Frequently ask questions for subscription and billing – iOS

In general, your subscriptions are managed by Apple. You can check the official document from Apple:
https://support.apple.com/en-us/HT202039

We listed some frequently asked questions below:
Q1: I would like to trial the subscription features before I pay. How to do it? Will I be billed if I cancelled subscription in free trial phase?
If ‘3-day Free Trial’ is available for your subscription product, just clicking ‘Buy Now’ will start your subscription immediately and you will not be billed in your free trial phase. If you want to cancel your trial before be billed, you need to cancel the subscription at least 24-hours before your renewal date.

Q2: How do I end my trial?
To end your trial on iOS, follow these steps:
1. Open the Settings app on your iPhone or iPad
2. Tap your name at the top of the screen
3. Tap iTunes & App Store
4. Tap your Apple ID at the top of the screen
5. Tap View Apple ID – you may be asked to sign in
6. Tap Subscriptions
7. Tap the ‘Nero Streaming Player Pro’ subscription
8. Tap Cancel Subscription to end the trial – you can continue to use the subscription features until the trial period is over.
Nero Streaming Player Pro will keep a spot for you on the mat any time if you change your mind!

Q3: Does deleting the app cancel my subscription?
No, deleting the app does not cancel your subscription. If you really want to leave Nero Streaming Player Pro and want to cancel your subscription, please follow the steps of Q5  to cancel your subscription first.

Q4: Where can I manage my subscription?
Being in control of your subscription is really easy!

To view, change or cancel your subscription on iOS, follow these steps:
1. Open the Settings app on your iPhone or iPad
2. Tap your name at the top of the screen
3. Tap iTunes & App Store
4. Tap your Apple ID at the top of the screen
5. Tap View Apple ID – you may be asked to sign in
6. Tap Subscriptions
7. Tap the ‘Nero Streaming Player Pro’ subscription

Here you can:
1. View your subscription details, including renewal date and price
2. Choose a different subscription, which will start at the end of the current billing cycle
3. Cancel your subscription. If you cancel, your subscription will stop at the end of the current billing cycle

Q5: How to change and cancel my subscription?
To cancel the automatic renewal of your subscription, follow these steps:
1. Open the Settings app on your iPhone or iPad
2. Tap your name at the top of the screen
3. Tap iTunes & App Store
4. Tap your Apple ID at the top of the screen
6. Tap View Apple ID – you may be asked to sign in
7. Tap Subscriptions
8. Tap the ‘Nero Streaming Player Pro’ subscription
9. Tap Cancel Subscription to end the automatic renewal. If you cancel, your subscription will stop at the end of the current billing cycle.

If you have more questions, please contact us at support@nero.com

Nero KnowHow 00197

Release Notes Nero 2019 > Nero Video 20.0.3010

We are listening to your feedback. Nero Video 20.0.3010 has improved stability of the application, and fix the below issues:

  • Nero Video crashes in loading fonts.
  • If loading huge number of fonts from the PC, cannot insert Effects, Themes or fonts into the timeline in Nero Video.
  • If Nero Video exit abnormal, the application cannot startup again and showing the message “Nero Video is already running.”
  • No sound if playback music repeatedly in Nero Video’s Trim Window.
  • Nero Video project file compatible issue fix.
  • Add more region support for DVD burn in Nero Video.

Nero KnowHow 00182

Release Notes Nero 2019 > Nero MediaHome 4.4.1010

We are listening to your feedback.  Nero MediaHome 4.4.1010 has improved stability of the application, and fix the below issues:

  • Improved stability:
    1. Fixed some random crash at some special PCs.
    2. Fixed a file indexing problem if user also added his OneDrive as watched folder.
  • Now when getting online movie / TV Show information automatically, Nero MediaHome will take the ‘release year’ information into account as much as possible.

Nero KnowHow 00196

 

What’s new in Nero Burning ROM for Nero Volume Licenses 2019

With the latest Nero Burning ROM for Nero Volume Licenses 2019, you will get the new feature “Burn SecurDisc to USB Stick/Card”.

With new feature, you can directly select burn the “SecurDisc” to the USB Stick/Card.
New

Before burning, a pop up dialog will help to verify the information. A checksum file for the SecurDisc will be generated at the same time.
Burn

And after burn succeed, with Windows File Explorer, the SecurDisc(.iso) file can be mounted to Virtual Driver, with the file “NeroSecurDiscViewer.exe”, you would view the files in the SecurDisc.
View

 

Information: If Windows File Explorer do not support open or mount .iso file(For example, in Windows 7), you still need a Windows Virtual Driver tool.

Other Improvements:

  • Fix crash issue in burning huge number of files to a CD