Category: Nero desktop product

How to restore old backups from Nero BackItUp?

The recommended way to restore a backup done with a previous version of Nero BackItUp is to install this particular version again and to use it for the restore. This approach ensures maximum compatibility and highest success rates. Older versions of the software can be downloaded here: https://www.nero.com/eng/downloads/previous-versions/
Additionally you will need your serial key to enable the software. You might still have it on your PC, in your emails or on the CD/DVD cover of a previous purchase.

If the above doesn’t work in your case, there are another two options.

To differentiate between the two, please make sure to have enabled file name extensions in your Windows Explorer.

  1. Go to “Windows Explorer”
  2. Click “View”.
  3. Make sure the checkbox beside “File name extensions” is checked.

Now your backup files will have a dot and a three letter extension at the end. e.g. MyBackup.nco.

For files with the extension .nco you can try to open them with the latest version of the free tool 7-Zip  https://www.7-zip.org/download.html

For files with the extension .nba and .nda please install the trial version of the latest Nero BackItUp product from here: https://www.nero.com/eng/downloads/

  1. Go to “Nero BackItUp”.
  2. Click on “Restore”.
  3. Go to “Browse”.
  4. Click on “Local Sources”
  5. Select your backup files.

If no error is shown after selecting the files, it is highly likely that Nero BackItUp will be able to restore the files after purchase.

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How to resolve the “Out of memory” issue?

The “out of memory” issue is due to the memory allocation errors that occur in Windows 10/11, you can refer to the links below.

To work around this issue, manually configure the size of the page file. To do this, follow these steps:

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  1. Press the Windows logo key + the Pause/Break key to open System Properties.
  2. Select Advanced system settings and then select Settings in the Performance section on the Advanced tab.
  3. Select the Advanced tab, and then select Change in the Virtual memory section.
  4. Clear the Automatically manage paging file size for all drives check box.
  5. Select Custom size, and then set the “Initial size” and “Maximum size” values for the paging file. We recommend that you set the initial size to 1.5 times the amount of RAM in the system.
  6. Select OK to apply the settings, and then restart the system. If you continue to receive “out-of-memory” error messages, increase the “initial size” of the page file.

 

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Continue reading How to resolve the “Out of memory” issue?

Nero Video Motion Tracker FAQ

How to get a better tracking result?

To get better tracking results, you shall choose the proper target to track. The target shall have enough features for the application to distinguish between the target and the background. If you choose a plain color to track, the application will not be able to recognize the tracking area with the background. Before starting tracking, please preview your video and check if the target’s size changes much or not. If the target’s size does not change much, turn off the “Adaptive scaling“ option to get better accuracy and performance.

Video Extensions

Q: Why do I need to install the other video extensions from Microsoft Store?

A: The Motion Tracker uses a new 64-bit architecture based on the Microsoft Media Foundation technology which means the video decoding and encoding is different from Nero Video. Microsoft Media Foundation must use video extensions to decode and encode some videos like HEVC.

File Problems

Q1: Some videos can be imported to Nero Video but cannot be used in Motion Tracker, what should I do?

A: You can export the source video to AVC with the original resolution in Nero Video first. Then import the exported AVC video to Nero Video to do motion tracking.

Q2: Some video preview is not good/black/flickering in Motion Tracker, what should I do?

A: You can export the source video to AVC with the original resolution in Nero Video first. Then import the exported AVC video to Nero Video to do motion tracking.

Q3: The preview is different between the Nero Video and Motion Tracker, what should I do?

A: You can export the tracked result in Motion Tracker to video first. Then import the exported video to Nero Video to do further editing.

Hardware Acceleration

Q: What is the function of the “HWA“ button? Why is the button disabled sometime?

A: The “HWA“ button is used to switch between hardware acceleration and software acceleration during playback. When the hardware acceleration is enabled, the button’s color turns orange. The button will be disabled when the video codec does not support hardware or software acceleration.

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🛒 Click and Get Nero Platinum Suite

Changelog – Nero Score

3.2.1.41 (1.0.22.0 Microsoft Store version) – Add the “RAID” marker for the software mode RAID disks

3.2.1.30 (1.0.18.0 Microsoft Store version) – Support disk speed test to test the performance of SSD/HDD

The disk test has two modes: quick test and detailed test.

Quick test only tests the disk sequential read and write speed to let you know the difference of actual disk speed compared to the nominal speed in the specification and the performance when copying large files from one place to another.

Detailed test tests 4K random read and write speed additionally to let you know the disk performance when running applications (e.g video games) or system startup.

Disk score = (Sequential read + Sequential write)/2 + (4K random read + 4K random write)/2

3.2.1.13 – Support sign in with Nero Account and submits the score with your nickname.

3.2.1.10 – Removed the initialization time for AVC encoding and decoding tests to provide more accurate scores

3.2.1.2 – Added the Metaverse test to benchmark the 3D rendering frame rate of the GPU

Nero Score = (CPU score + GPU score)/2

CPU score = (CPU AI + CPU AVC)/2

GPU score = (GPU 3D + GPU AVC)/2

3.0.1.20 – Added AVC decoding/encoding test for GPU and CPU

Nero Score = (CPU score + GPU score)/2

CPU score = (CPU AI + CPU AVC) / 2

GPU score = GPU AVC

1.0.0.00 – Initial version with CPU-based AI inference test for photo tagging

Nero Score = CPU AI

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