How to obtain products from the VIP Store?

Available Product: Nero Platinum Suite – yearly license

The VIP Store is the app Store in Nero Start. It is only available for Nero Platinum Suite – yearly license users. In the VIP Store, you can directly purchase additional software with just one click.

Info: Nero Start and other necessary components should be updated to the latest version to ensure the smooth functioning of the VIP Store.

When you are signed in in Nero Start and have Nero Platinum selected as your default product, the Nero VIP Store will appear in the left menu entry.

Nero Platinum subscribers will receive exclusive discounts for different products.

After you have confirmed your purchase in the VIP Store, the order will be placed by our authorized payment provider Verifone. The payment method will be the same one you are using for your yearly Nero Platinum license.

After the order is finished and successful, Nero Start will begin to download and install the product. After the product is installed successfully, you can start the application directly via the VIP Store.

You can also find the application in your Extras menu entry.

If the payment information from your Nero Platinum Suite happens to be out of date, you will be notified and asked to input your payment info manually to continue with the order.

You can get the privacy policy detail information from below link.

https://store.nero.com/order/privacy.php

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How to get Nero products via installer

How to get available products via Installer & Nero Start

Launch the latest installer, and click the button “Install Now”. The installer willbegin to download and install the latest applications.

Based on different product definition and installation configurations, some products will download and install all available applications, but some products will only download and install Nero Start and the necessary components. The application download & installation will continue in the Nero Start Updates after the product has been unlocked.

Nero Start will be started after the whole installation is finished.

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After signing in/registering with your Nero Account, the product will be available. Check the “Download and install all available applications” option to check if there are any updates available

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If only Nero Start and the basic components are installed, the application buttons will be grayed out. You can install or update the applications from the Updates screen.

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Updates

How to get available products via the Legacy Stub Installer

Start the Stub Installer, and the application will check, download and install all available applications.

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Nero Start will start after the whole installation is finished.

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After signing in/registering with your Nero Account, the product will be available. Check the “Download and install all available applications” option to check if there are any updates available

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Start

How to re-Install Nero 2020 products via Legacy Stub Installer

Start the Stub Installer, and the application will check, download and install all available applications.

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Nero Start will start after the whole installation is finished.

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After signing in to your Nero Account, Nero Start will pop up a dialog and ask you to activate a new Nero product via activation code or to install existing own products. Selecting “Nero Platinum 2020” will trigger a download in the Updates screen. At the same time, the default product will also change to Nero Platinum 2020.

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If you cancel the selection in the previous pop up dialog, it is also possible to find and download Nero 2020 under “My products”.

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Why does Nero Start show the “Repair Nero Product” screen and how to continue?

Sometimes, Nero Start will show the “Repair Nero Product” screen. This means Nero Start detected some damaged files or configurations that prevent Nero products from working correctly.

Please make sure the network is available, then click “Repair now”. Nero Start will try to repair the damaged files. After the repair process is finished, you can open the Updates screen to check if there are updates available for the applications.

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I am not a Nero Platinum 2019 subscription user, what should I do If I do not have a Nero Account after Online Update in 2020 Q1?

Recently, Nero Start supplied an online update for Nero 2019, Nero Platinum Suite and Nero 2020 products. After the online update, Nero 2019 users can also benefit from some of the advantages that Nero 2020 users like using the AI Photo Tagger and logging in to the Nero Account to manage all Nero products.

These are the steps for a non-subscription user to get access to the latest Nero Start, even without a Nero Account.

Use Nero Start without Nero Account Sign-in

During the 1^st time launch of Nero Start, the application will help you to configure your software with the Nero Account. If the software detects that you are not a Nero Platinum 2019 Subscription user, an additional entry point will appear in the bottom of the screen. Click the link to skip the registration process.

Everything works the same as in the previous Nero Start. Each Nero application has a startup button that will start up the application by clicking it. You can also switch buttons to search use cases of Nero applications, Nero Mobile apps, or preview video with Movie Themes.

If you would like to create a Nero Account later, you can register by clicking on the “account” button in the top right corner.

Use Nero Start with Nero Account

While in the Nero Start startup wizard, you can also create a Nero Account. Input an email address and the Nero Account System will check if it is a valid account already exists and allow to sign in or guide you to register a new account.

After entering the password which was sent to your email address via the Nero Account System, you can finish creating a new Nero Account.

In next screen, you can enter the Activation Code to unlock your other Nero Products, for example Nero Platinum 2020, Nero Burning ROM 2020. If you do not have any valid Activation Code, just click the “Skip for now” to skip this step. Without any Activation Code, you still can use your own Nero 2019 products as usual.

The activation code is not the same as Nero Serial Number which you got for Nero 2019 products. Entering any serial number will produce an error message.

You are also able to click the link to purchase a full version copy of Nero Platinum Suite.

Also for Nero Platinum 2019 subscription users, after signing into the Nero Account, an In-App notification will help you to upgrade the product to the latest Nero Platinum Suite, that always supplies the newest features, product improvements, quality improvements and bugs fix. (The Nero Account for Nero Platinum 2019 Subscription users was already created while ordering the product in Nero Online Shop. It is the same email address used to receive the delivery information of the purchase.)

Visit the below FAQs to get more information about Nero Account and Nero Start.

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I am a Nero Platinum Suite (Nero Platinum 2019 Subscription) user, how can I upgrade to the latest Nero Platinum Suite?

If you own a valid Nero Platinum 2019 Subscription, you are eligible to get the latest Nero Platinum Suite applications.

Option 1: Directly download the latest Nero Platinum Suite installer from www.nero.com

1. Go to the website www.nero.com, and navigate to the download page.

2. In the download page, click the download button under the product “Nero Platinum Suite”, Enter your email and download the latest Nero Platinum Suite installer.

3. After downloading the Nero Platinum Suite installer successfully, you can run the installer to finish the upgrade.

4. After the whole installation is finished, launch Nero Start, and sign in to your Nero Account to unlock the upgrades. For detailed information on how to sign in, please refer to the FAQ “How do I create a Nero Account?” and “What is a Nero Account? What can I do with my Nero Account?”.

Option 2: Upgrade to the latest Nero Platinum Suite from Nero Start

1. Update Nero Start to the latest version (this version supports the Nero Account).

If you enable auto updates for Nero Products during installation, Nero Start will auto update to the latest version or notify you whenever a new update is available. If you disable the auto update for Nero products, you can check manually if there is any update for your Nero Products

After updating to the latest Nero Start, you can sign in to your Nero Account, and get the latest information and support from Nero. However, you can continue to use your own Nero Platinum 2019 Subscription applications without signing in to your Nero Account

2. Launch Nero Start, sign in to your Nero Account to unlock the upgrades. If you already are a Nero Platinum Suite (Nero Platinum 2019 Subscription User), the email address used to order the product online is your Nero Account. If you are not sure about the password of the account, just click the link “Request password again” to resend the password to unlock the account.

For more detailed information, please refer to the FAQ

3. After your account is unlocked, you will see the Start screen. At the same time, if the software detects that a new version of Nero Platinum Suite is available, Nero Start will inform you. Click the button “Yes” to start downloading the latest version.

The latest upgrades and update checks are only available to you after signing in to your Nero Account .

4. After the download, launch the installer to install/upgrade your subscription.

5. After the installation is finished, restart Nero Start to enjoy your product.

If you are not sure about the details of your Nero Account, Activation Code, please refer to the below FAQs:

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