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How do I create a Nero Account?

When purchasing the Platinum Suite directly via Nero
When purchasing the Platinum Suite, a Nero Account is automatically created based on the email address used for the online purchase.

Once your order is complete, you will receive an email with your password/activation code. With that you can unlock and use the software.

When purchasing the Platinum Suite from a third-party vendor

If you do not purchase Nero Platinum Suite directly from Nero (e.g. via Amazon, eBay, Software Store, etc.), you can create a Nero Account directly in Nero Start.

Launch Nero Start, enter your email address in the first screen, and Nero Start will check to see if a Nero Account is already registered with that email address. If no such Nero Account exists, Nero Start will help you create a new Nero Account.

During registration, your password for the new Nero Account will be sent to the email address you provided. Enter the password in Nero Start to complete the registration of your Nero Account.

Account Settings
You can skip the registration during the first startup in Nero Start and do it later in the account settings.

To do this, click the account settings button in the upper right corner of Nero Start, and click “Register” to create a Nero Account.

In the Nero Account Registration window, enter your e-mail address, click the “Resend my password” link, and your password will be sent to the e-mail address you provided. Enter your password and click the “Register” button to complete the creation of your new Nero Account.

Info: If you did not receive the email with your password, please also check your spam folder.

If you already have a Nero account, use it to sign in or reset your password. Go back to the login screen to sign in.

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Frequently ask questions for subscription and billing – Android

In general, your subscriptions are managed by Google. You can check the official document from Google:
https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en
We listed some frequently asked questions below:

Q1: I would like to trial the subscription features before I pay. How to do it? Will I be billed if I cancelled subscription in free trial phase?
If ‘3-day Free Trial’ is available for your subscription product, just clicking ‘Buy Now’ will start your subscription immediately and you will not be billed in your free trial phase. If you want to cancel your trial before be billed, you need to cancel the subscription at least 24-hours before your renewal date.

Q2: How do I cancel my subscription?
If you subscribed via one of your Android mobile apps, you must cancel your subscription through the Play Store.
In order to cancel your subscription, please follow the following steps:
1. Launch the Play Store app on your Android device
2. Tap on the Menu button in the top left of the screen

3. Tap on Subscriptions

4.Tap Nero Streaming Player Pro VIP subscription. Below is a test example screen shot:

5. Tap Cancel Subscription.
6. It will pop up a confirmation dialog. Tap Cancel Subscription again

Alternatively, you cancel your Google Play subscription online without an Android device by following these steps:
1. Log in to Google
2. Go to https://play.google.com/store/account/subscriptions

3. Find the subscription you want to cancel.
4. Click Manage.

Note that if you follow these steps and only see options to re-subscribe, that means that you had already canceled your subscription.
5. Click Cancel subscription

Q3: Does deleting the app cancel my subscription?
No, uninstalling an app will not automatically stop your subscription. You must cancel your subscription to end your subscription. If you uninstall the app without canceling your subscription, you will still be charged. If an app you’ve purchased a subscription for is removed (discontinued completely) from Google Play, your future subscription will be automatically canceled but past subscriptions will not be refunded.

Q4: Where can I manage my subscription?
Being in control of your subscription is really easy! To view, end or cancel your subscription, follow these steps:
1. Open the Google Play Store app on your Android device
2. Tap the Menu button
3. Tap Account
4. Tap Subscriptions
5. Tap the ‘Nero Streaming Player Pro VIP subscription’
Here you can:
1. View your subscription details, including renewal date and price
2. Cancel your subscription. If you cancel, your subscription will stop at the end of the current billing cycle

If you have more questions, please contact us at support@nero.com

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My Smart TV is not detected by Nero Streaming Player App, what should I do?

1. Please make sure your TV or media player, and your mobile phone are connected in the same WiFi network.

2. Please make sure your Smart TV is compatible with DLNA/uPnP.
You can use DLNA product search to confirm if your TV is a DLNA certified product: https://spirespark.com/dlna/products/. You can search by manufacturer, product type or device classes and capabilities.

3. If your TV is an Android TV and integrated Google Play Store, you also can download and install Nero Receiver TV on your TV. Nero Streaming Player works perfectly with Nero Receiver TV.

How to install Nero Receiver on Smart TV?

If you have an Apple TV, Nero Receiver is also supported at Apple TV now.

How to install Nero Receiver on Apple TV?

