Error Messages – Page 2

Why do I get the message ‘Please insert an empty disc…’ or similar when trying to burn?

If your Nero application shows this message in one or the other form, the following overview shows potential problem scenarios and possible solutions.

Problem 1

Your disc is not empty

Solution

It might have happened that you inserted a disc into your drive, which is not empty, i.e. burned data already exist on this disc
Please put an empty disc into your disc recorder drive
The compilation size gives you a reference

Problem 2

a) You have selected to burn more than one copy at a time
b) You are burning a disc with Nero DiscSpan

Solutions

a) If you have selected burning several disc copies with one recorder, Nero will ask you to insert a disc into your drive, each time one disc burning is done
b) This message will also show when using Nero DiscSpan in Nero Burning ROM, which allows you to burn large projects over several discs – even different types of discs – in sequence
Within the burn process, Nero Burning ROM will pop up this message ever so often in order to burn to the next disc

Problem 3

a) Your disc does not comply to the type of compilation (disc project) that you have chosen initially
b) You have more than one disc recorder in your PC or attached to your PC externally

Solutions

a) Make sure that the type of disc project you have selected complies with the type of disc in your disc drive. For example: If you have selected an Audio-CD project, put an empty CD-R or CD+R into your disc recorder
If you want to burn a DVD-Video disc, insert and empty DVD-R or DVD+R disc into your disc drive
b) In a normal case, you want to burn your disc just once, with one disc recorder. In this case make sure to put the disc into the recorder drive that you have selected for burning
If you have selected burning to multiple disc recorders please make sure to have a disc inserted into each recorder, so that the message will not pop up

TIP! for more details on disc types check Nero KnowHow Glossary

Nero KnowHow 00121

Why do I get the error message “The file C:\Users\… .mp4 (or similar) is referred to in your project but it cannot be found in the previous location…”

When opening a saved project in Nero Video, the application checks if all files associated to your timeline project are available. This means: all files (video, photo, audio) that you have imported to your project and used within your project timeline – before saving and closing it last time – will be checked for.

If Nero Video shows this message with one or the other file reference, the following problem scenarios and possible solutions apply.

Problem 1

Some or all of the media that you have used in the project timeline reside on an external drive that you disconnected in the meantime.

Solutions

Attach your drive with the respective media used in your project again, click ‘Browse’ and navigate to the folder that contains the file with the name mentioned in Nero Video message box. Select the file and click ‘open’. Nero Video will re-link all files that reside in the same location automatically
If you have moved individual files to other folders, Nero Video will show the same dialog box again, asking for another respective file name. If you have deleted single files in the given location on purpose, click ‘delete’, and continue step by step
If you have deleted all other files, or if you want to start the project anyway, click on ‘delete all’

Note: if you deleted linked files in the source location permanently, Nero Video cannot restore these files within a project. So, be careful when permanently deleting source files that are associated to a project.

TIP-1: When editing projects, we recommend always importing all media files from externally attached drives or devices to reside in a hard disk inside of your PC. Otherwise, you will have the risk of losing these files forever due to e.g. deletion on the external drive. In such a case, Nero Video will not be able to restore your project – i.e. relink your files

TIP-2: For more details on what a project is and what project files are about, check Nero KnowHow 00029.

Problem 2

Some or all of the media that you have used in the project timeline reside in a folder that you have moved to a different folder path inside your PC or an external drive.

Solutions

In Nero Video dialog box click on ‘Browse’ and navigate to the respective folder on your PC that contains the file with the name mentioned in Nero Video message box. Select the file and click ‘open’
If this relates to an external drive, and for other steps and processes, please check the steps and tips mentioned above

Nero KnowHow 00120

Why do I get an error message saying I cannot import files in Nero Video?

By design, Nero Video can only import media files if they exist in a supported video, image, or audio format.

Nero Video has a high compatibility with media formats. Still there may be cases when the format that you want to import is not supported, and an error message may pop up.

The below overview shows you what works and what is not expected to work.

Import video file formats

Nero Video has a high compatibility with video formats. Please check the detailed system requirements for reference

Import photo file formats

Nero Video has a good compatibility with photo formats. Please check the detailed system requirements for reference
Please note that you can import photo files only within the video editing module of Nero Video
The disc creation module in Nero Video does not allow this

Import audio file formats

Nero Video has a high compatibility with audio file formats. Please check the detailed system requirements for reference

No import of project file formats

Project files are no media files. These are data bases of the metadata of a given project
Nero Video cannot import video projects as media files
If you want to start an existing project go to home screen ‘Open Nero Video Project’
For more details on project formats, please check Nero KnowHow 00029

No import project metadata files

Many video, photo, or audio editing programs create special meta data files of individual files used within their projects and save them in the same folder as the source media files
These files are no media files and are neither needed nor supported in Nero Video
TIP: Before importing from such a folder, select ‘sort by file format’ in Windows Explorer and only import media files. If – by accident – you have some of these meta-data files in your list of files to import click ‘ok’. Nero Video will import compatible media files, anyway

No import of document files

In this case a user wanted to import document types of formats (word, text, etc.) via drag & drop into Nero Video
Such non-media formats are not supported in Nero Video

TIP: If you use the import function within the editing and disc authoring module of Nero Video, non-compatible formats will not be shown. This may help if you are unsure.

Nero Know How 00122

Why is it impossible to play Nero nvc files?

There is a fundamental difference between a ‘Nero Video’ project file (nvc) and a media file (video, photo, audio).

Any time you open and save a project ‘Nero Video’ will create an nvc project file. Media files imported into your ‘Nero Video’ project will be saved as links to the source files on your PC’s hard drive, only. Now, when you edit media files inside of your project your source files remain untouched. ‘Nero Video’ just memorizes set edit points in the timeline and links the respective play points to your source file.

Accordingly a ‘Nero Video’ nvc file contains data links to video, photo, and music clips as well as references to any used effect, etc. Such data will be saved as pure meta data in a data base file.

As a matter of fact a ‘Nero Video’ nvc project file is not a media file but a data base file and cannot be played with a media player. In order to play the results of your project as an independant media file you first need to export (encode) your Nero Video project to a video file format such as AVC or MP4.

Tip: Make sure to have all drives connected to your PC that have been used in a ‘Nero Video’ project that you are going to open (e.g. you may have used footage on external hard drives before). Also make sure never to delete or re-locate the source files used in your ‘Nero Video’ projects. Otherwise the source file linking in your ‘Nero Video’ project gets broken. ‘Nero Video’ will ask at project start if media files are missing in your project.

If you forgot to attach the external hard drive attach it again and browse to the name displayed in ‘Nero Video’ message box. If you moved a folder with source footage to a different location on your PC browse to the location where your footage is located now. When clicking ok all files will be re-linked and your project is fine again.

If you deleted source files by accident your project will be destroyed. In such a case ‘Nero RescueAgent’ might help to recover your source files.

Nero KnowHow 00029