Frequently ask questions for Nero DVD Player subscription and billing

In general, your subscriptions are managed by Microsoft. You can check the official document from Microsoft: Manage a Microsoft subscription.

We listed some frequently asked questions below:

Q1: I would like to trial the subscription features before I pay. How to do it? Will I be billed?
You will not be billed in your free trial phase.
The free version comes with a watermark that appears when you play the main video. You can remove the watermark during the free 7-day trial for a full viewing experience and access to all features.

Q2: How do I cancel my subscription?
If you subscribed via your Microsoft account, you must cancel your subscription through your Microsoft account.
In order to cancel your subscription, please follow the following steps:

  1. Go to Services & subscriptions and sign in with the Microsoft account you used to purchase your subscription. It’s important to use that account.

  2. Find your subscription and select Manage. If you don’t see Manage, but see Turn on recurring billing instead, this means your subscription will expire on the date shown and you don’t need to do anything else.

  3. On the next page, select Cancel (or it might say Upgrade or Cancel, depending on your subscription type).

  4. Scroll through and follow the instructions on the page to proceed with cancellation.

    To view the complete cancellation policy, see Microsoft Store Terms of Sale.

Q3: Does deleting the application cancel my subscription?
No, uninstalling an app will not automatically stop your subscription. You must cancel your subscription to end it. If you uninstall the app without canceling your subscription, you will still be charged. If an app you’ve purchased a subscription for is removed (discontinued completely) from Microsoft Store, your future subscription will be automatically canceled but past subscriptions will not be refunded.

If you have more questions, please contact us at support@nero.com.

Nero KnowHow 00240

How to burn .mp4 or .avi movies to DVD so that they play on a DVD Player?

When you want to create a DVD that plays on your DVD player you initially need to understand which kind of format needs to be present on your DVD disc.

There is a fundamental difference between a DVD data disc and a DVD-Video disc.

A DVD data disc can be filled with any kind of data content whereas a DVD-Video disc consists of a defined disc format structure that lets you navigate through DVD disc menus and lets you play your files via these disc menus. Also the video file formats that you use (in your case mp4 and .avi) need to be made compatible as a DVD-Video disc only accepts MPEG-2 video codecs*.

*For more details check the Glossary in Nero KnowHow

 Step 1 – Select the DVD-Video creation option

Nero Video is the application of choice within Nero Suite that provides easy yet powerful high-quality DVD-Video creation.

Launcher

  • Launch Nero Video
  • On the start screen (“Home”) select “Create Disc > DVD > DVD-Video”

 Step 2 – Import and sort your content

Content screen

  • You will see the content screen for your disc project, now
  • Click on “Import > Import files” to add your video files to your disc project
  • Within the explorer view browse and select the videos you want to add, and press “Open”
  • The videos will be imported and listed
  • Note that the videos will be listed in the given order from top to bottom, and this will also translate into the order of clips being shown in your DVD menu
  • If you want a different order, just drag and drop the clips to the corresponding position within in the window (in the screenshot you can see that clip 00022 and 00019 have been dragged to the top of the list)
  • when all is good, click next

TIP: You cannot insert images or image sequences directly into a DVD-Video project. If you plan to do so, make sure that  you have none of your video clips in the actual list selected. Then click ,Edit’. Within the editing mode simply drag the wanted images to the timeline and click ‘Next’. Your image sequence will now be present as an individual video within the clip list of your DVD project and be available as a regular video for playback via your DVD-Video disc navigation menu.

Step 3 – Select a suiting disc menu

menu screen

In this screen you can select between a number of categories and numerous templates inside of the individual categories. As you can see in the screenshot, we have selected a disc menu template from the ‘Smart 3D’ category.

  • Click “Next” to get to the preview function.

TIP: You can also customize DVD-menus and create your very own templates to use over and over gain. For more details on how to customize disc menus in Nero Video check Nero KnowHow 00033

Step 4 – Preview your disc

preview ausschnitt

In this screen, you can realistically preview your disc with all menus and all pages in exactly the same way your DVD player will show it. Give yourself some time for checking before you click on ”Next”.

Step 5 – Burn your DVD-Video disc

Burn

  • Within this screen select your recorder under “Burn to…”
  • Insert a blank DVD disc into the recorder (DVD±R or DVD±RW or DVD±R DL)
  • Click “Burn”

Now, a windows opens showing you the status of the final processing – initially rendering of the disc menus and the video titles, before switching over to the  status of the final burning process. No further action is required here.

  • You will be notified when the burning is finished.

TIP: There is a dependency between the content that fits onto your disc and the quality setting within ‘Recording Format Options’. Find more on that topic under NeroKnowHow 00022         

Nero KnowHow 00112