Why do I get the error message “The file C:\Users\… .mp4 (or similar) is referred to in your project but it cannot be found in the previous location…”

When opening a saved project in Nero Video, the application checks if all files associated to your timeline project are available. This means: all files (video, photo, audio) that you have imported to your project and used within your project timeline – before saving and closing it last time – will be checked for.

If Nero Video shows this message with one or the other file reference, the following problem scenarios and possible solutions apply.

NGST-443

 

Problem 1

Some or all of the media that you have used in the project timeline reside on an external drive that you disconnected in the meantime.

Solutions

  • Attach your drive with the respective media used in your project again, click ‘Browse’ and navigate to the folder that contains the file with the name mentioned in Nero Video message box. Select the file and click ‘open’. Nero Video will re-link all files that reside in the same location automatically
  • If you have moved individual files to other folders, Nero Video will show the same dialog box again, asking for another respective file name. If you have deleted single files in the given location on purpose, click ‘delete’, and continue step by step
  • If you have deleted all other files, or if you want to start the project anyway, click on ‘delete all’

Note: if you deleted linked files in the source location permanently, Nero Video cannot restore these files within a project. So, be careful when permanently deleting source files that are associated to a project.

TIP-1: When editing projects, we recommend always importing all media files from externally attached drives or devices to reside in a hard disk inside of your PC. Otherwise, you will have the risk of losing these files forever due to e.g. deletion on the external drive.  In such a case, Nero Video will not be able to restore your project – i.e. relink your files

TIP-2: For more details on what a project is and what project files are about, check Nero KnowHow 00029.

Problem 2

Some or all of the media that you have used in the project timeline reside in a folder that you have moved to a different folder path inside your PC or an external drive.

Solutions

  • In Nero Video dialog box click on ‘Browse’ and navigate to the respective folder on your PC that contains the file with the name mentioned in Nero Video message box. Select the file and click ‘open’
  • If this relates to an external drive, and for other steps and processes, please check the steps and tips mentioned above

Nero KnowHow  00120

Why do I get an error message saying I cannot import files in Nero Video?

By design, Nero Video can only import media files if they exist in a supported video, image, or audio format.

Nero Video has a high compatibility with media formats. Still there may be cases when the format that you want to import is not supported, and an error message may pop up.

The below overview shows you what works and what is not expected to work.

Import video file formats

  • Nero Video has a high compatibility with video formats. Please check the detailed system requirements for reference

Import photo file formats

  • Nero Video has a good compatibility with photo formats. Please check the detailed system requirements for reference
  • Please note that you can import photo files only within the video editing module of Nero Video
  • The disc creation module in Nero Video does not allow this

Import audio file formats

  • Nero Video has a high compatibility with audio file formats. Please check the detailed system requirements for reference

No import of project file formats

  • Project files are no media files. These are data bases of the metadata of a given project
  • Nero Video cannot import video projects as media files
  • If you want to start an existing project go to home screen ‘Open Nero Video Project’
  •  For more details on project formats, please check Nero KnowHow 00029

No import project metadata files

Import failed_2

  • Many video, photo, or audio editing programs create special meta data files of individual files used within their projects and save them in the same folder as the source media files
  • These files are no media files and are neither needed nor supported in Nero Video
  • TIP: Before importing from such a folder, select ‘sort by file format’ in Windows Explorer and only import media files. If – by accident – you have some of these meta-data files in your list of files to import click ‘ok’. Nero Video will import compatible media files, anyway

No import of document files

Import failed

  • In this case a user wanted to import document types of formats (word, text, etc.) via drag & drop into Nero Video
  • Such non-media formats are not supported in Nero Video

TIP: If you use the import function within the editing and disc authoring module of Nero Video, non-compatible formats will not be shown. This may help if you are unsure.

Nero Know How 00122

How can I burn an MP3 Disc or Jukebox Disc in Nero Express?

Nero Express provides many options for you to burn your MP3 files and other music files to disc.

You can burn MP3-CDs, MP3-DVDs, and even MP3-Blu-ray Discs.

Given your devices support this, you can have hours of music stored on your disc to play back comfortably with devices like your car stereo, standalone DVD player, or Blu-ray Disc player.

What’s even better: you can have mixed format CDs, DVDs, and Blu-ray Discs combining different typical audio formats like MP3, AAC, and WMA. Nero calls this Jukebox Audio Disc and below table shows an overview.

Jukebox Table EN

In Nero Express you can create such discs comfortably by clicking on of the Jukebox Disc buttons for CD, DVD, or Blu-ray Disc. Let us take the example of a Jukebox Audio CD. Klick on ‘Music’ in the left pane and then ‘Jukebox Audio CD’.