4. Disable the WLAN of your mobile device and re-enable it. Disable/disconnect the the network connection of your TV and re-enable it.

5. Restart Nero Streaming Player to try again.

6. Check if your router has AP isolation enabled. If the AP isolation is enabled, please turn it off and try to play again.
Take TP-Link as an example, device management–>AP isolation –>Off

7. Check if proxy settings is enabled on the mobile network. If there is a proxy, please turn it off or add the IP of target device to the exception list.

8. Upgrade Nero Streaming Player to latest version.

9. Hotspot: Find another phone, open personal hotspot, connect your phone and TV to this hotspot, and now try to play to TV. If Nero Streaming Player is playing correctly when using this hotspot, it can basically confirm that there is a problem with your router settings. Please check it.
Note: If you only open the current phone hotspot and connect your TV to this hotspot, the connection will not work properly for iOS. Please make sure to use a hotspot from another phone.

10. Try Nero stick: Nero Easy Stream FullHD – HDMI Stick: https://www.nero.com/enu/products/nero-easystream/?navid=116134471207
HDMI port need to be available for your TV.

11. Write feedback to us inside of Nero Streaming Player

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Frequently ask questions for subscription and billing – iOS

In general, your subscriptions are managed by Apple. You can check the official document from Apple:
https://support.apple.com/en-us/HT202039

We listed some frequently asked questions below:
Q1: I would like to trial the subscription features before I pay. How to do it? Will I be billed if I cancelled subscription in free trial phase?
If ‘3-day Free Trial’ is available for your subscription product, just clicking ‘Buy Now’ will start your subscription immediately and you will not be billed in your free trial phase. If you want to cancel your trial before be billed, you need to cancel the subscription at least 24-hours before your renewal date.

Q2: How do I end my trial?
To end your trial on iOS, follow these steps:
1. Open the Settings app on your iPhone or iPad
2. Tap your name at the top of the screen
3. Tap iTunes & App Store
4. Tap your Apple ID at the top of the screen
5. Tap View Apple ID – you may be asked to sign in
6. Tap Subscriptions
7. Tap the ‘Nero Streaming Player Pro’ subscription
8. Tap Cancel Subscription to end the trial – you can continue to use the subscription features until the trial period is over.
Nero Streaming Player Pro will keep a spot for you on the mat any time if you change your mind!

Q3: Does deleting the app cancel my subscription?
No, deleting the app does not cancel your subscription. If you really want to leave Nero Streaming Player Pro and want to cancel your subscription, please follow the steps of Q5 to cancel your subscription first.

Q4: Where can I manage my subscription?
Being in control of your subscription is really easy!

To view, change or cancel your subscription on iOS, follow these steps:
1. Open the Settings app on your iPhone or iPad
2. Tap your name at the top of the screen
3. Tap iTunes & App Store
4. Tap your Apple ID at the top of the screen
5. Tap View Apple ID – you may be asked to sign in
6. Tap Subscriptions
7. Tap the ‘Nero Streaming Player Pro’ subscription

Here you can:
1. View your subscription details, including renewal date and price
2. Choose a different subscription, which will start at the end of the current billing cycle
3. Cancel your subscription. If you cancel, your subscription will stop at the end of the current billing cycle

Q5: How to change and cancel my subscription?
To cancel the automatic renewal of your subscription, follow these steps:
1. Open the Settings app on your iPhone or iPad
2. Tap your name at the top of the screen
3. Tap iTunes & App Store
4. Tap your Apple ID at the top of the screen
6. Tap View Apple ID – you may be asked to sign in
7. Tap Subscriptions
8. Tap the ‘Nero Streaming Player Pro’ subscription
9. Tap Cancel Subscription to end the automatic renewal. If you cancel, your subscription will stop at the end of the current billing cycle.

If you have more questions, please contact us at support@nero.com

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Release Notes Nero 2019 > Nero Video 20.0.3010

We are listening to your feedback. Nero Video 20.0.3010 has improved stability of the application, and fix the below issues:

Nero Video crashes in loading fonts.
If loading huge number of fonts from the PC, cannot insert Effects, Themes or fonts into the timeline in Nero Video.
If Nero Video exit abnormal, the application cannot startup again and showing the message “Nero Video is already running.”
No sound if playback music repeatedly in Nero Video’s Trim Window.
Nero Video project file compatible issue fix.
Add more region support for DVD burn in Nero Video.

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