start is available for all Nero Suite and standalone products and also includes access to Nero KnowHow PLUS.

NEW: ‘Nero KnowHow PLUS’ and ‘Live Guide’

Many Nero customers already know and utilize the Nero learning center ‘Nero KnowHow’. So far, the app was limited to Windows 10 and mobile users (iOS/Android). Starting with Nero 2019 any user can now benefit from the brand new ’Nero KnowHow PLUS‘ under Windows 7, 8, and 10 as a new PC application. A unique and very comfortably integrated feature is the new ‘Live Guide‘ which simply gives context sensitive help for the application in use and for the given use case via FAQ, manual page and video tutorial. This way, utilizing the Nero Suite becomes even more easy and intuitive. Customers can also send direct feedback to Nero within the given context.

NEW in Nero DuplicateManager Photo: Find & Remove ‘Similar Images’

Many users have a whole bunch of similar images sitting on their PC, be it due to photo editing, HDR series shots, resizing, format conversion, and more. It is so easy to get lost in one’s photo archive that has heaped up on the PC over years. This is where the brand new feature ‘find & remove similar images’ in Nero DuplicateManager Photo comes into place. The new function finds similar images and automatically sorts it into categories of similarity types: “Places, Series, Motive, Resized, Format, Other “. This way, users get a fast and comfortable overview of their similar images and can easily decide which ones to delete and which ones to keep. Getting their duplicate images and similar images cleaned up, users will gain more storage space on their PCs and at the same will have Nero MediaHome as their central media archive cleaned automatically, too.

NEW in Nero MediaHome: Access ‘OneDrive Files on Demand’

With Nero 2019 Nero MediaHome users can now access their ‘OneDrive online files on demand’ and have the option to individually download these, only when needed.  This way, they can save storage capacity on their PC while having photos, videos, movies, TV shows, and music available anytime via download in Nero MediaHome, and thanks to Nero MediaBrowser even in any other Nero application.

NEW in Nero Video: ‘Nero LifeThemes PRO’

The Platinum version of Nero 2019 comes with a complete new package of high-quality movie themes and videodisc menus, and additionally includes a brand new set of vertical video themes for editing, exporting, and sharing a 9:16 vertical video on the smartphone. The pack also includes high-quality royalty-free music, which can be used independently in any video project. The ‘Nero LifeThemes PRO’ templates consist of motives suiting the best moments of everybody’s life: Cities, Landscapes, Pets, Wild Animals, and Nostalgia themes.

NEW in Nero Video: ‘1-Click Video Story’

Nero Video in Nero 2019 now comes with a very comfortable new feature that helps creating polished movies and slideshows in a snap. Simply drag & drop photos and videos to the drop zone in Nero Video and select ‘1-Click Video Story’. All files will automatically be loaded into a pre-designed video project complete with intro and outro sequence, effects, captions and matching music. Simply preview the video project, export, and share it.

NEW in Nero Recode: Convert to ‘Disc-compatible Formats’

Now, Nero users can transcode non-compliant source video files to fully compatible videodisc file formats prior to importing them into videodisc projects (DVD-Video™, AVCHD, Blu-ray Disc™). After conversion, the files can be handed over to video editing or authoring projects in Nero Video. Thanks to this new pre-conversion function in Nero Recode the time needed for rendering and burning a videodisc in Nero Video can be drastically reduced by utilizing Nero SmartEncoding.  The new Disc-compatible profiles are also beneficial for users that want to utilize 4K source video for editing and exporting to Full HD or Blu-ray Discs™ but lack a more powerful editing system. When transcoding from 4K to Full HD before sending the video files to Nero Video, also lower performing systems will work more effectively.

NEW in Nero BackItUp: BackUp and Restore via the Cloud

Now, Nero users can do their online backups with ‘OneDrive’ and ‘Google Drive’ cloud storage. Actually, data can also be restored online, making backing up and restoring with Nero BackItUp independent of a special location.

Nero KnowHow 00151

New Online Update available for Nero Video and Nero Burning ROM in Nero 2018 Products!

This online update addresses issues in Nero Video and Nero Burning ROM in the different product versions of Nero 2018.

The online update supports the following Nero 2018 products:

Nero Platinum 2018
Nero Classic 2018
Nero Video 2018
Nero Burning ROM 2018

Please use the update function in ‘Nero ControlCenter’ > ‘Update’ > ‘Search for Updates’ > ‘Update now’.

Fixed Issues in Nero Video

  • Fixed issue where disc menus could not be played on some standalone BD-players
  • Fixed issue where the zoom in function for trimming in advanced mode timeline was not working as expected

Fixed Issues in Nero Burning ROM

  • Fixed issue where ‘Multisession’ with ‘Nero DiscSpan’ enabled produced errors during file verification and disc merge
  • Fixed issue where in some cases ripping and copying of Audio CDs was impossible due to missing artist information in the music database

Nero KnowHow 00152

How can I ‘Report Issues’ with ‘Nero KnowHow PLUS’ via ‘Live Guide’ and without ‘Live Guide’?

Case 1: If you own a Nero 2019 product (and further), and you are using one of the below mentioned applications, please follow the three steps as described.

  • Nero BackItUp
  • Nero Express
  • Nero Burning ROM
  • Nero Recode
  • Nero Video
  • Nero DuplicateManager Photo
  • Nero MediaHome
  1. Keep the respective Nero application open in the window, mode, or task in which the issue occurred and switch on ‘Live Guide’. ‘Live Guide’ will show the context path at the bottom. Click on ‘Report Issue’ in the header top right
  2. Insert your mail address and your issue and click send
  3. ‘Nero KnowHow PLUS’ will indicate that the message was sent successfully

2019_LiveGuide_1

Case 2: If you own a Nero 2019 product (and further), and you are just using a different than the the above mentioned applications, please follow the three steps as described below.

  1. Open ‘Nero KnowHow PLUS’ and click on ‘Report Issue’ in the category menu left hand side.
  2. In the ‘Report Issue’ page, please insert your mail address and your issue and click send
  3. ‘Nero KnowHow PLUS’ will indicate that the message was sent successfully

2019_no LiveGuide - 2

Case 3: If you are using an earlier Nero Product (earlier than version 2019), please follow the three steps as described below.

  1. Go to nero.com ‘Support’ and download ‘Nero KnowHow PLUS.exe’. On your PC with the given Nero Suite or standalone product version installed, click on the executable file of ‘Nero KnowHow PLUS’, and click on ‘Report Issue’ in the category menu left hand side
  2. In the ‘Report Issue’ page, please insert your mail address and your issue and click send
  3. Nero ‘KnowHow PLUS’ will indicate that the message was sent successfully

2018 before_no LiveGuide -3

Case 4: If you own a Nero product, but failed to install the product, please follow the below steps to report an issue.

  1. Go to nero.com ‘Support’ and download ‘Nero KnowHow PLUS.exe’. On your PC on which you tried to install the given Nero Suite or standalone product version, click on the executable file of ‘Nero KnowHow PLUS’, and click on ‘Report Issue’ in the category menu left hand side
  2. In the ‘Report Issue’ page, please select your product and your operating system, then insert your mail address and your serial number. Then report your issue and click send
  3. ‘Nero KnowHow PLUS’ will indicate that the message was sent successfully

2019 not installed-4Nero KnowHow 00138