Start Jukebox Disc

Add your music files by clicking the ‘Add’ button. You can do this by using Windows Explorer via clicking on ‘Files…’.

However, the much more comfortable way of doing this here, is clicking on ‘Nero MediaBrowser’, which shows your albums and album files with cover art. Nero applications include state of the art Gracenote® Music Technology, providing album title, genre, album covers, and more within your files.

NMB

add

When you have added all files to your track list click ‘Next’, select your recorder, type in a name for your disc, and  press ‘Burn’.

It will take a few minutes for your disc to burn depending on the speed of your drive. You will be notified when the burn process is completed.

If your original files were ripped or edited with Nero applications, your Jukebox Disc will have album information and album art included in the music files. This way it is extremely comfortable to navigate and search for titles.

Nero Know How 00119

How can I burn a SecurDisc 4.0 with Nero Express?

Burn safe and reliable discs with Nero ‘SecurDisc’. Version 4.0 available in Nero Express supports highest security standards with ‘256 bit encryption’.

Nero SecurDisc is available in Nero Burning ROM and Nero Express. This FAQ shows you how to access and use SecurDisc in Nero Express.

If you are looking for using the feature in Nero Burning ROM, please check

Nero KnowHow 00053

In Nero Express, select which type of disc you would like to burn.

Let’s assume you want to burn a SecurDisc DataCD, on which you may want to store some important legal documents, securely. So, just click on this type in the selection window.

NEX SecurDisc

In the upcoming screen, select your wanted encryption level: ‘Top Secret’, ‘Secret’, or ‘no encryption’.

Encryption level

Keep the data on your discs safe from prying eyes by password protecting them.

Nero will let you know how save the selected password will be.

Note: when using ‘Top secret Encryption’ you need to enter a password with at least 32 unique characters.

Password

Click ok, and in the upcoming window click ‘Add’ to browse and add the files you want to burn securely.

In the left pane of the same window, you have further options. Get there by clicking on the arrow at the bottom left.

Added files

We recommend selecting ‘Data Redundancy’ and choosing between good and excellent. This will ensure your discs are usable even if they get scratched or damaged.

You can also select to use a digital signature.

Click next and select your recorder, then press ‘Burn’.

It will take a few minutes for your disc to burn depending on the speed of your Drive. You will be notified when the burn process is completed.

For accessing your disc you will use ‘Nero SecurDisc Player’ that was automatically added to the disc while burning.

In case you have created a digital signature, you need to be in hold of the public key in order to access the disc.

Nero Know How 00118

Online Update available for Nero Video in Nero 2018 products!

This online update addresses issues our users have reported regarding Nero Video in the different product versions of Nero 2018.

The online update supports the following Nero 2018 products:

  • Nero Platinum 2018
  • Nero Classic 2018
  • Nero Video 2018

Please use the update function in ‘Nero ControlCenter’ > ‘Update’ > ‘Search for Updates’ > ‘Update now’.

 Fixed Issues

 A/V Sync

  • Fixed issues with wrong calculation of source clip duration vs. duration display in timeline/trim window
  • Fixed issues with wrong calculation of video duration vs. audio duration in the timeline leading to A/V offset
  • Fixed issues with a wrong frame calculation leading to A/V sync issues when converting AVCHD source video from 59.94 fps to 29.97 fps within a burned BD disc
  • Fixed issues with a wrong video file duration calculation leading to A/V offset

MovieThemes

  • Fixed issues where parts of intro and outro sequences within the preview of movie themes would show pixelated
  • Fixed issues with loading music in some movie themes
  • Fixed issue with decoding under multithreading that led to picture artifacts in an exported video created via a movie theme

HEVC

  • Problems with latencies and performance fixed that happened when inserting several 3D titles into 4K projects including 4K HEVC source footage
  • Fixed problems with exporting to 4K (60 fps) WMV files from 4k projects including HEVC source clips

Other

  • Fixed issue that Nero Video would not start when trying to open it for the first time via Nero Launcher or Windows Start Menu
  • Fixed issue that caused a burn error when having manually placed a menu button too close to the rim of the disc menu screen
  • Fixed issue that caused a faulty click-sound at the end of an audio fade sequence in fade out or cross fade effects
  • Fixed issue that caused reverb when previewing sound in very long video projects with many assets
  • Fixed in-fluent preview after Background Rendering had been applied in projects with special MPEG-2 source clips

Nero KnowHow 00117