How to obtain products from the VIP Store?

Available Product: Nero Platinum Suite – yearly license

The VIP Store is the app Store in Nero Start. It is only available for Nero Platinum Suite – yearly license users. In the VIP Store, you can directly purchase additional software with just one click.

Info: Nero Start and other necessary components should be updated to the latest version to ensure the smooth functioning of the VIP Store.

When you are signed in in Nero Start and have Nero Platinum selected as your default product, the Nero VIP Store will appear in the left menu entry.

Nero Platinum subscribers will receive exclusive discounts for different products.

After you have confirmed your purchase in the VIP Store, the order will be placed by our authorized payment provider Verifone. The payment method will be the same one you are using for your yearly Nero Platinum license.

After the order is finished and successful, Nero Start will begin to download and install the product. After the product is installed successfully, you can start the application directly via the VIP Store.

You can also find the application in your Extras menu entry.

If the payment information from your Nero Platinum Suite happens to be out of date, you will be notified and asked to input your payment info manually to continue with the order.

You can get the privacy policy detail information from below link.

https://store.nero.com/order/privacy.php

Nero KnowHow 00225

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How to enable “HDR compatible mode” to watch videos in Nero MediaHome?

Everyone is talking about 4K or 8K, but HDR is actually a greater improvement in visual quality. HDR means more detailed images, better color, and highlights that really pop.

Nero Platinum supports now the playback of HDR videos in Nero MediaHome. Nero’s HDR technology allows you to enjoy near-HDR image quality even on non-HDR displays!

Learn here how to ensure that your HDR videos and movie can be played.

What You’ll Need

Every link in the chain – from your Windows system to the graphic card, to the source video file – has to be HDR-capable. That means you need:

Windows 10 64bit system, with Nero Platinum or Nero Platinum 2021 installed

Nero Platinum supports HDR playback for 23.x and higher versions. You can get the latest version from:

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A HDR-capable Graphic card or chip

That means Nvidia GTX 1060 or better, AMD RX470 or better, or Intel HD 620 or later. Note that these are the bare minimums, and higher-end cards will be able to have better performance.

HDR-capable source video file

Not all videos can be played with HDR effect – you can hardly ask a SD quality video to achieve high-definition HDR playback. Basically, HDR playback is only possible for H.265 10bit AVC video or movie files.

If your video file and your system support HDR playback, you will see the ‘HDR’ icon on the Nero MediaHome tool bar:

HDR_ON

Clicking ‘HDR’ icon will turn on/off the HDR playback.

HDR_OFF

Enjoy a better performance with HDR hardware playback

With a Nvidia GTX 1060 or better, AMD RX470 or better, or Intel HD 620 or later. Please activate the ‘Enable hardware acceleration’ option in ‘Nero MediaHome > Options > Video’. The hardware acceleration will be applied after you re-start the playback.

NMH_HWA

Nero KnowHow 00223

What should I do if the app tells me that Nero AI Photo Tagger is not available?

If you experience this problem, it is basically caused by two main reasons:

Nero AI Photo Tagger is not allowed for your product.
Nero AI Photo Tagger is not able to get its status correctly.

We suggest you start “Nero Start” to double check your product status. You are likely to encounter below scenarios in Nero Start:

You are not signed in. Please sign in and then you are able to run Nero AI Photo Tagger correctly.

You are using a Trial version and it is expired. Please active your official product or purchase a version.

Some files or configurations of your product have been changed and need to be repaired. Please follow the steps in Nero Start to repair them.

Regarding ‘Repair Nero Product’, you can find more detail at:

Why does Nero Start show the “Repair Nero Product” screen and how to continue?

If your product does include Nero AI Photo Tagger and still cannot start the application smoothly according to the instructions in this FAQ, please contact our customer service for help: feedback@nero.com.

Nero KnowHow 00222

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Do Nero Video and Nero Recode support exporting AVC 2K files?

Available Products: Nero Platinum Suite, Nero Platinum Suite 2021, Nero Video 2021, Nero Recode 2021

The answer is “Yes”.

Nero Video

In the new generation of Nero Video, we added 4 AVC 2K resolution support into the profile “AVC Ultra HD (4K)”. Select 2K resolution to export AVC 2K files.

Nero Recode

In the new generation of Nero Recode, in the profile “AVC Ultra HD (4K)” you can also find 4 AVC 2K resolutions. Select 2K resolution to export AVC 2K files.

Nero KnowHow 00211

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Trial now

How to get Nero products via installer

How to get available products via Installer & Nero Start

Launch the latest installer, and click the button “Install Now”. The installer willbegin to download and install the latest applications.

Based on different product definition and installation configurations, some products will download and install all available applications, but some products will only download and install Nero Start and the necessary components. The application download & installation will continue in the Nero Start Updates after the product has been unlocked.

Nero Start will be started after the whole installation is finished.

1st

After signing in/registering with your Nero Account, the product will be available. Check the “Download and install all available applications” option to check if there are any updates available

success

Start

If only Nero Start and the basic components are installed, the application buttons will be grayed out. You can install or update the applications from the Updates screen.

Core

Updates

How to get available products via the Legacy Stub Installer

Start the Stub Installer, and the application will check, download and install all available applications.

stub1

stub2

Nero Start will start after the whole installation is finished.

1st

After signing in/registering with your Nero Account, the product will be available. Check the “Download and install all available applications” option to check if there are any updates available

success

Start

How to re-Install Nero 2020 products via Legacy Stub Installer

Start the Stub Installer, and the application will check, download and install all available applications.

stub1 stub2

Nero Start will start after the whole installation is finished.

1st

After signing in to your Nero Account, Nero Start will pop up a dialog and ask you to activate a new Nero product via activation code or to install existing own products. Selecting “Nero Platinum 2020” will trigger a download in the Updates screen. At the same time, the default product will also change to Nero Platinum 2020.

2020_2 2020_1

If you cancel the selection in the previous pop up dialog, it is also possible to find and download Nero 2020 under “My products”.

Nero KnowHow 00209

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